Need help again?
Use this when a previous customer may need a calm path back to Quick Help without any sales pressure.
Repeat customer confidence prompts
Low-pressure copy that helps previous customers feel safe returning for future help while keeping follow-up manual, human-reviewed and free from rewards or automation.
We already know the kind of issue you had
Do not claim automatic history matching. Ask the customer to include a reference so a real person can review it.
You can come back when something else breaks
This is a reassurance prompt, not a reminder system or campaign trigger.
No pressure — every request is reviewed by a real person
Keep all repeat-use follow-up manual, human-reviewed and in-thread.
Support can help you decide the next step
Support guidance stays manual and same-thread; no automatic escalation or auto-send outreach.
Manual-only: this build does not send reminders, create incentives, book work, dispatch providers or escalate cases automatically.
Local Trust and Safety Page Expansion
Enhances public trust messaging for local recommendations: human review, device privacy, provider checks, support escalation, permissioned real stories and safe referral confidence. This is a copy and QA layer only.
Status
NEEDS REPAIR
Checks
8 passed / 27 warnings / 20 failures
Local sections
6 trust sections, 8 guardrails.
Helpful note
Customer Follow-Up Flow
Adds manual after-service follow-up prompts for check-ins, repeat help, safe referrals and future story candidates. It strengthens referral growth without automatic outreach or marketplace mechanics.
Status
NEEDS REPAIR
Checks
25 passed / 0 warnings / 19 failures
Growth posture
Manual, private, repeat-use and referral-friendly.
Helpful note
Referral Moment After Successful Job
Adds a private, non-pushy referral prompt after helpful customer moments. It encourages word-of-mouth without rewards automation, public reviews, auto-send outreach, rankings or marketplace mechanics.
Status
NEEDS REPAIR
Checks
22 passed / 12 warnings / 6 failures
Customer posture
Optional, private, trust-led and human-reviewed.
Helpful note
Pilot Feedback Insights Summary
Turns private pilot feedback, customer confusion, support confidence notes, provider readiness signals and route friction into a manual admin insight view. Nothing is published, escalated or sent automatically.
Status
NEEDS REPAIR
Checks
21 passed / 7 warnings / 7 failures
Helpful note
Service Area and Local Confidence Polish
Checks whether customer-facing local coverage copy is clear, human-reviewed and connected to admin QA without implying automatic dispatch or guaranteed availability.
Status
NEEDS REPAIR
Checks
13 passed / 12 warnings / 6 failures
QA index status
Status: NEEDS REPAIR
43Total checks
11Passed
25Warnings
7Failures
Use this index when an operator needs to quickly find the correct QA page. The detailed QA pages remain the deeper source of truth.
Consolidated QA groups
Local Trust and Safety Expansion QA
A0000369 local trust/referral confidence checks across public and admin pages.
Launch readiness and route confidence
Keep the main pilot readiness, smoke testing and route confidence checks easy to find before launch-day review.
A0000364 Manual Follow-Up Task List
Owner: Pilot operators
Open
A0000342 Live Readiness Dashboard Summary
Owner: Pilot operator
Open
A0000346 Pilot Launch QA Pack
Owner: Pilot operator
Open
A0000350 Post-Launch Route Health Monitor
Owner: Admin operator
Open
A0000356 Admin Launch Day Command Centre
Owner: Pilot coordinator
Open
Customer support and request confidence
Collect customer-facing support, request review, next-step and confidence-copy QA in one admin index.
A0000348 Admin Manual Review Queue QA
Owner: Manual review lead
Open
A0000351 Support Triage Response Templates
Owner: Support lead
Open
A0000352 Customer What Happens Next Timeline QA
Owner: Customer support
Open
A0000355 Customer Service Page Commercial Polish QA
Owner: Customer experience
Open
A0000357 Customer Support Confidence Copy QA
Owner: Support lead
Open
A0000361 Customer Request Review Microcopy QA
Owner: Customer experience
Open
A0000363 Service Area and Local Confidence QA
Owner: Customer experience
Open
Provider, trust and safety quality
Group provider presentation, onboarding completion and public trust/safety QA without exposing rankings or public complaint mechanics.
