A0000369
Checks the local trust, device privacy, provider-check, support escalation, permissioned story and safe recommendation layer before referral growth work continues.
Every pilot request is treated as a local support conversation first, with a real person checking the next step before customers are pointed anywhere.
Use this wording near service, support and referral pages so customers can recommend the platform without implying automatic booking or dispatch.
Customers should describe the problem without sharing passwords, verification codes, recovery keys, banking codes or private access details.
Privacy reminders should appear before forms, follow-up copy, public trust pages and story templates.
Provider readiness is reviewed privately by admins. We do not show public rankings, customer-visible scores, price races or lowest-price competitions.
Keep provider confidence copy factual and non-comparative. Do not create provider scoreboards.
If something feels unclear, sensitive or urgent, support can review the thread and guide the safest next step manually.
Escalation remains a human support workflow, not an automatic trigger from feedback or public notes.
Customers can recommend The Fixers because requests stay private, calm and human-reviewed — not because of pressure, rewards or public review mechanics.
Use this with referral moments and follow-up prompts. Keep it private and non-pushy.
Before/after stories should only use real outcomes, privacy-safe wording and permissioned admin approval before any future public use.
Connect story templates to support confidence, follow-up and feedback insights. Never invent proof.
| Area | Check | File | Status | Detail |
|---|---|---|---|---|
| file | Real local trust and safety expansion helper exists | source/thefixersapp/includes/local_trust_safety_page_expansion_helper.php | FAIL | Missing required local trust/safety target. |
| file | Wrapper helper exists | source/includes/local_trust_safety_page_expansion_helper.php | FAIL | Missing required local trust/safety target. |
| file | Admin QA page exists | source/thefixersapp/admin/local-trust-safety-expansion-qa/index.php | FAIL | Missing required local trust/safety target. |
| file | Admin QA wrapper exists | source/admin/local-trust-safety-expansion-qa/index.php | FAIL | Missing required local trust/safety target. |
| file | Public trust and safety page exists | source/thefixersapp/trust-and-safety/index.php | FAIL | Missing required local trust/safety target. |
| file | Public support centre exists | source/thefixersapp/support/index.php | FAIL | Missing required local trust/safety target. |
| file | Quick Help public entry exists | source/thefixersapp/quick-help/index.php | FAIL | Missing required local trust/safety target. |
| file | Quick Help job support exists | source/thefixersapp/services/quick-help/job-support.php | FAIL | Missing required local trust/safety target. |
| file | Customer journey guide exists | source/thefixersapp/customer-journey/index.php | FAIL | Missing required local trust/safety target. |
| file | Referral moment QA exists | source/thefixersapp/admin/referral-moment-success-qa/index.php | FAIL | Missing required local trust/safety target. |
| file | Customer follow-up QA exists | source/thefixersapp/admin/customer-follow-up-flow-qa/index.php | FAIL | Missing required local trust/safety target. |
| file | Before/after story templates exists | source/thefixersapp/admin/before-after-repair-story-templates/index.php | FAIL | Missing required local trust/safety target. |
| file | Pilot feedback insights exists | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | FAIL | Missing required local trust/safety target. |
| file | Admin QA index exists | source/thefixersapp/admin/admin-qa-index/index.php | FAIL | Missing required local trust/safety target. |
| file | Launch day command centre exists | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | FAIL | Missing required local trust/safety target. |
| file | Pilot launch QA pack exists | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | FAIL | Missing required local trust/safety target. |
| file | Live readiness dashboard summary exists | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | FAIL | Missing required local trust/safety target. |
| file | Known issues register exists | source/thefixersapp/admin/pilot-launch-known-issues/index.php | FAIL | Missing required local trust/safety target. |
| helper-copy | Helper mentions human review | source/thefixersapp/includes/local_trust_safety_page_expansion_helper.php | WARN | Checks the helper includes the local trust concept. |
| helper-copy | Helper mentions device privacy | source/thefixersapp/includes/local_trust_safety_page_expansion_helper.php | WARN | Checks the helper includes the local trust concept. |
| helper-copy | Helper mentions provider checks | source/thefixersapp/includes/local_trust_safety_page_expansion_helper.php | WARN | Checks the helper includes the local trust concept. |
| helper-copy | Helper mentions support escalation | source/thefixersapp/includes/local_trust_safety_page_expansion_helper.php | WARN | Checks the helper includes the local trust concept. |
| helper-copy | Helper mentions referral confidence | source/thefixersapp/includes/local_trust_safety_page_expansion_helper.php | WARN | Checks the helper includes the local trust concept. |
| helper-copy | Helper mentions permissioned real stories | source/thefixersapp/includes/local_trust_safety_page_expansion_helper.php | WARN | Checks the helper includes the local trust concept. |
| public-page | Public trust page includes yitm_ltspe_render_public_panel | source/thefixersapp/trust-and-safety/index.php | WARN | Checks local trust expansion is visible or referenced on the public trust page. |
| public-page | Public trust page includes Local trust | source/thefixersapp/trust-and-safety/index.php | WARN | Checks local trust expansion is visible or referenced on the public trust page. |
| public-page | Public trust page includes device privacy | source/thefixersapp/trust-and-safety/index.php | WARN | Checks local trust expansion is visible or referenced on the public trust page. |
