A0000347

Pilot Feedback Capture and Issue Intake QA

Private pilot feedback, bug notes, confusion points and operational issue intake for admin review. This does not create public reviews, ratings, rankings, auto-escalation or provider scoring.

Admin dashboardPilot Launch QA PackSupport centre

Helpful note

Pilot Feedback Insights Summary

Turns private pilot feedback, customer confusion, support confidence notes, provider readiness signals and route friction into a manual admin insight view. Nothing is published, escalated or sent automatically.

Status

NEEDS REPAIR

Checks

21 passed / 7 warnings / 7 failures

Open insights summaryFeedback capture QAKnown issues
support triage

Support triage response templates

Manual copy-ready response templates for pilot feedback, confused customers, missing details, support escalations, route issues and known workarounds. Nothing is sent automatically.

NEEDS REPAIR

28
Total checks
14
Passed
5
Warnings
9
Failures

Open response templatesOpen manual review queueOpen support admin

A0000348 manual review clarity

Admin manual review queue

Status: NEEDS REPAIR. Checks: 23, warnings: 14, failures: 2.

Open manual review QAOpen pilot feedback QAOpen support queue
Manual only: this is a clarity layer for human review. It does not publish reviews, rank providers, auto-escalate, auto-dispatch or assign work automatically.

Readiness summary

Pilot feedback status: NEEDS REPAIR
Total checks23
Passed7
Warnings7
Failures9

Pilot feedback should remain private, manual-review only and connected to existing support paths where possible.

Feedback surfaces

SurfaceStatusRouteSignals
Support centreFAIL/support/
source/thefixersapp/support/index.php
Job supportFAIL/services/quick-help/job-support.php
source/thefixersapp/services/quick-help/job-support.php
Job trackerFAIL/services/quick-help/my-job.php
source/thefixersapp/services/quick-help/my-job.php
Booking successFAIL/services/quick-help/booking-success.php
source/thefixersapp/services/quick-help/booking-success.php
Next best actionFAIL/dashboard/next-best-action.php
source/thefixersapp/dashboard/next-best-action.php
Customer journeyFAIL/customer-journey/
source/thefixersapp/customer-journey/index.php
Pilot launch QA packFAIL/admin/pilot-launch-qa-pack/
source/thefixersapp/admin/pilot-launch-qa-pack/index.php

Manual intake categories

Use these categories when turning pilot feedback into admin notes or support tasks.

Customer confusion or unclear wording Possible bug or broken route Missing information or next step Support follow-up needed Admin-only launch note Commercial polish or confidence improvement

Detailed checks

AreaStatusCheckFileDetail
A0000347FAILReal pilot feedback helper existssource/thefixersapp/includes/pilot_feedback_capture_helper.phpMissing real helper.
A0000347WARNOld-root helper wrapper existssource/includes/pilot_feedback_capture_helper.phpWrapper missing.
A0000347FAILAdmin pilot feedback QA page existssource/thefixersapp/admin/pilot-feedback-capture-qa/index.phpMissing admin QA page.
A0000347WARNOld-root admin pilot feedback QA wrapper existssource/admin/pilot-feedback-capture-qa/index.phpOld-root route wrapper missing.
reuseWARNExisting customer feedback helper preservedsource/thefixersapp/includes/customer_feedback_helper.phpExisting customer feedback helper not found.
reuseWARNExisting support helper preservedsource/thefixersapp/includes/customer_support_helper.phpSupport helper not found.
surfaceFAILSupport centre carries private feedback/intake guidancesource/thefixersapp/support/index.phpSurface file missing.
surfaceFAILJob support carries private feedback/intake guidancesource/thefixersapp/services/quick-help/job-support.phpSurface file missing.
surfaceFAILJob tracker carries private feedback/intake guidancesource/thefixersapp/services/quick-help/my-job.phpSurface file missing.
surfaceFAILBooking success carries private feedback/intake guidancesource/thefixersapp/services/quick-help/booking-success.phpSurface file missing.
surfaceFAILNext best action carries private feedback/intake guidancesource/thefixersapp/dashboard/next-best-action.phpSurface file missing.
surfaceFAILCustomer journey carries private feedback/intake guidancesource/thefixersapp/customer-journey/index.phpSurface file missing.
surfaceFAILPilot launch QA pack carries private feedback/intake guidancesource/thefixersapp/admin/pilot-launch-qa-pack/index.phpSurface file missing.
admin navWARNAdmin dashboard links Pilot Feedback Capture QAsource/thefixersapp/admin/index.phpNavigation entry missing.
sqlWARNCurrent build SQL file existssource/database/a0000354_pilot_launch_notes_known_issues_register.sqlCurrent SQL file is missing.
sqlWARNDatabase folder only carries current build SQLsource/databaseSQL files found: 0.
guardrail scanPASSNo forbidden marketplace/review mechanics in pilot_feedback_capture_helper.phpsource/thefixersapp/includes/pilot_feedback_capture_helper.phpNo forbidden terms found.
guardrail scanPASSNo forbidden marketplace/review mechanics in index.phpsource/thefixersapp/admin/pilot-feedback-capture-qa/index.phpNo forbidden terms found.
guardrailPASSPrivate/admin-review feedback only; no public reviews, ratings, provider scores or ranking.manual-onlyPreserved.
guardrailPASSNo automatic escalation, automated dispatch, automated provider allocation or auto-send outreach.manual-onlyPreserved.
guardrailPASSFeedback is a manual issue-intake aid and does not replace support threading or warranty handling.manual-onlyPreserved.
guardrailPASSCustomers are reminded not to send passwords, MFA codes, banking codes or private access details.manual-onlyPreserved.
guardrailPASSMissing database/config/helper files must show safe fallback guidance, not fatal errors.manual-onlyPreserved.

Guardrails