Need help again?
Use this when a previous customer may need a calm path back to Quick Help without any sales pressure.
Repeat customer confidence prompts
Low-pressure copy that helps previous customers feel safe returning for future help while keeping follow-up manual, human-reviewed and free from rewards or automation.
We already know the kind of issue you had
Do not claim automatic history matching. Ask the customer to include a reference so a real person can review it.
You can come back when something else breaks
This is a reassurance prompt, not a reminder system or campaign trigger.
No pressure — every request is reviewed by a real person
Keep all repeat-use follow-up manual, human-reviewed and in-thread.
Support can help you decide the next step
Support guidance stays manual and same-thread; no automatic escalation or auto-send outreach.
Manual-only: this build does not send reminders, create incentives, book work, dispatch providers or escalate cases automatically.
Local Trust and Safety Page Expansion
Enhances public trust messaging for local recommendations: human review, device privacy, provider checks, support escalation, permissioned real stories and safe referral confidence. This is a copy and QA layer only.
Status
NEEDS REPAIR
Checks
8 passed / 27 warnings / 20 failures
Local sections
6 trust sections, 8 guardrails.
Helpful note
Customer Follow-Up Flow
Adds manual after-service follow-up prompts for check-ins, repeat help, safe referrals and future story candidates. It strengthens referral growth without automatic outreach or marketplace mechanics.
Status
NEEDS REPAIR
Checks
25 passed / 0 warnings / 19 failures
Growth posture
Manual, private, repeat-use and referral-friendly.
Helpful note
Manual Follow-Up Task List for Admins
Gives launch operators a single manual checklist for customer follow-up, provider readiness, support issues and handover notes without creating automated outreach or escalation.
Status
NEEDS REPAIR
Checks
13 passed / 6 warnings / 7 failures
Helpful note
Referral Moment After Successful Job
Adds a private, non-pushy referral prompt after helpful customer moments. It encourages word-of-mouth without rewards automation, public reviews, auto-send outreach, rankings or marketplace mechanics.
Status
NEEDS REPAIR
Checks
22 passed / 12 warnings / 6 failures
Customer posture
Optional, private, trust-led and human-reviewed.
Readiness summary
Customer follow-up status: NEEDS REPAIR
Total checks44
Passed25
Warnings0
Failures19
Use this as a manual growth-readiness check. It helps admins follow up after good service outcomes without automatic outreach, rewards, pressure or public story publishing.
Manual follow-up lanes
Check the customer is still okay
Lane: service_check_in
Timing: After service completion, before closing the customer relationship loop.
Admin prompt: Confirm the customer feels supported, the issue is stable, and no unsafe details are needed.
Customer copy: Just checking in — is everything still working as expected? Reply in the same thread if anything feels unclear.
Next action: Record outcome manually and leave the thread open if the customer needs help.
Ask if they need anything else
Lane: repeat_help
Timing: When the customer has had a good outcome or a calm support resolution.
Admin prompt: Offer help with related setup, device, email, scam, account or repair questions without pressure.
Customer copy: If there is another device or tech task you have been putting off, we can review it calmly and tell you the safest next step.
Next action: Create or link a manual follow-up note. Do not auto-book or auto-assign.
Invite a safe personal recommendation
Lane: referral_invite
Timing: Only after a helpful outcome or positive support moment.
Admin prompt: Use a private, optional invitation. Do not offer rewards, public reviews or automatic outreach.
Customer copy: Know someone who needs calm help with a device, setup or tech issue? You can share our Quick Help page with them — no pressure.
Next action: If a referral is mentioned, log it manually as a note and keep the referred person in the normal human-reviewed request pathway.
Flag a possible future outcome story
Lane: story_candidate
Timing: Only when the customer outcome is real, positive and privacy-safe.
Admin prompt: Mark as story candidate only. Do not publish, invent, embellish or expose private device/account details.
Customer copy: This helped us understand what support was useful. We will not publish your details or story unless you clearly approve it later.
Next action: Record as admin-only candidate for future approved story templates.
