A0000361 Customer Request Review Microcopy QA

QA summary

StatusNEEDS REPAIR

Total checks33

Passed15

Warnings13

Failures5

Customer microcopy sections

Before you send it

Take a moment to check your contact details, the device or service details, and what you need help with. This helps a human review it properly.

Do not include passwords, PINs, banking codes, MFA codes, recovery codes or private access details.

A person reviews the request

Your request is not automatically assigned or dispatched. We review the details and choose the safest next step.

If something is unclear, support can ask a follow-up question in the same thread.

If details are missing

You can still send the request. We may come back for one or two details before confirming the next step.

Clear notes are useful, but you do not need technical language.

After you send it

Keep your job number or confirmation details. Use support or My Job if you need to add something later.

Support stays in a clear thread so the context is easier to follow.

No pressure decisions

We avoid urgency tricks, lowest-price races, public quote comparison and provider ranking. The pilot is designed around safer manual review.

Customers should understand what happens next before any work proceeds.

Manual-only guardrails

Microcopy must not promise instant booking, automatic dispatch or automatic provider assignment.
Microcopy must not create ratings, rankings, quote comparison, bidding or lowest-price competition.
Microcopy must not ask for passwords, PINs, recovery codes, MFA codes, banking codes or private access details.
Microcopy must keep support and request review human-reviewed and same-thread where possible.
Microcopy must avoid fake urgency, pressure language, fake testimonials and public complaint behaviour.
Microcopy can improve clarity, confidence and conversion without changing workflow mechanics.

Copy only: This build improves wording and operator QA visibility. It does not change request routing, create automatic provider assignment, start auto-booking, compare quotes, rank providers or auto-escalate support notes.

Detailed checks

Area	Check	File	Status	Detail
required files	Primary helper exists	source/thefixersapp/includes/customer_request_review_microcopy_helper.php	FAIL	Missing.
required files	Legacy helper wrapper exists	source/includes/customer_request_review_microcopy_helper.php	FAIL	Missing.
required files	Admin QA page exists	source/thefixersapp/admin/customer-request-review-microcopy-qa/index.php	FAIL	Missing.
required files	Legacy admin QA wrapper exists	source/admin/customer-request-review-microcopy-qa/index.php	FAIL	Missing.
required files	Current build SQL exists	source/database/a0000361_customer_request_review_microcopy_upgrade.sql	FAIL	Missing.
connections	Quick Help request form	source/thefixersapp/services/quick-help/book-repair.php	WARN	Target page not present in this package.
connections	Booking success next steps	source/thefixersapp/services/quick-help/booking-success.php	WARN	Target page not present in this package.
connections	Job support note path	source/thefixersapp/services/quick-help/job-support.php	WARN	Target page not present in this package.
connections	My Job follow-up path	source/thefixersapp/services/quick-help/my-job.php	WARN	Target page not present in this package.
connections	Public support centre	source/thefixersapp/support/index.php	WARN	Target page not present in this package.
connections	Customer journey guide	source/thefixersapp/customer-journey/index.php	WARN	Target page not present in this package.
connections	Customer next-best-action dashboard	source/thefixersapp/dashboard/next-best-action.php	WARN	Target page not present in this package.
connections	Existing request review QA	source/thefixersapp/admin/customer-help-request-review-qa/index.php	WARN	Target page not present in this package.
connections	Admin launch day command centre	source/thefixersapp/admin/admin-launch-day-command-centre/index.php	WARN	Target page not present in this package.
connections	Pilot handover operator notes	source/thefixersapp/admin/pilot-handover-operator-notes/index.php	WARN	Target page not present in this package.
connections	Known issues register	source/thefixersapp/admin/pilot-launch-known-issues/index.php	WARN	Target page not present in this package.
connections	Live readiness summary	source/thefixersapp/admin/live-readiness-dashboard-summary/index.php	WARN	Target page not present in this package.
connections	Pilot launch QA pack	source/thefixersapp/admin/pilot-launch-qa-pack/index.php	WARN	Target page not present in this package.
copy map	Section before_submit	helper	PASS	Label, copy and safety note present.
copy map	Section human_review	helper	PASS	Label, copy and safety note present.
copy map	Section missing_details	helper	PASS	Label, copy and safety note present.
copy map	Section after_submit	helper	PASS	Label, copy and safety note present.
copy map	Section no_pressure	helper	PASS	Label, copy and safety note present.
guardrails	Manual-only guardrail: auto-booking	helper	PASS	Guardrail reviewed for customer microcopy wording.
guardrails	Manual-only guardrail: automatic dispatch	helper	PASS	Guardrail reviewed for customer microcopy wording.
guardrails	Manual-only guardrail: automatic provider assignment	helper	PASS	Guardrail reviewed for customer microcopy wording.
guardrails	Manual-only guardrail: rankings	helper	PASS	Guardrail reviewed for customer microcopy wording.
guardrails	Manual-only guardrail: ratings	helper	PASS	Guardrail reviewed for customer microcopy wording.
guardrails	Manual-only guardrail: quote comparison	helper	PASS	Guardrail reviewed for customer microcopy wording.
guardrails	Manual-only guardrail: bidding	helper	PASS	Guardrail reviewed for customer microcopy wording.
guardrails	Manual-only guardrail: passwords	helper	PASS	Guardrail reviewed for customer microcopy wording.
guardrails	Manual-only guardrail: MFA codes	helper	PASS	Guardrail reviewed for customer microcopy wording.
guardrails	Manual-only guardrail: automatic escalation	helper	PASS	Guardrail reviewed for customer microcopy wording.