Successful-job referral moment
A0000366
Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach.
Local Trust and Safety Page Expansion
Enhances public trust messaging for local recommendations: human review, device privacy, provider checks, support escalation, permissioned real stories and safe referral confidence. This is a copy and QA layer only.
Status
NEEDS REPAIR
Checks
8 passed / 27 warnings / 20 failures
Local sections
6 trust sections, 8 guardrails.
Helpful note
Customer Follow-Up Flow
Adds manual after-service follow-up prompts for check-ins, repeat help, safe referrals and future story candidates. It strengthens referral growth without automatic outreach or marketplace mechanics.
Status
NEEDS REPAIR
Checks
25 passed / 0 warnings / 19 failures
Growth posture
Manual, private, repeat-use and referral-friendly.
Readiness summary
Story template status: NEEDS REPAIR
Total checks44
Passed28
Warnings0
Failures16
These are story formats only. They do not publish customer stories, invent testimonials, request public reviews, rank providers or expose private device details.
Approved template structures
Simple repair outcome
Template: simple_repair_outcome
Best for: A straightforward device, setup or repair result where the customer gave clear permission later.
Admin prompt: Keep the story factual, short and non-identifying. Remove account names, device serials, addresses and sensitive photos.
Safe intro: A local customer needed calm help with a tech issue and The Fixers reviewed the safest next step.
Sections:
- Customer situation
- Problem in plain English
- What was reviewed
- Support provided
- Outcome
- Privacy-safe note
- Approval status
Support confidence outcome
Template: support_confidence_outcome
Best for: A case where the main value was reassurance, clear next steps or support escalation clarity.
Admin prompt: Do not imply diagnosis, emergency response or guaranteed results. Keep the story centred on clarity and support.
Safe intro: A customer was unsure what to do next, so the support team reviewed the request and explained the safest path forward.
Sections:
- Starting concern
- What felt unclear
- How support explained the next step
- What changed for the customer
- Follow-up note
- Approval status
Before/after privacy-safe format
Template: before_after_privacy_safe
Best for: Real outcome summaries where before/after photos or details may exist but should not be public by default.
Admin prompt: Use descriptions before images. If images are ever used, confirm explicit approval and blur/remove personal details first.
Safe intro: The customer had a practical issue before support, and the outcome was recorded in a privacy-safe way for internal review.
Sections:
- Before state
- After state
- What changed
- What was not shown publicly
- Permission record
- Approval status
Referral-ready story candidate
Template: referral_ready_story_candidate
Best for: A real positive outcome that may later support referrals after the customer clearly approves it.
Admin prompt: Treat as an internal candidate only. Do not publish, quote, name, rank or pressure the customer.
Safe intro: This outcome may help explain why someone would recommend The Fixers, but it stays private until approved.
Sections:
- Why the customer needed help
- What made the experience safe
- Human review step
- Outcome
- Referral-safe wording
- Customer approval status
Connected routes
| Area | Route | Source file |
|---|---|---|
| Customer Follow-Up Flow QA | /admin/customer-follow-up-flow-qa/ | source/thefixersapp/admin/customer-follow-up-flow-qa/index.php |
| Referral Moment Success QA | /admin/referral-moment-success-qa/ | source/thefixersapp/admin/referral-moment-success-qa/index.php |
| Pilot Feedback Insights Summary | /admin/pilot-feedback-insights-summary/ | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php |
| Pilot Launch Known Issues | /admin/pilot-launch-known-issues/ | source/thefixersapp/admin/pilot-launch-known-issues/index.php |
| Manual Follow-Up Task List | /admin/manual-follow-up-task-list/ | source/thefixersapp/admin/manual-follow-up-task-list/index.php |
| Pilot Handover and Operator Notes | /admin/pilot-handover-operator-notes/ | source/thefixersapp/admin/pilot-handover-operator-notes/index.php |
| Admin Launch Day Command Centre | /admin/admin-launch-day-command-centre/ | source/thefixersapp/admin/admin-launch-day-command-centre/index.php |
| Admin QA Index | /admin/admin-qa-index/ | source/thefixersapp/admin/admin-qa-index/index.php |
| Pilot Launch QA Pack | /admin/pilot-launch-qa-pack/ | source/thefixersapp/admin/pilot-launch-qa-pack/index.php |
| Live Readiness Dashboard Summary | /admin/live-readiness-dashboard-summary/ | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php |
Story safety guardrails
- Stories must be based on real customer outcomes only; never invent testimonials or before/after claims.
- Story candidates are admin-only until explicit customer approval exists later.
- Do not publish personal details, addresses, account names, serial numbers, private screenshots or sensitive device contents.
- Do not create provider rankings, ratings, scores or customer-visible comparisons from stories.
- Do not use stories as public complaint walls or public escalation logs.
- Do not automatically publish stories from feedback, follow-up notes or support tickets.
- Use plain-English, calm wording that explains help given without overpromising results.