Connected routes
| Area | Route | Source file |
|---|---|---|
| Manual Follow-Up Task List | /admin/manual-follow-up-task-list/ | source/thefixersapp/admin/manual-follow-up-task-list/index.php |
| Referral Moment Success QA | /admin/referral-moment-success-qa/ | source/thefixersapp/admin/referral-moment-success-qa/index.php |
| Pilot Feedback Insights Summary | /admin/pilot-feedback-insights-summary/ | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php |
| Pilot Handover and Operator Notes | /admin/pilot-handover-operator-notes/ | source/thefixersapp/admin/pilot-handover-operator-notes/index.php |
| Admin Launch Day Command Centre | /admin/admin-launch-day-command-centre/ | source/thefixersapp/admin/admin-launch-day-command-centre/index.php |
| Admin QA Index | /admin/admin-qa-index/ | source/thefixersapp/admin/admin-qa-index/index.php |
| Pilot Launch QA Pack | /admin/pilot-launch-qa-pack/ | source/thefixersapp/admin/pilot-launch-qa-pack/index.php |
| Live Readiness Dashboard Summary | /admin/live-readiness-dashboard-summary/ | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php |
| Pilot Launch Known Issues | /admin/pilot-launch-known-issues/ | source/thefixersapp/admin/pilot-launch-known-issues/index.php |
| Booking Success Receipt | /services/quick-help/booking-success.php | source/thefixersapp/services/quick-help/booking-success.php |
| My Job / Service Hub | /services/quick-help/my-job.php | source/thefixersapp/services/quick-help/my-job.php |
| Quick Help Job Support | /services/quick-help/job-support.php | source/thefixersapp/services/quick-help/job-support.php |
| Support Centre | /support/ | source/thefixersapp/support/index.php |
Manual-only guardrails
- Follow-up prompts are manual admin reminders, not automatic messages.
- No auto-send email, SMS, referral campaign, reward, discount or incentive is created.
- No auto-booking, auto-dispatch, automatic provider assignment or automatic escalation is added.
- Customers are invited to reply in the same support thread wherever possible.
- Referral invitations stay private, optional and non-pushy after a positive outcome.
- Story candidates remain admin-only until explicit approval exists later.
Detailed QA checks
| Area | Status | Check | File | Detail |
|---|---|---|---|---|
| file | FAIL | Required A0000367 file exists | source/thefixersapp/includes/customer_follow_up_flow_helper.php | Missing. |
| file | FAIL | Required A0000367 file exists | source/includes/customer_follow_up_flow_helper.php | Missing. |
| file | FAIL | Required A0000367 file exists | source/thefixersapp/admin/customer-follow-up-flow-qa/index.php | Missing. |
| file | FAIL | Required A0000367 file exists | source/admin/customer-follow-up-flow-qa/index.php | Missing. |
| file | FAIL | Required A0000367 file exists | source/database/a0000367_customer_follow_up_flow.sql | Missing. |
| route | FAIL | Connected route checked: Manual Follow-Up Task List | source/thefixersapp/admin/manual-follow-up-task-list/index.php | Route missing. |
| route | FAIL | Connected route checked: Referral Moment Success QA | source/thefixersapp/admin/referral-moment-success-qa/index.php | Route missing. |
| route | FAIL | Connected route checked: Pilot Feedback Insights Summary | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | Route missing. |
| route | FAIL | Connected route checked: Pilot Handover and Operator Notes | source/thefixersapp/admin/pilot-handover-operator-notes/index.php | Route missing. |
| route | FAIL | Connected route checked: Admin Launch Day Command Centre | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | Route missing. |
| route | FAIL | Connected route checked: Admin QA Index | source/thefixersapp/admin/admin-qa-index/index.php | Route missing. |
| route | FAIL | Connected route checked: Pilot Launch QA Pack | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Route missing. |
| route | FAIL | Connected route checked: Live Readiness Dashboard Summary | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Route missing. |
| route | FAIL | Connected route checked: Pilot Launch Known Issues | source/thefixersapp/admin/pilot-launch-known-issues/index.php | Route missing. |
| route | FAIL | Connected route checked: Booking Success Receipt | source/thefixersapp/services/quick-help/booking-success.php | Route missing. |
| route | FAIL | Connected route checked: My Job / Service Hub | source/thefixersapp/services/quick-help/my-job.php | Route missing. |
| route | FAIL | Connected route checked: Quick Help Job Support | source/thefixersapp/services/quick-help/job-support.php | Route missing. |
| route | FAIL | Connected route checked: Support Centre | source/thefixersapp/support/index.php | Route missing. |
| follow-up lane | PASS | Manual follow-up lane complete: service_check_in | customer_follow_up_flow_helper.php | Title, admin prompt, customer copy and next action are required. |