A0000345 Provider Readiness Checklist QA
Owner: Provider admin
Open
A0000353 Provider Profile Commercial Confidence QA
Owner: Provider admin
Open
A0000358 Provider Onboarding Completion Polish QA
Owner: Provider admin
Open
A0000360 Public Trust and Safety Page Polish QA
Owner: Trust/safety operator
Open
Pilot memory, feedback and handover
Keep manual feedback, onboarding, known issues and operator handover notes visible for controlled pilot operations.
A0000347 Pilot Feedback Capture QA
Owner: Support lead
Open
A0000349 Pilot User Onboarding Checklist QA
Owner: Pilot coordinator
Open
A0000354 Pilot Launch Notes and Known Issues
Owner: Pilot coordinator
Open
A0000359 Pilot Handover and Operator Notes Pack
Owner: Pilot coordinator
Open
Detailed consolidation checks
| Area | Status | Check | File | Detail |
|---|---|---|---|---|
| helper | FAIL | Canonical QA index helper installed | source/thefixersapp/includes/admin_qa_index_consolidation_helper.php | Missing canonical helper. |
| helper | FAIL | Legacy helper wrapper installed | source/includes/admin_qa_index_consolidation_helper.php | Missing helper wrapper. |
| page | FAIL | Canonical admin QA index installed | source/thefixersapp/admin/admin-qa-index/index.php | Missing canonical admin page. |
| page | FAIL | Legacy admin QA index wrapper installed | source/admin/admin-qa-index/index.php | Missing admin wrapper. |
| sql | FAIL | Current build SQL file present | source/database/a0000362_admin_qa_index_consolidation.sql | Missing current build SQL file. |
| sql | FAIL | SQL package contains only current build SQL | source/database/ | Source-only package should carry only this build SQL file. |
| group | PASS | Local Trust and Safety Expansion QA | admin QA index group | QA group is defined for the consolidated index. |
| group | PASS | Launch readiness and route confidence | admin QA index group | QA group is defined for the consolidated index. |
| route | WARN | Manual Follow-Up Task List | source/thefixersapp/admin/manual-follow-up-task-list/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Live Readiness Dashboard Summary | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Pilot Launch QA Pack | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Post-Launch Route Health Monitor | source/thefixersapp/admin/post-launch-route-health-monitor/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Admin Launch Day Command Centre | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| group | PASS | Customer support and request confidence | admin QA index group | QA group is defined for the consolidated index. |
| route | WARN | Admin Manual Review Queue QA | source/thefixersapp/admin/admin-manual-review-queue-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Support Triage Response Templates | source/thefixersapp/admin/support-triage-response-templates/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Customer What Happens Next Timeline QA | source/thefixersapp/admin/customer-what-happens-next-timeline-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Customer Service Page Commercial Polish QA | source/thefixersapp/admin/customer-service-page-commercial-polish-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Customer Support Confidence Copy QA | source/thefixersapp/admin/customer-support-confidence-copy-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Customer Request Review Microcopy QA | source/thefixersapp/admin/customer-request-review-microcopy-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Service Area and Local Confidence QA | source/thefixersapp/admin/service-area-local-confidence-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| group | PASS | Provider, trust and safety quality | admin QA index group | QA group is defined for the consolidated index. |
| route | WARN | Provider Readiness Checklist QA | source/thefixersapp/admin/provider-readiness-checklist-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Provider Profile Commercial Confidence QA | source/thefixersapp/admin/provider-profile-commercial-confidence-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Provider Onboarding Completion Polish QA | source/thefixersapp/admin/provider-onboarding-completion-polish-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Public Trust and Safety Page Polish QA | source/thefixersapp/admin/public-trust-safety-polish-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| group | PASS | Pilot memory, feedback and handover | admin QA index group | QA group is defined for the consolidated index. |
| route | WARN | Pilot Feedback Capture QA | source/thefixersapp/admin/pilot-feedback-capture-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Pilot User Onboarding Checklist QA | source/thefixersapp/admin/pilot-user-onboarding-checklist-qa/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Pilot Launch Notes and Known Issues | source/thefixersapp/admin/pilot-launch-known-issues/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| route | WARN | Pilot Handover and Operator Notes Pack | source/thefixersapp/admin/pilot-handover-operator-notes/index.php | Linked page was not found; keep as a review item if the module is optional in this deployment. |
