Customer
Customer pilot checklist
Know where to start, how to request help, how to track a job and how to contact support.
Open pathProvider profile commercial confidence polish
Provider-facing and customer-adjacent profile confidence wording for intro, services, verification, permissioned proof and support paths without scoring or ranking.
Status
NEEDS REPAIR
Checks
10 passed / 13 warnings / 3 failures
Customer what happens next timeline polish
Customer-facing timeline guidance across booking success, My Service Hub, job support, support centre, customer journey and next-best-action pages.
StatusNEEDS REPAIR
Checks
5 passed / 6 warnings / 8 failures
Post-launch route health monitor
Status: NEEDS REPAIR. Checks: 40, warnings: 8, failures: 27.
Manual confidence check: this highlights missing files and weak route signals after launch. It does not monitor users, auto-send messages, assign providers or publish public scores.
Admin manual review queue
Status: NEEDS REPAIR. Checks: 23, warnings: 14, failures: 2.
Manual only: this is a clarity layer for human review. It does not publish reviews, rank providers, auto-escalate, auto-dispatch or assign work automatically.
Role-based pilot onboarding checklist
Use this as a calm pre-pilot check for customers, providers, student helpers, ambassadors and admins.
Provider
Provider pilot checklist
Confirm profile, service scope, verification, support expectations and permissioned proof readiness before pilot work.
Open pathStudent
Student helper pilot checklist
Make sure a student helper understands their role, safety boundaries, support path and manual review expectations.
Open pathAmbassador
Ambassador/referral pilot checklist
Keep introductions, referrals and community sharing calm, permissioned and manually reviewed.
Open pathAdmin
Admin pilot operator checklist
Review readiness, feedback, support, manual queues and known blockers before each pilot wave.
Open pathReadiness summary
Pilot onboarding status: NEEDS REPAIR
Total checks38
Passed20
Warnings16
Failures2
Use this before inviting pilot users. Each role should know where to start, what is ready, where support lives, and what stays manual.
Role checklist surfaces
| Role | Status | Route | Signals |
|---|---|---|---|
| Customer pilot checklist Know where to start, how to request help, how to track a job and how to contact support. | WARN | /dashboard/start.php?role=customersource/thefixersapp/dashboard/start.php | |
| Provider pilot checklist Confirm profile, service scope, verification, support expectations and permissioned proof readiness before pilot work. | WARN | /admin/provider-readiness-checklist-qa/source/thefixersapp/admin/provider-readiness-checklist-qa/index.php | |
| Student helper pilot checklist Make sure a student helper understands their role, safety boundaries, support path and manual review expectations. | WARN | /admin/student-guidance/dashboard.phpsource/thefixersapp/admin/student-guidance/dashboard.php | |
| Ambassador/referral pilot checklist Keep introductions, referrals and community sharing calm, permissioned and manually reviewed. | WARN | /ambassador-network/onboarding.phpsource/thefixersapp/ambassador-network/onboarding.php | |
| Admin pilot operator checklist Review readiness, feedback, support, manual queues and known blockers before each pilot wave. | WARN | /admin/live-readiness-dashboard-summary/source/thefixersapp/admin/live-readiness-dashboard-summary/index.php |
Detailed checks
| Area | Status | Check | File | Detail |
|---|---|---|---|---|
| A0000349 | FAIL | Real pilot onboarding checklist helper exists | source/thefixersapp/includes/pilot_user_onboarding_checklist_helper.php | Missing real helper. |
| A0000349 | WARN | Old-root helper wrapper exists | source/includes/pilot_user_onboarding_checklist_helper.php | Wrapper missing. |
| A0000349 | FAIL | Admin QA page exists | source/thefixersapp/admin/pilot-user-onboarding-checklist-qa/index.php | Missing admin QA page. |
| A0000349 | WARN | Old-root admin QA wrapper exists | source/admin/pilot-user-onboarding-checklist-qa/index.php | Wrapper missing. |
| role checklist | WARN | Customer pilot checklist | source/thefixersapp/dashboard/start.php | Optional page missing; use fallback route. |
| checklist item | PASS | Customer: Choose the right start path | pilot onboarding checklist | Item has ready-when guidance. |
| checklist item | PASS | Customer: Understand what happens after requesting help | pilot onboarding checklist | Item has ready-when guidance. |
| checklist item | PASS | Customer: Know where to ask for support | pilot onboarding checklist | Item has ready-when guidance. |