| follow-up lane | PASS | Manual follow-up lane complete: repeat_help | customer_follow_up_flow_helper.php | Title, admin prompt, customer copy and next action are required. |
| follow-up lane | PASS | Manual follow-up lane complete: referral_invite | customer_follow_up_flow_helper.php | Title, admin prompt, customer copy and next action are required. |
| follow-up lane | PASS | Manual follow-up lane complete: story_candidate | customer_follow_up_flow_helper.php | Title, admin prompt, customer copy and next action are required. |
| guardrail | PASS | Manual-only guardrail present | customer_follow_up_flow_helper.php | Follow-up prompts are manual admin reminders, not automatic messages. |
| guardrail | PASS | Manual-only guardrail present | customer_follow_up_flow_helper.php | No auto-send email, SMS, referral campaign, reward, discount or incentive is created. |
| guardrail | PASS | Manual-only guardrail present | customer_follow_up_flow_helper.php | No auto-booking, auto-dispatch, automatic provider assignment or automatic escalation is added. |
| guardrail | PASS | Manual-only guardrail present | customer_follow_up_flow_helper.php | Customers are invited to reply in the same support thread wherever possible. |
| guardrail | PASS | Manual-only guardrail present | customer_follow_up_flow_helper.php | Referral invitations stay private, optional and non-pushy after a positive outcome. |
| guardrail | PASS | Manual-only guardrail present | customer_follow_up_flow_helper.php | Story candidates remain admin-only until explicit approval exists later. |
| database | FAIL | Only current build SQL file is present | source/database | SQL package must contain only the A0000367 SQL file. |
| guardrail | PASS | No enabled prohibited behaviour: auto-send outreach | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: automatic sms | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: automatic email | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: automatic referral campaign | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: referral rewards | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: discount code | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: auto-booking | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: auto-dispatch | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: automatic provider assignment | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: public testimonial publishing | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: automatic escalation | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: provider ranking | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: customer-visible scores | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: quote comparison | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
| guardrail | PASS | No enabled prohibited behaviour: bidding | A0000367 scanned files | Phrase is absent or used as prohibition/manual guardrail only. |
Referral readiness QA pack
One admin checkpoint for the successful-job referral moment, manual follow-up, local trust/safety, support confidence and real-story readiness before referral growth is encouraged.
Successful-job referral moment
A0000366
Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach.
Customer follow-up flow
A0000367
Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign.
Before/after story templates
A0000368
Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing.
Local trust and safety confidence
A0000369
Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison.
Support confidence copy
A0000357
Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests.
Admin QA visibility
A0000362
Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes.
Growth rule: referral growth stays private, manual, permissioned and human-reviewed. This pack does not add rewards, auto-send outreach, public testimonials or marketplace mechanics.
Referral Source Notes for Admins
private admin notes for referral context without customer-visible scoring, rewards or ranking
Who mentioned us?
This is context only, not a commission or reward trigger.
Relationship context
Avoid sensitive or unnecessary personal details.
Confidence signals
Use this to improve human support quality, not to rank referrers.
Manual follow-up
Do not auto-send outreach to the source.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Post-Service Customer Care Checklist
manual post-service care checklist for safe closeout, repeat help and support reassurance without reminders or automation
Confirm the customer is okay
Use human judgement and keep the note in-thread.
Explain next safe step
Do not create automatic reminders.
Repeat help path
No rewards, discounts or urgency.
Manual follow-up note
No automatic escalation from the checklist.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.