Need help again?
Use this when a previous customer may need a calm path back to Quick Help without any sales pressure.
Repeat customer confidence prompts
Low-pressure copy that helps previous customers feel safe returning for future help while keeping follow-up manual, human-reviewed and free from rewards or automation.
We already know the kind of issue you had
Do not claim automatic history matching. Ask the customer to include a reference so a real person can review it.
You can come back when something else breaks
This is a reassurance prompt, not a reminder system or campaign trigger.
No pressure — every request is reviewed by a real person
Keep all repeat-use follow-up manual, human-reviewed and in-thread.
Support can help you decide the next step
Support guidance stays manual and same-thread; no automatic escalation or auto-send outreach.
Manual-only: this build does not send reminders, create incentives, book work, dispatch providers or escalate cases automatically.
Local Trust and Safety Page Expansion
Enhances public trust messaging for local recommendations: human review, device privacy, provider checks, support escalation, permissioned real stories and safe referral confidence. This is a copy and QA layer only.
Status
NEEDS REPAIR
Checks
8 passed / 27 warnings / 20 failures
Local sections
6 trust sections, 8 guardrails.
Helpful note
Customer Follow-Up Flow
Adds manual after-service follow-up prompts for check-ins, repeat help, safe referrals and future story candidates. It strengthens referral growth without automatic outreach or marketplace mechanics.
Status
NEEDS REPAIR
Checks
25 passed / 0 warnings / 19 failures
Growth posture
Manual, private, repeat-use and referral-friendly.
Helpful note
Referral Moment After Successful Job
Adds a private, non-pushy referral prompt after helpful customer moments. It encourages word-of-mouth without rewards automation, public reviews, auto-send outreach, rankings or marketplace mechanics.
Status
NEEDS REPAIR
Checks
22 passed / 12 warnings / 6 failures
Customer posture
Optional, private, trust-led and human-reviewed.
Private feedback and issue intake
Status: NEEDS REPAIR. Checks: 23, warnings: 7, failures: 9.
Pilot launch notes and known issues register
Admin-only register for pilot limitations, decisions, workarounds and known issues. This is manual operational memory, not public complaints, ratings or automated escalation.
Status
NEEDS REPAIR
Checks
22 passed / 11 warnings / 3 failures
Seed note types
5 starter note patterns for customer, support, route, provider and admin issues.
Helpful note
Manual Follow-Up Task List for Admins
Gives launch operators a single manual checklist for customer follow-up, provider readiness, support issues and handover notes without creating automated outreach or escalation.
Status
NEEDS REPAIR
Checks
13 passed / 6 warnings / 7 failures
Readiness summary
Feedback insights status: NEEDS REPAIR
Total checks35
Passed21
Warnings7
Failures7
Use this as a human review summary. It groups insight lanes only and deliberately avoids public reviews, ratings, rankings, auto-send outreach and automatic escalation.
Insight lanes
Customer clarity signals
Owner: Support / pilot operator
Look for repeated confusion around what happens next, how requests are reviewed, safe details, suburbs and response timing.
- Group repeated customer questions before changing public copy.
- Send same-thread reassurance when a request needs manual review.
- Record wording gaps in the known issues register instead of publishing complaints.
Support confidence signals
Owner: Support lead
Track where pilot users need extra confidence, clearer support paths, or safer detail guidance.
- Use support triage templates before replying to repeat issues.
- Mark urgent or sensitive items for human review only.
- Keep support memory internal until a human decides the next step.
Provider readiness signals
Owner: Provider operator
Summarise profile, verification, service-description and readiness gaps that affect pilot confidence.
- Check provider onboarding completion notes before using a provider in pilot handling.
- Capture profile confidence gaps without public scores, rankings or ratings.
- Use manual follow-up tasks for provider readiness decisions.
Route and workflow friction
Owner: Admin / QA operator
Watch for routes, receipts, support pages or admin workflows that create hesitation or repeated questions.
- Compare feedback against route health and launch-day command centre notes.
- Keep workarounds internal until the pilot lead approves external wording.
- Turn repeat friction into a future polish build rather than hidden automation.
Pilot decision notes
Owner: Pilot lead
Collect human decisions, limitations and handover notes that explain why the team handled feedback in a certain way.
- Capture decisions in operator notes or the known issues register.
- Separate user sentiment from bugs, copy gaps and operational follow-up.
- Review the end-of-day handover before changing live pilot messaging.
Connected feedback sources
| Area | Route | Source file |
|---|---|---|
| Pilot feedback capture QA | /admin/pilot-feedback-capture-qa/ | source/thefixersapp/admin/pilot-feedback-capture-qa/index.php |
| Customer feedback admin | /admin/customer-feedback/ | source/thefixersapp/admin/customer-feedback/index.php |
| Pilot launch known issues | /admin/pilot-launch-known-issues/ | source/thefixersapp/admin/pilot-launch-known-issues/index.php |
| Manual follow-up task list | /admin/manual-follow-up-task-list/ | source/thefixersapp/admin/manual-follow-up-task-list/index.php |
| Pilot handover/operator notes | /admin/pilot-handover-operator-notes/ | source/thefixersapp/admin/pilot-handover-operator-notes/index.php |
| Admin launch day command centre | /admin/admin-launch-day-command-centre/ | source/thefixersapp/admin/admin-launch-day-command-centre/index.php |
| Admin QA index | /admin/admin-qa-index/ | source/thefixersapp/admin/admin-qa-index/index.php |
Guardrails
- Insight summary is private and admin-only; it does not publish pilot feedback publicly.
- No ratings, provider ranking, customer-visible scores, public complaint walls or fake testimonials.
- No automatic escalation, auto-send outreach, automatic known-issue publishing or workflow automation.
