Successful-job referral moment
A0000366
Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach.
Local Trust and Safety Page Expansion
Enhances public trust messaging for local recommendations: human review, device privacy, provider checks, support escalation, permissioned real stories and safe referral confidence. This is a copy and QA layer only.
Status
NEEDS REPAIR
Checks
8 passed / 27 warnings / 20 failures
Local sections
6 trust sections, 8 guardrails.
Helpful note
Customer Follow-Up Flow
Adds manual after-service follow-up prompts for check-ins, repeat help, safe referrals and future story candidates. It strengthens referral growth without automatic outreach or marketplace mechanics.
Status
NEEDS REPAIR
Checks
25 passed / 0 warnings / 19 failures
Growth posture
Manual, private, repeat-use and referral-friendly.
Helpful note
Referral Moment After Successful Job
Adds a private, non-pushy referral prompt after helpful customer moments. It encourages word-of-mouth without rewards automation, public reviews, auto-send outreach, rankings or marketplace mechanics.
Status
NEEDS REPAIR
Checks
22 passed / 12 warnings / 6 failures
Customer posture
Optional, private, trust-led and human-reviewed.
Helpful note
Pilot Feedback Insights Summary
Turns private pilot feedback, customer confusion, support confidence notes, provider readiness signals and route friction into a manual admin insight view. Nothing is published, escalated or sent automatically.
Status
NEEDS REPAIR
Checks
21 passed / 7 warnings / 7 failures
Helpful note
Service Area and Local Confidence Polish
Checks whether customer-facing local coverage copy is clear, human-reviewed and connected to admin QA without implying automatic dispatch or guaranteed availability.
Status
NEEDS REPAIR
Checks
13 passed / 12 warnings / 6 failures
Helpful note
Admin QA Index Consolidation
A single admin starting point for existing pilot QA pages, support checks, route confidence, provider readiness, trust/safety and handover notes. It consolidates links and visibility only; it does not automate operations.
Status
NEEDS REPAIR
Checks
11 passed / 25 warnings / 7 failures
Customer request review microcopy upgrade
Plain-English customer request wording for what to include, what not to include, how human review works, and how to add details later. It improves confidence without changing booking, dispatch, quote, provider or escalation mechanics.
Status
NEEDS REPAIR
Checks
15 passed / 13 warnings / 5 failures
Copy sections
5 customer-facing guidance sections and 6 guardrails.
Public trust and safety page polish
A customer-facing trust layer for human review, safe detail handling, permissioned proof, support clarity and manual resolution paths. It improves public confidence without adding ratings, rankings, quote comparison, public complaint walls, auto-booking or auto-dispatch.
Status
NEEDS REPAIR
Checks
11 passed / 0 warnings / 18 failures
Public sections
5 trust and safety sections, 6 guardrails.
Pilot handover and operator notes pack
A private admin handover layer for launch position, daily operator rhythm, customer support memory, provider follow-up, known issues and end-of-day closeout. It helps humans keep operational context without automating escalation, assignment, outreach or publishing.
Status
NEEDS REPAIR
Checks
17 passed / 0 warnings / 13 failures
Handover sections
6 manual sections and 5 reusable note templates.
Provider onboarding completion polish
Provider-facing completion guidance across profile, services, verification, availability, proof and support paths. This is manual readiness support, not ranking, bidding, auto-booking or automatic assignment.
NEEDS REPAIR
Total checks
29
Passed
11
Warnings
0
Failures
18
Provider onboarding completion polish
Provider-facing completion guidance across profile, services, verification, availability, proof and support paths. This is manual readiness support, not ranking, bidding, auto-booking or automatic assignment.
NEEDS REPAIR
Total checks
29
Passed
11
Warnings
0
Failures
18
Customer support confidence copy pass
Plain-English support reassurance across support, Quick Help, customer journey and next-step pages. All actions remain human-reviewed and manually handled.
NEEDS REPAIR
Total checks
28
Passed
10
Warnings
5
Failures
13
Admin Launch Day Command Centre
One operator-facing launch-day view for readiness, support, route confidence, provider checks and known issue handling. It summarises existing manual tools without creating automation.
Status
NEEDS REPAIR
Checks
0 passed / 28 warnings / 2 failures
Customer service page commercial polish
Customer-facing service, Quick Help, support, journey and next-step confidence copy for the controlled pilot.
Status
NEEDS REPAIR
Checks
10 passed / 22 warnings / 3 failures
Pilot launch notes and known issues register
Admin-only register for pilot limitations, decisions, workarounds and known issues. This is manual operational memory, not public complaints, ratings or automated escalation.
Status
NEEDS REPAIR
Checks
22 passed / 11 warnings / 3 failures
Seed note types
5 starter note patterns for customer, support, route, provider and admin issues.
Provider profile commercial confidence polish
Provider-facing and customer-adjacent profile confidence wording for intro, services, verification, permissioned proof and support paths without scoring or ranking.
Status
NEEDS REPAIR
Checks
10 passed / 13 warnings / 3 failures
Customer what happens next timeline polish
Customer-facing timeline guidance across booking success, My Service Hub, job support, support centre, customer journey and next-best-action pages.