| navigation | FAIL | Admin dashboard navigation includes QA index | source/thefixersapp/admin/index.php | Main admin dashboard should expose the consolidated QA index. |
| connection | WARN | Live readiness dashboard summary renders or links QA index | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Connected admin page should expose the consolidated QA index summary or link. |
| connection | WARN | Pilot launch QA pack renders or links QA index | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Connected admin page should expose the consolidated QA index summary or link. |
| connection | WARN | Admin launch day command centre renders or links QA index | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | Connected admin page should expose the consolidated QA index summary or link. |
| connection | WARN | Pilot handover and operator notes renders or links QA index | source/thefixersapp/admin/pilot-handover-operator-notes/index.php | Connected admin page should expose the consolidated QA index summary or link. |
| connection | WARN | Known issues register renders or links QA index | source/thefixersapp/admin/pilot-launch-known-issues/index.php | Connected admin page should expose the consolidated QA index summary or link. |
| guardrail | PASS | Guardrail mentions auto-booking | A0000362 guardrails | Guardrail wording is visible in helper or page. |
| guardrail | PASS | Guardrail mentions automatic dispatch | A0000362 guardrails | Guardrail wording is visible in helper or page. |
| guardrail | PASS | Guardrail mentions provider ranking | A0000362 guardrails | Guardrail wording is visible in helper or page. |
| guardrail | PASS | Guardrail mentions quote comparison | A0000362 guardrails | Guardrail wording is visible in helper or page. |
| guardrail | PASS | Guardrail mentions automatic escalation | A0000362 guardrails | Guardrail wording is visible in helper or page. |
| guardrail | PASS | Guardrail mentions automatic known-issue publishing | A0000362 guardrails | Guardrail wording is visible in helper or page. |
Manual-only guardrails
- This is an index and consolidation layer only; each linked QA page remains the detailed source of truth.
- No payments, payouts, auto-booking, automatic dispatch, automatic provider assignment or auto-send outreach.
- No bidding, auctions, public quote comparison, provider ranking, customer-visible provider scores or lowest-price competition.
- No fake testimonials, automatic proof publishing, public complaint walls or automatic known-issue publishing.
- No automatic escalation from feedback, support notes, customer requests or known issues; operators decide the manual next action.
- Missing files, helpers, config or database access should show safe fallback messages instead of blank pages or fatal errors.
Helpful note
Manual Follow-Up Task List for Admins
Gives launch operators a single manual checklist for customer follow-up, provider readiness, support issues and handover notes without creating automated outreach or escalation.
Status
NEEDS REPAIR
Checks
13 passed / 6 warnings / 7 failures
Referral readiness QA pack
One admin checkpoint for the successful-job referral moment, manual follow-up, local trust/safety, support confidence and real-story readiness before referral growth is encouraged.
Successful-job referral moment
A0000366
Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach.
Customer follow-up flow
A0000367
Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign.
Before/after story templates
A0000368
Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing.
Local trust and safety confidence
A0000369
Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison.
Support confidence copy
A0000357
Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests.
Admin QA visibility
A0000362
Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes.
Growth rule: referral growth stays private, manual, permissioned and human-reviewed. This pack does not add rewards, auto-send outreach, public testimonials or marketplace mechanics.
Customer Share Link Copy Polish
privacy-safe customer sharing copy with no rewards, discounts, auto-send outreach or pressure
Optional share link
Use this copy where a customer may want to privately help a neighbour, family member or friend.
No rewards or pressure
Keep referral language trust-based, not promotional.
Plain context
Avoid claims of guaranteed outcomes or provider rankings.
Ask support first
Keep share guidance manual and same-thread.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Referral Source Notes for Admins
private admin notes for referral context without customer-visible scoring, rewards or ranking
Who mentioned us?
This is context only, not a commission or reward trigger.
Relationship context
Avoid sensitive or unnecessary personal details.
Confidence signals
Use this to improve human support quality, not to rank referrers.
Manual follow-up
Do not auto-send outreach to the source.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Real Outcome Story Approval Workflow
manual approval workflow for real customer outcome stories with consent, privacy and no automatic publishing
Consent first
No story should be public by default.
Privacy check
Keep the story safe for vulnerable customers.
Outcome proof
Avoid fake testimonials and exaggerated claims.