- Insights are grouped for human review; operators decide what becomes copy, QA work or follow-up.
- Feedback remains support-contextual and should not become price-race or marketplace behaviour.
Detailed QA checks
| Area | Status | Check | File | Detail |
|---|---|---|---|---|
| installation | FAIL | A0000365 file installed | source/thefixersapp/includes/pilot_feedback_insights_summary_helper.php | Required file is missing. |
| installation | FAIL | A0000365 file installed | source/includes/pilot_feedback_insights_summary_helper.php | Required file is missing. |
| installation | FAIL | A0000365 file installed | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | Required file is missing. |
| installation | FAIL | A0000365 file installed | source/admin/pilot-feedback-insights-summary/index.php | Required file is missing. |
| installation | FAIL | A0000365 file installed | source/database/a0000365_pilot_feedback_insights_summary.sql | Required file is missing. |
| insight coverage | PASS | Insight lane present | Customer clarity signals | Owner: Support / pilot operator; manual actions: 3 |
| insight coverage | PASS | Insight lane present | Support confidence signals | Owner: Support lead; manual actions: 3 |
| insight coverage | PASS | Insight lane present | Provider readiness signals | Owner: Provider operator; manual actions: 3 |
| insight coverage | PASS | Insight lane present | Route and workflow friction | Owner: Admin / QA operator; manual actions: 3 |
| insight coverage | PASS | Insight lane present | Pilot decision notes | Owner: Pilot lead; manual actions: 3 |
| source coverage | WARN | Connected source route available | source/thefixersapp/admin/pilot-feedback-capture-qa/index.php | Expected related route was not found. |
| source coverage | WARN | Connected source route available | source/thefixersapp/admin/customer-feedback/index.php | Expected related route was not found. |
| source coverage | WARN | Connected source route available | source/thefixersapp/admin/pilot-launch-known-issues/index.php | Expected related route was not found. |
| source coverage | WARN | Connected source route available | source/thefixersapp/admin/manual-follow-up-task-list/index.php | Expected related route was not found. |
| source coverage | WARN | Connected source route available | source/thefixersapp/admin/pilot-handover-operator-notes/index.php | Expected related route was not found. |
| source coverage | WARN | Connected source route available | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | Expected related route was not found. |
| source coverage | WARN | Connected source route available | source/thefixersapp/admin/admin-qa-index/index.php | Expected related route was not found. |
| navigation | FAIL | Admin dashboard link added | source/thefixersapp/admin/index.php | Admin dashboard should expose the feedback insights summary. |
| database | FAIL | Only current build SQL is packaged | source/database | SQL package should contain only the A0000365 SQL file. |
| guardrail | PASS | Manual-only guardrail present | A0000365 helper | Insight summary is private and admin-only; it does not publish pilot feedback publicly. |
| guardrail | PASS | Manual-only guardrail present | A0000365 helper | No ratings, provider ranking, customer-visible scores, public complaint walls or fake testimonials. |
| guardrail | PASS | Manual-only guardrail present | A0000365 helper | No automatic escalation, auto-send outreach, automatic known-issue publishing or workflow automation. |
| guardrail | PASS | Manual-only guardrail present | A0000365 helper | Insights are grouped for human review; operators decide what becomes copy, QA work or follow-up. |
| guardrail | PASS | Manual-only guardrail present | A0000365 helper | Feedback remains support-contextual and should not become price-race or marketplace behaviour. |
| guardrail | PASS | No enabled prohibited behaviour: auto-booking | A0000365 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: auto-dispatch | A0000365 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: automatic provider assignment | A0000365 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: auto-send outreach | A0000365 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: automatic escalation | A0000365 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: customer-visible provider scores | A0000365 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: provider ranking | A0000365 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: quote comparison | A0000365 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: bidding | A0000365 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: public complaint wall | A0000365 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
| guardrail | PASS | No enabled prohibited behaviour: automatic known-issue publishing | A0000365 scanned files | Phrase is absent or used only as an explicit prohibition/manual guardrail. |
Referral readiness QA pack
One admin checkpoint for the successful-job referral moment, manual follow-up, local trust/safety, support confidence and real-story readiness before referral growth is encouraged.
Successful-job referral moment
A0000366
Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach.
Customer follow-up flow
A0000367
Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign.
Before/after story templates
A0000368
Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing.
Local trust and safety confidence
A0000369
Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison.
Support confidence copy
A0000357
Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests.
Admin QA visibility
A0000362
Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes.
Growth rule: referral growth stays private, manual, permissioned and human-reviewed. This pack does not add rewards, auto-send outreach, public testimonials or marketplace mechanics.
Referral Source Notes for Admins
private admin notes for referral context without customer-visible scoring, rewards or ranking
Who mentioned us?
This is context only, not a commission or reward trigger.
Relationship context
Avoid sensitive or unnecessary personal details.
Confidence signals
Use this to improve human support quality, not to rank referrers.
Manual follow-up
Do not auto-send outreach to the source.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Real Outcome Story Approval Workflow
manual approval workflow for real customer outcome stories with consent, privacy and no automatic publishing
Consent first
No story should be public by default.
Privacy check
Keep the story safe for vulnerable customers.
Outcome proof
Avoid fake testimonials and exaggerated claims.
Approval gate
No automatic story publishing or public complaint walls.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Referral and Repeat Use Insights Summary
admin-only insight summary joining referral, repeat-use, share-copy, source-note, story-approval and post-service care readiness
Repeat-use confidence
Use A0000371 evidence.
Share safety
Use A0000372 evidence.
Referral source quality
Use A0000373 evidence.
Story readiness
Use A0000374 evidence.
Care follow-up
Use A0000376 evidence.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.