StatusNEEDS REPAIR
Checks
5 passed / 6 warnings / 8 failures
Support triage response templates
Manual copy-ready response templates for pilot feedback, confused customers, missing details, support escalations, route issues and known workarounds. Nothing is sent automatically.
NEEDS REPAIR
28
Total checks
Total checks
14
Passed
Passed
5
Warnings
Warnings
9
Failures
Failures
Open response templatesOpen manual review queueOpen support admin
Post-launch route health monitor
Status: NEEDS REPAIR. Checks: 40, warnings: 8, failures: 27.
Manual confidence check: this highlights missing files and weak route signals after launch. It does not monitor users, auto-send messages, assign providers or publish public scores.
Pilot user onboarding checklist
Status: NEEDS REPAIR. Checks: 38, warnings: 16, failures: 2.
Role checklists stay private/manual and are not public ratings, scorecards or automated eligibility decisions.
Private feedback and issue intake
Status: NEEDS REPAIR. Checks: 23, warnings: 7, failures: 9.
Admin manual review queue
Status: NEEDS REPAIR. Checks: 23, warnings: 14, failures: 2.
Manual only: this is a clarity layer for human review. It does not publish reviews, rank providers, auto-escalate, auto-dispatch or assign work automatically.
Launch summary
Launch status: NEEDS REPAIR
Total checks27
Passed10
Warnings5
Failures12
Use this page as the final admin review before inviting pilot users. Warnings mean review manually before launch; failures mean repair first.
Pilot launch gates
| Area | Status | Gate | Files | Signals |
|---|---|---|---|---|
| customer | FAIL | Customer journey can start safely | 0/3 | Manual review needed |
| forms | FAIL | Quick Help request is reviewed before submit | 0/3 | Manual review needed |
| support | FAIL | Support and escalation are clear | 0/3 | Manual review needed |
| receipts | FAIL | Receipt and next-step confidence exists | 0/2 | Manual review needed |
| trust | FAIL | Trust and proof remain permissioned | 0/2 | Manual review needed |
| provider | FAIL | Provider readiness is a checklist, not a ranking | 0/4 | Manual review needed |
| roles | FAIL | Role journeys are clear before pilot | 0/5 | Manual review needed |
| admin | FAIL | Admin readiness views are connected | 0/3 | Manual review needed |
Detailed checks
| Area | Status | Check | File | Detail |
|---|---|---|---|---|
| A0000346 | FAIL | Real pilot launch QA pack helper exists | source/thefixersapp/includes/pilot_launch_qa_pack_helper.php | Missing real helper. |
| A0000346 | WARN | Old-root helper wrapper exists | source/includes/pilot_launch_qa_pack_helper.php | Wrapper missing. |
| A0000346 | FAIL | Admin pilot launch QA page exists | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Missing admin QA page. |
| A0000346 | WARN | Old-root admin pilot launch QA wrapper exists | source/admin/pilot-launch-qa-pack/index.php | Old-root route wrapper missing. |
| pilot gate | FAIL | Customer journey can start safely | source/thefixersapp/dashboard/start.php, source/thefixersapp/quick-help/index.php, source/thefixersapp/customer-journey/index.php | Missing files: source/thefixersapp/dashboard/start.php, source/thefixersapp/quick-help/index.php, source/thefixersapp/customer-journey/index.php |
| pilot gate | FAIL | Quick Help request is reviewed before submit | source/thefixersapp/services/quick-help/book-repair.php, source/thefixersapp/includes/customer_help_request_review_helper.php, source/thefixersapp/includes/customer_forms_reduce_friction_helper.php | Missing files: source/thefixersapp/services/quick-help/book-repair.php, source/thefixersapp/includes/customer_help_request_review_helper.php, source/thefixersapp/includes/customer_forms_reduce_friction_helper.php |
| pilot gate | FAIL | Support and escalation are clear | source/thefixersapp/support/index.php, source/thefixersapp/services/quick-help/job-support.php, source/thefixersapp/includes/customer_support_escalation_clarity_helper.php | Missing files: source/thefixersapp/support/index.php, source/thefixersapp/services/quick-help/job-support.php, source/thefixersapp/includes/customer_support_escalation_clarity_helper.php |
| pilot gate | FAIL | Receipt and next-step confidence exists | source/thefixersapp/services/quick-help/booking-success.php, source/thefixersapp/includes/customer_confirmation_receipts_helper.php | Missing files: source/thefixersapp/services/quick-help/booking-success.php, source/thefixersapp/includes/customer_confirmation_receipts_helper.php |
| pilot gate | FAIL | Trust and proof remain permissioned | source/thefixersapp/customer/trust-share/index.php, source/thefixersapp/includes/customer_trust_proof_ux_helper.php | Missing files: source/thefixersapp/customer/trust-share/index.php, source/thefixersapp/includes/customer_trust_proof_ux_helper.php |
| pilot gate | FAIL | Provider readiness is a checklist, not a ranking | source/thefixersapp/provider-entry/index.php, source/thefixersapp/provider-entry/services.php, source/thefixersapp/provider-entry/verification.php, source/thefixersapp/includes/provider_readiness_checklist_helper.php | Missing files: source/thefixersapp/provider-entry/index.php, source/thefixersapp/provider-entry/services.php, source/thefixersapp/provider-entry/verification.php, source/thefixersapp/includes/provider_readiness_checklist_helper.php |