Approval gate
No automatic story publishing or public complaint walls.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Post-Service Customer Care Checklist
manual post-service care checklist for safe closeout, repeat help and support reassurance without reminders or automation
Confirm the customer is okay
Use human judgement and keep the note in-thread.
Explain next safe step
Do not create automatic reminders.
Repeat help path
No rewards, discounts or urgency.
Manual follow-up note
No automatic escalation from the checklist.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Referral and Repeat Use Insights Summary
admin-only insight summary joining referral, repeat-use, share-copy, source-note, story-approval and post-service care readiness
Repeat-use confidence
Use A0000371 evidence.
Share safety
Use A0000372 evidence.
Referral source quality
Use A0000373 evidence.
Story readiness
Use A0000374 evidence.
Care follow-up
Use A0000376 evidence.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Admin Growth Readiness Dashboard
admin dashboard summarising low-pressure growth readiness across repeat use, sharing, referral notes, stories, post-service care and insights
Repeat-use readiness
A0000371
Share-copy readiness
A0000372
Referral source readiness
A0000373
Story approval readiness
A0000374
Post-service care readiness
A0000376
Insights readiness
A0000377
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Privacy-Safe Customer Story Library
A private, admin-reviewed library for real customer outcome stories. It helps operators store, redact and prepare stories without automatic publishing, fake testimonials or privacy leaks.
Story saved internally
A0000379
Consent checked manually
A0000379
Private details redacted
A0000379
Photos and device details reviewed
A0000379
Approved only by a real person
A0000379
Do not publish until safe
A0000379
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Support-to-Referral Operator Notes
Private operator notes that help support staff recognise safe referral moments without pressuring customers or auto-sending follow-up.
Customer sounded reassured
A0000380
Support issue resolved clearly
A0000380
No open complaint or urgent concern
A0000380
Referral mention stayed optional
A0000380
Operator can record context manually
A0000380
No reward or incentive language
A0000380
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Pilot Referral Handover Pack
A manual handover pack for pilot operators so referral, repeat-use, support, story and local-trust workflows are clear before the next pilot stage.
What to say
A0000381
What not to say
A0000381
Where to record notes
A0000381
When to avoid referral prompts
A0000381
How to escalate manually
A0000381
How to protect consent and privacy
A0000381
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Customer Return Visit Confidence Page
A simple customer-facing confidence page reminding customers they can come back for future help without pressure, rewards, automation or sales push.
Need help again?
A0000382
You can come back when something else breaks
A0000382
Support can help you decide the next step
A0000382
No pressure to book
A0000382
A real person reviews each request
A0000382
Your previous context can help us understand the next issue
A0000382
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Local Proof and Trust Admin Review
An admin-only review surface for local proof and trust copy, making sure claims are real, plain-English, privacy-safe and not exaggerated.
Local claim checked
A0000383
Customer story source checked
A0000383
Suburb wording reviewed
A0000383
Proof is not fake or inflated
A0000383
No provider ranking language
A0000383
No public complaint-wall behaviour
A0000383
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Safe Sharing Readiness QA Pack
A consolidated QA pack for safe sharing, referral, local proof, support-to-referral notes, story privacy and return-visit confidence.
Sharing is optional
A0000384
No rewards or discounts
A0000384
No auto-send outreach
A0000384
Stories are consent-reviewed
A0000384
Referral context is private
A0000384
Support issues are not turned into pressure
A0000384
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Growth Pilot Operator Dashboard Polish
Final operator dashboard polish for the growth pilot, bringing story library, referral notes, handover, safe sharing, return visits and local trust review into one manual-control view.
Story library visibility
A0000385
Support-to-referral notes visibility
A0000385
Pilot handover pack visibility
A0000385
Return visit confidence visibility
A0000385
Local proof review visibility
A0000385
Safe sharing QA visibility
A0000385
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
A0000386 Admin Right-Side Menu Polish
Shared admin pages now use a WordPress-style right-side menu instead of a crowded top navigation strip. This is visual/navigation polish only and preserves manual-control workflows.
A0000387-A0000392 dashboard structure QA
Section landing pages, daily operator view, priority follow-up view, mobile navigation polish, quick jump and help text QA are available from the right-side menu.
Section QA Daily QA Priority QA Mobile QA Quick Jump QA Help QA