Successful-job referral moment
A0000366
Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach.
Local Trust and Safety Page Expansion
Enhances public trust messaging for local recommendations: human review, device privacy, provider checks, support escalation, permissioned real stories and safe referral confidence. This is a copy and QA layer only.
Status
NEEDS REPAIR
Checks
8 passed / 27 warnings / 20 failures
Local sections
6 trust sections, 8 guardrails.
Helpful note
Customer Follow-Up Flow
Adds manual after-service follow-up prompts for check-ins, repeat help, safe referrals and future story candidates. It strengthens referral growth without automatic outreach or marketplace mechanics.
Status
NEEDS REPAIR
Checks
25 passed / 0 warnings / 19 failures
Growth posture
Manual, private, repeat-use and referral-friendly.
Helpful note
Referral Moment After Successful Job
Adds a private, non-pushy referral prompt after helpful customer moments. It encourages word-of-mouth without rewards automation, public reviews, auto-send outreach, rankings or marketplace mechanics.
Status
NEEDS REPAIR
Checks
22 passed / 12 warnings / 6 failures
Customer posture
Optional, private, trust-led and human-reviewed.
Helpful note
Manual Follow-Up Task List for Admins
Gives launch operators a single manual checklist for customer follow-up, provider readiness, support issues and handover notes without creating automated outreach or escalation.
Status
NEEDS REPAIR
Checks
13 passed / 6 warnings / 7 failures
Helpful note
Pilot Feedback Insights Summary
Turns private pilot feedback, customer confusion, support confidence notes, provider readiness signals and route friction into a manual admin insight view. Nothing is published, escalated or sent automatically.
Status
NEEDS REPAIR
Checks
21 passed / 7 warnings / 7 failures
Readiness summary
Referral moment status: NEEDS REPAIR
Total checks40
Passed22
Warnings12
Failures6
Use this as a manual referral-readiness check. It confirms wording is private, optional, safe and human-reviewed before encouraging pilot users to recommend The Fixers.
Referral moments
Know someone who needs help?
Context: booking_success
After your request is safely received, you can share The Fixers with a friend, neighbour or family member who may need calm tech help too.
CTA: Share Quick Help → /services/quick-help/
Private, optional and never a reward scheme. Every new request is reviewed by a real person.
Help someone else feel less stuck
Context: my_job
If this service helped, you can pass on the support page to someone who needs device, setup, scam, email or repair help.
CTA: Copy support link → /support/
No public review, ranking or automated referral message is created from this prompt.
A gentle referral moment
Context: job_support
When a support outcome is good, the safest growth action is a simple personal recommendation, not a pressured campaign.
CTA: Open Quick Help → /services/quick-help/
Referral handling stays manual. We do not auto-send messages or publish customer stories from this page.
Referral-friendly by design
Context: customer_journey
Customers are more likely to recommend support when the next steps are clear, human-reviewed and privacy-safe.
CTA: View support options → /support/
This is confidence copy only; it does not create rewards, tracking pressure or public testimonials.
Safe to recommend
Context: support
If someone you know needs help, share the support page and let them decide. We review each request manually and keep sensitive details out of public view.
CTA: Share support page → /support/
Please do not include passwords, banking codes, login codes or private account details when sharing.
Connected routes
| Area | Route | Source file |
|---|---|---|
| Booking success receipt | /services/quick-help/booking-success.php | source/thefixersapp/services/quick-help/booking-success.php |
| My Job / Service Hub | /services/quick-help/my-job.php | source/thefixersapp/services/quick-help/my-job.php |
| Quick Help job support | /services/quick-help/job-support.php | source/thefixersapp/services/quick-help/job-support.php |
| Public support centre | /support/ | source/thefixersapp/support/index.php |
| Customer journey guide | /customer-journey/ | source/thefixersapp/customer-journey/index.php |
| Manual follow-up task list | /admin/manual-follow-up-task-list/ | source/thefixersapp/admin/manual-follow-up-task-list/index.php |
| Pilot feedback insights summary | /admin/pilot-feedback-insights-summary/ | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php |
| Pilot launch known issues | /admin/pilot-launch-known-issues/ | source/thefixersapp/admin/pilot-launch-known-issues/index.php |
| Admin launch day command centre | /admin/admin-launch-day-command-centre/ | source/thefixersapp/admin/admin-launch-day-command-centre/index.php |
| Admin QA index | /admin/admin-qa-index/ | source/thefixersapp/admin/admin-qa-index/index.php |
| Pilot launch QA pack | /admin/pilot-launch-qa-pack/ | source/thefixersapp/admin/pilot-launch-qa-pack/index.php |
| Live readiness dashboard summary | /admin/live-readiness-dashboard-summary/ | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php |
Guardrails
- Referral moment is private, optional and customer-facing only after a helpful support moment.