| public-page | Public trust page includes provider checks | source/thefixersapp/trust-and-safety/index.php | WARN | Checks local trust expansion is visible or referenced on the public trust page. |
| public-page | Public trust page includes support escalation | source/thefixersapp/trust-and-safety/index.php | WARN | Checks local trust expansion is visible or referenced on the public trust page. |
| public-page | Public trust page includes recommend | source/thefixersapp/trust-and-safety/index.php | WARN | Checks local trust expansion is visible or referenced on the public trust page. |
| public-connections | support/index.php loads local trust helper | source/thefixersapp/support/index.php | WARN | Customer-visible pages should be able to render local trust copy. |
| public-connections | support/index.php renders local trust panel | source/thefixersapp/support/index.php | WARN | Customer-visible pages should show the local trust/referral confidence panel. |
| public-connections | quick-help/index.php loads local trust helper | source/thefixersapp/quick-help/index.php | WARN | Customer-visible pages should be able to render local trust copy. |
| public-connections | quick-help/index.php renders local trust panel | source/thefixersapp/quick-help/index.php | WARN | Customer-visible pages should show the local trust/referral confidence panel. |
| public-connections | quick-help/job-support.php loads local trust helper | source/thefixersapp/services/quick-help/job-support.php | WARN | Customer-visible pages should be able to render local trust copy. |
| public-connections | quick-help/job-support.php renders local trust panel | source/thefixersapp/services/quick-help/job-support.php | WARN | Customer-visible pages should show the local trust/referral confidence panel. |
| public-connections | customer-journey/index.php loads local trust helper | source/thefixersapp/customer-journey/index.php | WARN | Customer-visible pages should be able to render local trust copy. |
| public-connections | customer-journey/index.php renders local trust panel | source/thefixersapp/customer-journey/index.php | WARN | Customer-visible pages should show the local trust/referral confidence panel. |
| admin-connections | admin-qa-index includes A0000369 summary | source/thefixersapp/admin/admin-qa-index/index.php | WARN | Admin readiness pages should surface local trust/referral readiness. |
| admin-connections | admin-launch-day-command-centre includes A0000369 summary | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | WARN | Admin readiness pages should surface local trust/referral readiness. |
| admin-connections | pilot-launch-qa-pack includes A0000369 summary | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | WARN | Admin readiness pages should surface local trust/referral readiness. |
| admin-connections | live-readiness-dashboard-summary includes A0000369 summary | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | WARN | Admin readiness pages should surface local trust/referral readiness. |
| admin-connections | pilot-launch-known-issues includes A0000369 summary | source/thefixersapp/admin/pilot-launch-known-issues/index.php | WARN | Admin readiness pages should surface local trust/referral readiness. |
| admin-connections | pilot-feedback-insights-summary includes A0000369 summary | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | WARN | Admin readiness pages should surface local trust/referral readiness. |
| navigation | Admin dashboard link added | source/thefixersapp/admin/index.php | WARN | Admin dashboard should link to the A0000369 QA page. |
| guardrails | No fake testimonials, automatic story publishing or automatic proof publishing. | helper guardrails | PASS | Manual-only local trust/referral guardrail is documented. |
| guardrails | No public complaint walls, public issue registers or automatic known-issue publishing. | helper guardrails | PASS | Manual-only local trust/referral guardrail is documented. |
| guardrails | No provider rankings, customer-visible provider scores, ratings or quote comparison. | helper guardrails | PASS | Manual-only local trust/referral guardrail is documented. |
| guardrails | No bidding, auctions, lowest-price competition or marketplace price-race behaviour. | helper guardrails | PASS | Manual-only local trust/referral guardrail is documented. |
| guardrails | No auto-booking, auto-dispatch, automatic provider assignment or auto-send outreach. | helper guardrails | PASS | Manual-only local trust/referral guardrail is documented. |
| guardrails | No referral rewards, discount automation or pressure-based referral prompts. | helper guardrails | PASS | Manual-only local trust/referral guardrail is documented. |
| guardrails | No automatic escalation from feedback, support notes, story candidates or known issues. | helper guardrails | PASS | Manual-only local trust/referral guardrail is documented. |
| guardrails | Local trust copy must stay plain-English, calm, privacy-aware and human-reviewed. | helper guardrails | PASS | Manual-only local trust/referral guardrail is documented. |
| sql | Current build SQL exists | source/database/a0000369_local_trust_safety_page_expansion.sql | FAIL | Missing current build SQL file. |
| sql | Only current SQL file packaged | source/database | FAIL | SQL files found: |
One admin checkpoint for the successful-job referral moment, manual follow-up, local trust/safety, support confidence and real-story readiness before referral growth is encouraged.
A0000366
Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach.
A0000367
Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign.
A0000368
Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing.
A0000369
Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison.
A0000357
Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests.
A0000362
Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes.
manual approval workflow for real customer outcome stories with consent, privacy and no automatic publishing
No story should be public by default.
Keep the story safe for vulnerable customers.
Avoid fake testimonials and exaggerated claims.
No automatic story publishing or public complaint walls.