| pilot gate | FAIL | Role journeys are clear before pilot | source/thefixersapp/customer-segments/students/start.php, source/thefixersapp/campus-help/index.php, source/thefixersapp/ambassador-network/onboarding.php, source/thefixersapp/referrals/share.php, source/thefixersapp/includes/role_journey_consistency_helper.php | Missing files: source/thefixersapp/customer-segments/students/start.php, source/thefixersapp/campus-help/index.php, source/thefixersapp/ambassador-network/onboarding.php, source/thefixersapp/referrals/share.php, source/thefixersapp/includes/role_journey_consistency_helper.php |
| pilot gate | FAIL | Admin readiness views are connected | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php, source/thefixersapp/admin/live-readiness-smoke-test-qa/index.php, source/thefixersapp/admin/provider-readiness-checklist-qa/index.php | Missing files: source/thefixersapp/admin/live-readiness-dashboard-summary/index.php, source/thefixersapp/admin/live-readiness-smoke-test-qa/index.php, source/thefixersapp/admin/provider-readiness-checklist-qa/index.php |
| carry-forward | FAIL | Live readiness smoke test can run | source/thefixersapp/includes/live_readiness_smoke_test_helper.php | Smoke test helper could not be loaded. |
| carry-forward | FAIL | Admin live readiness dashboard can run | source/thefixersapp/includes/admin_live_readiness_dashboard_helper.php | Dashboard helper could not be loaded. |
| admin nav | WARN | Admin dashboard links Pilot Launch QA Pack | source/thefixersapp/admin/index.php | Navigation entry missing. |
| sql | WARN | Current build SQL file exists | source/database/a0000354_pilot_launch_notes_known_issues_register.sql | Current SQL file is missing. |
| sql | WARN | Database folder only carries current build SQL | source/database | SQL files found: 0. |
| guardrail scan | PASS | No forbidden marketplace automation terms in book-repair.php | source/thefixersapp/services/quick-help/book-repair.php | No forbidden launch terms found. |
| guardrail scan | PASS | No forbidden marketplace automation terms in index.php | source/thefixersapp/customer/trust-share/index.php | No forbidden launch terms found. |
| guardrail scan | PASS | No forbidden marketplace automation terms in index.php | source/thefixersapp/provider-entry/index.php | No forbidden launch terms found. |
| guardrail scan | PASS | No forbidden marketplace automation terms in index.php | source/thefixersapp/admin/index.php | No forbidden launch terms found. |
| guardrail | PASS | Pilot launch QA only: this pack checks readiness and does not create new customer marketplace flows. | manual-only | Preserved. |
| guardrail | PASS | No payments, payouts, auto-booking, automatic dispatch or automatic provider assignment. | manual-only | Preserved. |
| guardrail | PASS | No auto-send outreach, rewards automation, automatic ambassador approval or automatic proof publishing. | manual-only | Preserved. |
| guardrail | PASS | No bidding, auctions, provider ranking, public quote comparison or lowest-price competition. | manual-only | Preserved. |
| guardrail | PASS | No fake testimonials, no public proof without permission and no customer-visible provider score. | manual-only | Preserved. |
| guardrail | PASS | Support, escalation, provider readiness and pilot release decisions remain manual-review controlled. | manual-only | Preserved. |
Launch guardrails
- Pilot launch QA only: this pack checks readiness and does not create new customer marketplace flows.
- No payments, payouts, auto-booking, automatic dispatch or automatic provider assignment.
- No auto-send outreach, rewards automation, automatic ambassador approval or automatic proof publishing.
- No bidding, auctions, provider ranking, public quote comparison or lowest-price competition.
- No fake testimonials, no public proof without permission and no customer-visible provider score.
- Support, escalation, provider readiness and pilot release decisions remain manual-review controlled.
Helpful note
Manual Follow-Up Task List for Admins
Gives launch operators a single manual checklist for customer follow-up, provider readiness, support issues and handover notes without creating automated outreach or escalation.
Status
NEEDS REPAIR
Checks
13 passed / 6 warnings / 7 failures
Referral readiness QA pack
One admin checkpoint for the successful-job referral moment, manual follow-up, local trust/safety, support confidence and real-story readiness before referral growth is encouraged.
Customer follow-up flow
A0000367
Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign.
Before/after story templates
A0000368
Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing.
Local trust and safety confidence
A0000369
Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison.
Support confidence copy
A0000357
Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests.
Admin QA visibility
A0000362
Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes.
Growth rule: referral growth stays private, manual, permissioned and human-reviewed. This pack does not add rewards, auto-send outreach, public testimonials or marketplace mechanics.