Confirm the current pilot stage, launch-day owner, available support channel and any limits that must be explained before customers or providers are invited.
Prompt: What is ready, what is intentionally manual, and what should not be promised yet?
Local Trust and Safety Page Expansion
Enhances public trust messaging for local recommendations: human review, device privacy, provider checks, support escalation, permissioned real stories and safe referral confidence. This is a copy and QA layer only.
Status
NEEDS REPAIR
Checks
8 passed / 27 warnings / 20 failures
Local sections
6 trust sections, 8 guardrails.
Helpful note
Customer Follow-Up Flow
Adds manual after-service follow-up prompts for check-ins, repeat help, safe referrals and future story candidates. It strengthens referral growth without automatic outreach or marketplace mechanics.
Status
NEEDS REPAIR
Checks
25 passed / 0 warnings / 19 failures
Growth posture
Manual, private, repeat-use and referral-friendly.
Helpful note
Pilot Feedback Insights Summary
Turns private pilot feedback, customer confusion, support confidence notes, provider readiness signals and route friction into a manual admin insight view. Nothing is published, escalated or sent automatically.
Status
NEEDS REPAIR
Checks
21 passed / 7 warnings / 7 failures
Helpful note
Service Area and Local Confidence Polish
Checks whether customer-facing local coverage copy is clear, human-reviewed and connected to admin QA without implying automatic dispatch or guaranteed availability.
Status
NEEDS REPAIR
Checks
13 passed / 12 warnings / 6 failures
Helpful note
Admin QA Index Consolidation
A single admin starting point for existing pilot QA pages, support checks, route confidence, provider readiness, trust/safety and handover notes. It consolidates links and visibility only; it does not automate operations.
Status
NEEDS REPAIR
Checks
11 passed / 25 warnings / 7 failures
Customer request review microcopy upgrade
Plain-English customer request wording for what to include, what not to include, how human review works, and how to add details later. It improves confidence without changing booking, dispatch, quote, provider or escalation mechanics.
Status
NEEDS REPAIR
Checks
15 passed / 13 warnings / 5 failures
Copy sections
5 customer-facing guidance sections and 6 guardrails.
Public trust and safety page polish
A customer-facing trust layer for human review, safe detail handling, permissioned proof, support clarity and manual resolution paths. It improves public confidence without adding ratings, rankings, quote comparison, public complaint walls, auto-booking or auto-dispatch.
Status
NEEDS REPAIR
Checks
11 passed / 0 warnings / 18 failures
Public sections
5 trust and safety sections, 6 guardrails.
Admin Launch Day Command Centre
One operator-facing launch-day view for readiness, support, route confidence, provider checks and known issue handling. It summarises existing manual tools without creating automation.
Status
NEEDS REPAIR
Checks
0 passed / 28 warnings / 2 failures
Pilot launch notes and known issues register
Admin-only register for pilot limitations, decisions, workarounds and known issues. This is manual operational memory, not public complaints, ratings or automated escalation.
Status
NEEDS REPAIR
Checks
22 passed / 11 warnings / 3 failures
Seed note types
5 starter note patterns for customer, support, route, provider and admin issues.
Handover status
NEEDS REPAIR
Total checks
30
Passed
17
Warnings
0
Failures
13
Manual-only: These notes help operators coordinate pilot work. They do not trigger automatic escalation, dispatch, provider assignment, outreach, publishing, booking, payment or provider ranking.
Operator handover sections
Use a simple morning, midday and close-of-day rhythm to review new requests, support threads, route health, provider readiness and known issues.
Prompt: Who checks what, how often, and where should they record the outcome?
Keep customer support calm, same-thread and clear. Record confusing wording, missing next steps and reassurance gaps for later copy improvement.
Prompt: Which customer questions keep repeating and which response template should be used first?
Track provider profile, service, verification, availability and proof-readiness gaps as manual follow-up notes, not public scores or rankings.
Prompt: Which providers need a human check before they can be introduced into pilot conversations?
Capture limitations, temporary workarounds, route/page issues, support friction and pilot decisions in one admin-only register.
Prompt: What should the next operator know before responding to a customer, provider or internal question?
End each pilot day with a short human summary: unresolved requests, pages to check, support blockers, provider follow-ups and decisions made.
Prompt: What is still open, who owns it, and what should happen next?
Reusable note templates
Start of day
Check live readiness, route health, support inbox, known issues and provider follow-ups before inviting new pilot activity.
Midday
Review new customer support questions, same-thread replies, confusing copy and any route or form friction reported by pilot users.
Before provider follow-up
Record which provider details are missing, which evidence needs manual review and what should not be shown publicly yet.
When a workaround is chosen
Write the decision, why it was chosen, who approved it, where it affects the customer/provider journey and when to revisit.
Close of day
Summarise open customer requests, support blockers, route checks, provider follow-ups, known issues and the first action for the next operator.