| role checklist | WARN | Provider pilot checklist | source/thefixersapp/admin/provider-readiness-checklist-qa/index.php | Optional page missing; use fallback route. |
| checklist item | PASS | Provider: Profile and services are clear | pilot onboarding checklist | Item has ready-when guidance. |
| checklist item | PASS | Provider: Manual support path is understood | pilot onboarding checklist | Item has ready-when guidance. |
| checklist item | PASS | Provider: Proof and trust signals are permissioned | pilot onboarding checklist | Item has ready-when guidance. |
| role checklist | WARN | Student helper pilot checklist | source/thefixersapp/admin/student-guidance/dashboard.php | Optional page missing; use fallback route. |
| checklist item | PASS | Student: Role boundary is clear | pilot onboarding checklist | Item has ready-when guidance. |
| checklist item | PASS | Student: Safety and privacy are reinforced | pilot onboarding checklist | Item has ready-when guidance. |
| checklist item | PASS | Student: Escalation path is obvious | pilot onboarding checklist | Item has ready-when guidance. |
| role checklist | WARN | Ambassador/referral pilot checklist | source/thefixersapp/ambassador-network/onboarding.php | Optional page missing; use fallback route. |
| checklist item | PASS | Ambassador: Referral expectations are clear | pilot onboarding checklist | Item has ready-when guidance. |
| checklist item | PASS | Ambassador: Customer permission is respected | pilot onboarding checklist | Item has ready-when guidance. |
| checklist item | PASS | Ambassador: Manual review stays visible | pilot onboarding checklist | Item has ready-when guidance. |
| role checklist | WARN | Admin pilot operator checklist | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Optional page missing; use fallback route. |
| checklist item | PASS | Admin: Readiness summary has no failures | pilot onboarding checklist | Item has ready-when guidance. |
| checklist item | PASS | Admin: Feedback and support intake are reviewed | pilot onboarding checklist | Item has ready-when guidance. |
| checklist item | PASS | Admin: Manual review lanes are clear | pilot onboarding checklist | Item has ready-when guidance. |
| target page | WARN | Pilot onboarding checklist connected | source/thefixersapp/dashboard/start.php | Optional target page missing. |
| target page | WARN | Pilot onboarding checklist connected | source/thefixersapp/dashboard/next-best-action.php | Optional target page missing. |
| target page | WARN | Pilot onboarding checklist connected | source/thefixersapp/customer-journey/index.php | Optional target page missing. |
| target page | WARN | Pilot onboarding checklist connected | source/thefixersapp/support/index.php | Optional target page missing. |
| target page | WARN | Pilot onboarding checklist connected | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Optional target page missing. |
| target page | WARN | Pilot onboarding checklist connected | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Optional target page missing. |
| target page | WARN | Pilot onboarding checklist connected | source/thefixersapp/admin/admin-manual-review-queue-qa/index.php | Optional target page missing. |
| guardrail | PASS | Checklist guidance only: no automatic dispatch, provider assignment, outreach, rewards or escalation. | manual-only | Preserved. |
| guardrail | PASS | No public reviews, provider scores, rankings, bidding, quote comparison or lowest-price competition. | manual-only | Preserved. |
| guardrail | PASS | Pilot readiness is a private operational signal, not a public endorsement or provider score. | manual-only | Preserved. |
| guardrail | PASS | Missing data, routes, config or helpers must show a safe fallback rather than a fatal error. | manual-only | Preserved. |
| guardrail | PASS | Support, feedback and onboarding notes remain private/admin-review only unless existing permission rules allow later use. | manual-only | Preserved. |
| sql | WARN | Current build SQL file exists | source/database/a0000354_pilot_launch_notes_known_issues_register.sql | Current SQL file is missing. |
| sql | WARN | Database folder only carries current build SQL | source/database | SQL files found: 0. |
Guardrails
- Checklist guidance only: no automatic dispatch, provider assignment, outreach, rewards or escalation.
- No public reviews, provider scores, rankings, bidding, quote comparison or lowest-price competition.
- Pilot readiness is a private operational signal, not a public endorsement or provider score.
- Missing data, routes, config or helpers must show a safe fallback rather than a fatal error.
- Support, feedback and onboarding notes remain private/admin-review only unless existing permission rules allow later use.