Detailed QA checks
| Area | Status | Check | File | Detail |
|---|---|---|---|---|
| file | FAIL | Required A0000368 file exists | source/thefixersapp/includes/before_after_repair_story_templates_helper.php | File missing. |
| file | FAIL | Required A0000368 file exists | source/includes/before_after_repair_story_templates_helper.php | File missing. |
| file | FAIL | Required A0000368 file exists | source/thefixersapp/admin/before-after-repair-story-templates/index.php | File missing. |
| file | FAIL | Required A0000368 file exists | source/admin/before-after-repair-story-templates/index.php | File missing. |
| file | FAIL | Required A0000368 file exists | source/database/a0000368_before_after_repair_story_templates.sql | File missing. |
| template | PASS | Story template complete: simple_repair_outcome | before_after_repair_story_templates_helper.php | Each template needs title, use case, safe intro, admin prompt and enough sections. |
| privacy | PASS | Template contains approval/privacy cue: simple_repair_outcome | before_after_repair_story_templates_helper.php | Story formats should remind admins about privacy, approval or permission. |
| template | PASS | Story template complete: support_confidence_outcome | before_after_repair_story_templates_helper.php | Each template needs title, use case, safe intro, admin prompt and enough sections. |
| privacy | PASS | Template contains approval/privacy cue: support_confidence_outcome | before_after_repair_story_templates_helper.php | Story formats should remind admins about privacy, approval or permission. |
| template | PASS | Story template complete: before_after_privacy_safe | before_after_repair_story_templates_helper.php | Each template needs title, use case, safe intro, admin prompt and enough sections. |
| privacy | PASS | Template contains approval/privacy cue: before_after_privacy_safe | before_after_repair_story_templates_helper.php | Story formats should remind admins about privacy, approval or permission. |
| template | PASS | Story template complete: referral_ready_story_candidate | before_after_repair_story_templates_helper.php | Each template needs title, use case, safe intro, admin prompt and enough sections. |
| privacy | PASS | Template contains approval/privacy cue: referral_ready_story_candidate | before_after_repair_story_templates_helper.php | Story formats should remind admins about privacy, approval or permission. |
| guardrail | PASS | Story safety guardrail present | before_after_repair_story_templates_helper.php | Stories must be based on real customer outcomes only; never invent testimonials or before/after claims. |
| guardrail | PASS | Story safety guardrail present | before_after_repair_story_templates_helper.php | Story candidates are admin-only until explicit customer approval exists later. |
| guardrail | PASS | Story safety guardrail present | before_after_repair_story_templates_helper.php | Do not publish personal details, addresses, account names, serial numbers, private screenshots or sensitive device contents. |
| guardrail | PASS | Story safety guardrail present | before_after_repair_story_templates_helper.php | Do not create provider rankings, ratings, scores or customer-visible comparisons from stories. |
| guardrail | PASS | Story safety guardrail present | before_after_repair_story_templates_helper.php | Do not use stories as public complaint walls or public escalation logs. |
| guardrail | PASS | Story safety guardrail present | before_after_repair_story_templates_helper.php | Do not automatically publish stories from feedback, follow-up notes or support tickets. |
| guardrail | PASS | Story safety guardrail present | before_after_repair_story_templates_helper.php | Use plain-English, calm wording that explains help given without overpromising results. |
| route | FAIL | Connected route checked: Customer Follow-Up Flow QA | source/thefixersapp/admin/customer-follow-up-flow-qa/index.php | Route missing. |
| route | FAIL | Connected route checked: Referral Moment Success QA | source/thefixersapp/admin/referral-moment-success-qa/index.php | Route missing. |
| route | FAIL | Connected route checked: Pilot Feedback Insights Summary | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | Route missing. |
| route | FAIL | Connected route checked: Pilot Launch Known Issues | source/thefixersapp/admin/pilot-launch-known-issues/index.php | Route missing. |
| route | FAIL | Connected route checked: Manual Follow-Up Task List | source/thefixersapp/admin/manual-follow-up-task-list/index.php | Route missing. |
| route | FAIL | Connected route checked: Pilot Handover and Operator Notes | source/thefixersapp/admin/pilot-handover-operator-notes/index.php | Route missing. |
| route | FAIL | Connected route checked: Admin Launch Day Command Centre | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | Route missing. |
| route | FAIL | Connected route checked: Admin QA Index | source/thefixersapp/admin/admin-qa-index/index.php | Route missing. |
| route | FAIL | Connected route checked: Pilot Launch QA Pack | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Route missing. |
| route | FAIL | Connected route checked: Live Readiness Dashboard Summary | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Route missing. |
| database | FAIL | Only current build SQL file is present | source/database | SQL package must contain only the A0000368 SQL file. |
| guardrail | PASS | No enabled prohibited behaviour: fake testimonials | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: automatic proof publishing | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: automatic story publishing | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: public complaint walls | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: provider ranking | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: customer-visible scores | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: quote comparison | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: bidding | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: auto-booking | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: auto-dispatch | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: automatic provider assignment | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: auto-send outreach | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: automatic escalation | A0000368 scanned files | Phrase is absent or used only as prohibition/manual guardrail. |
Referral readiness QA pack
One admin checkpoint for the successful-job referral moment, manual follow-up, local trust/safety, support confidence and real-story readiness before referral growth is encouraged.
Customer follow-up flow
A0000367
Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign.
Before/after story templates
A0000368
Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing.
Local trust and safety confidence
A0000369
Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison.
Support confidence copy
A0000357
Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests.
Admin QA visibility
A0000362
Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes.
Growth rule: referral growth stays private, manual, permissioned and human-reviewed. This pack does not add rewards, auto-send outreach, public testimonials or marketplace mechanics.
Real Outcome Story Approval Workflow
manual approval workflow for real customer outcome stories with consent, privacy and no automatic publishing
Consent first
No story should be public by default.
Privacy check
Keep the story safe for vulnerable customers.
Outcome proof
Avoid fake testimonials and exaggerated claims.
Approval gate
No automatic story publishing or public complaint walls.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.