QA checks
| Area | Check | File | Status | Detail |
|---|---|---|---|---|
| file | Real helper exists | source/thefixersapp/includes/pilot_handover_operator_notes_helper.php | FAIL | Missing real helper. |
| file | Old-root helper wrapper exists | source/includes/pilot_handover_operator_notes_helper.php | FAIL | Missing wrapper. |
| file | Admin handover page exists | source/thefixersapp/admin/pilot-handover-operator-notes/index.php | FAIL | Missing admin page. |
| file | Old-root admin wrapper exists | source/admin/pilot-handover-operator-notes/index.php | FAIL | Missing old-root admin wrapper. |
| handover section | Section present: Launch position | pilot handover sections | PASS | Manual operator guidance is present. |
| handover section | Section present: Daily operator rhythm | pilot handover sections | PASS | Manual operator guidance is present. |
| handover section | Section present: Customer support memory | pilot handover sections | PASS | Manual operator guidance is present. |
| handover section | Section present: Provider follow-up | pilot handover sections | PASS | Manual operator guidance is present. |
| handover section | Section present: Known issues and workarounds | pilot handover sections | PASS | Manual operator guidance is present. |
| handover section | Section present: Handover closeout | pilot handover sections | PASS | Manual operator guidance is present. |
| note template | Template present: Morning launch check | pilot handover templates | PASS | Reusable handover note template is present. |
| note template | Template present: Midday support review | pilot handover templates | PASS | Reusable handover note template is present. |
| note template | Template present: Provider readiness handover | pilot handover templates | PASS | Reusable handover note template is present. |
| note template | Template present: Known issue decision note | pilot handover templates | PASS | Reusable handover note template is present. |
| note template | Template present: End-of-day operator handover | pilot handover templates | PASS | Reusable handover note template is present. |
| target page | Admin launch day command centre connected | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | FAIL | Target page missing. |
| target page | Live readiness dashboard summary connected | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | FAIL | Target page missing. |
| target page | Pilot launch QA pack connected | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | FAIL | Target page missing. |
| target page | Pilot launch known issues register connected | source/thefixersapp/admin/pilot-launch-known-issues/index.php | FAIL | Target page missing. |
| target page | Post-launch route health monitor connected | source/thefixersapp/admin/post-launch-route-health-monitor/index.php | FAIL | Target page missing. |
| target page | Customer support confidence copy QA connected | source/thefixersapp/admin/customer-support-confidence-copy-qa/index.php | FAIL | Target page missing. |
| target page | Provider onboarding completion polish QA connected | source/thefixersapp/admin/provider-onboarding-completion-polish-qa/index.php | FAIL | Target page missing. |
| guardrail | Operator notes are private admin handover guidance, not public complaint walls or public issue publishing. | manual-only | PASS | Preserved. |
| guardrail | No automatic escalation from handover notes, support notes, feedback notes or known issues. | manual-only | PASS | Preserved. |
| guardrail | No payments, payouts, automatic booking, automatic dispatch, automatic provider assignment or auto-send outreach. | manual-only | PASS | Preserved. |
| guardrail | No provider rankings, customer-visible provider scores, quote comparison, bidding, auctions or lowest-price competition. | manual-only | PASS | Preserved. |
| guardrail | No fake testimonials, automatic proof publishing, automatic known-issue publishing or marketplace price-race behaviour. | manual-only | PASS | Preserved. |
| guardrail | All launch-day actions remain human-reviewed and manually owned by the operator team. | manual-only | PASS | Preserved. |
| sql | Current build SQL file exists | source/database/a0000359_pilot_handover_operator_notes_pack.sql | FAIL | No current build SQL file found. |
| sql | Database folder only carries current build SQL | source/database | FAIL | SQL files found: 0. |
Guardrails
- Operator notes are private admin handover guidance, not public complaint walls or public issue publishing.
- No automatic escalation from handover notes, support notes, feedback notes or known issues.
- No payments, payouts, automatic booking, automatic dispatch, automatic provider assignment or auto-send outreach.
- No provider rankings, customer-visible provider scores, quote comparison, bidding, auctions or lowest-price competition.
- No fake testimonials, automatic proof publishing, automatic known-issue publishing or marketplace price-race behaviour.
- All launch-day actions remain human-reviewed and manually owned by the operator team.
Helpful note
Manual Follow-Up Task List for Admins
Gives launch operators a single manual checklist for customer follow-up, provider readiness, support issues and handover notes without creating automated outreach or escalation.
Status
NEEDS REPAIR
Checks
13 passed / 6 warnings / 7 failures
Referral readiness QA pack
One admin checkpoint for the successful-job referral moment, manual follow-up, local trust/safety, support confidence and real-story readiness before referral growth is encouraged.
Successful-job referral moment
A0000366
Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach.
Customer follow-up flow
A0000367
Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign.
Before/after story templates
A0000368
Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing.
Local trust and safety confidence
A0000369
Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison.
Support confidence copy
A0000357
Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests.
Admin QA visibility
A0000362
Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes.
Growth rule: referral growth stays private, manual, permissioned and human-reviewed. This pack does not add rewards, auto-send outreach, public testimonials or marketplace mechanics.