- No referral rewards, automatic SMS, automatic email, auto-send outreach or pressure campaign is created.
- No public testimonial, provider ranking, customer-visible score or quote comparison is added.
- Every referred request remains human-reviewed through the normal Quick Help or support pathway.
- Admins may use the prompt as a confidence cue; they must not invent stories or publish outcomes automatically.
Detailed QA checks
| Area | Status | Check | File | Detail |
|---|---|---|---|---|
| file | FAIL | Required file exists | source/thefixersapp/includes/referral_moment_after_successful_job_helper.php | File is missing. |
| file | FAIL | Required file exists | source/includes/referral_moment_after_successful_job_helper.php | File is missing. |
| file | FAIL | Required file exists | source/thefixersapp/admin/referral-moment-success-qa/index.php | File is missing. |
| file | FAIL | Required file exists | source/admin/referral-moment-success-qa/index.php | File is missing. |
| helper | PASS | Helper function available | yitm_rmasj_render_customer_panel | Function loaded. |
| helper | PASS | Helper function available | yitm_rmasj_render_admin_summary | Function loaded. |
| helper | PASS | Helper function available | yitm_rmasj_report | Function loaded. |
| helper | PASS | Helper function available | yitm_rmasj_guardrails | Function loaded. |
| connection | WARN | Related route available | source/thefixersapp/services/quick-help/booking-success.php | Expected related route was not found. |
| connection | WARN | Related route available | source/thefixersapp/services/quick-help/my-job.php | Expected related route was not found. |
| connection | WARN | Related route available | source/thefixersapp/services/quick-help/job-support.php | Expected related route was not found. |
| connection | WARN | Related route available | source/thefixersapp/support/index.php | Expected related route was not found. |
| connection | WARN | Related route available | source/thefixersapp/customer-journey/index.php | Expected related route was not found. |
| connection | WARN | Related route available | source/thefixersapp/admin/manual-follow-up-task-list/index.php | Expected related route was not found. |
| connection | WARN | Related route available | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | Expected related route was not found. |
| connection | WARN | Related route available | source/thefixersapp/admin/pilot-launch-known-issues/index.php | Expected related route was not found. |
| connection | WARN | Related route available | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | Expected related route was not found. |
| connection | WARN | Related route available | source/thefixersapp/admin/admin-qa-index/index.php | Expected related route was not found. |
| connection | WARN | Related route available | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Expected related route was not found. |
| connection | WARN | Related route available | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Expected related route was not found. |
| navigation | FAIL | Admin dashboard link added | source/thefixersapp/admin/index.php | Admin dashboard should expose referral QA. |
| database | FAIL | Only current build SQL is packaged | source/database | SQL package should contain only the A0000366 SQL file. |
| guardrail | PASS | Manual/private referral guardrail present | A0000366 helper | Referral moment is private, optional and customer-facing only after a helpful support moment. |
| guardrail | PASS | Manual/private referral guardrail present | A0000366 helper | No referral rewards, automatic SMS, automatic email, auto-send outreach or pressure campaign is created. |
| guardrail | PASS | Manual/private referral guardrail present | A0000366 helper | No public testimonial, provider ranking, customer-visible score or quote comparison is added. |
| guardrail | PASS | Manual/private referral guardrail present | A0000366 helper | Every referred request remains human-reviewed through the normal Quick Help or support pathway. |
| guardrail | PASS | Manual/private referral guardrail present | A0000366 helper | Admins may use the prompt as a confidence cue; they must not invent stories or publish outcomes automatically. |
| guardrail | PASS | No enabled prohibited referral behaviour: referral rewards | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: automatic sms | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: automatic email | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: auto-send outreach | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: automatic referral campaign | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: public testimonial | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: provider ranking | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: customer-visible scores | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: quote comparison | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: bidding | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: auto-booking | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: auto-dispatch | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited referral behaviour: automatic provider assignment | A0000366 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
Referral readiness QA pack
One admin checkpoint for the successful-job referral moment, manual follow-up, local trust/safety, support confidence and real-story readiness before referral growth is encouraged.
Customer follow-up flow
A0000367
Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign.
Before/after story templates
A0000368
Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing.
Local trust and safety confidence
A0000369
Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison.
Support confidence copy
A0000357
Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests.
Admin QA visibility
A0000362
Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes.
Growth rule: referral growth stays private, manual, permissioned and human-reviewed. This pack does not add rewards, auto-send outreach, public testimonials or marketplace mechanics.