Requests, support notes and pilot issues are reviewed by a real person before any next step is suggested.
No automatic dispatch, provider assignment or customer-visible scoring.
QA summary
StatusNEEDS REPAIR
Total checks29
Passed11
Warnings0
Failures18
Public trust sections
We ask for useful details without asking customers to share passwords, banking codes, recovery codes or private access details.
Support copy includes privacy reminders and safer follow-up wording.
Customers can see what happens next, how support works and where to check an existing request.
Connected to the customer journey, timeline and support confidence layers.
Trust messages should explain the service clearly without fake testimonials, pressure tactics or public complaint walls.
Proof and known issue publishing stay manual and permissioned.
If something is unclear, the safest path is a human support review rather than a hidden automated decision.
Known issues, launch notes and handover notes remain admin-only.
Guardrails
- No fake testimonials, automatic proof publishing or automatic known-issue publishing.
- No public complaint walls, public issue registers or customer-visible provider scores.
- No rankings, ratings, bidding, auctions, quote comparison or lowest-price competition.
- No payments, payouts, auto-booking, automatic dispatch or automatic provider assignment.
- No auto-send outreach and no automatic escalation from feedback, support notes or known issues.
- Public trust copy must be calm, plain-English, permissioned and human-reviewed.
Manual only: This page does not publish complaints, auto-escalate issues, create rankings, display scores, compare quotes or trigger automatic booking/dispatch.
Detailed checks
| Area | Check | File | Status | Detail |
|---|---|---|---|---|
| file | Real helper exists | source/thefixersapp/includes/public_trust_safety_page_polish_helper.php | FAIL | Missing real helper. |
| file | Old-root helper wrapper exists | source/includes/public_trust_safety_page_polish_helper.php | FAIL | Missing helper wrapper. |
| file | Public trust and safety page exists | source/thefixersapp/trust-and-safety/index.php | FAIL | Missing public page. |
| file | Old-root public page wrapper exists | source/trust-and-safety/index.php | FAIL | Missing public wrapper. |
| file | Admin QA page exists | source/thefixersapp/admin/public-trust-safety-polish-qa/index.php | FAIL | Missing QA page. |
| file | Old-root admin QA wrapper exists | source/admin/public-trust-safety-polish-qa/index.php | FAIL | Missing QA wrapper. |
| public section | Section present: Human-reviewed help | public trust sections | PASS | Public trust copy is complete. |
| public section | Section present: Safe detail handling | public trust sections | PASS | Public trust copy is complete. |
| public section | Section present: Clear next steps | public trust sections | PASS | Public trust copy is complete. |
| public section | Section present: Permissioned proof only | public trust sections | PASS | Public trust copy is complete. |
| public section | Section present: Manual resolution paths | public trust sections | PASS | Public trust copy is complete. |
| target page | Public trust and safety page connected | source/thefixersapp/trust-and-safety/index.php | FAIL | Target page missing. |
| target page | Public support centre connected | source/thefixersapp/support/index.php | FAIL | Target page missing. |
| target page | Quick Help public entry connected | source/thefixersapp/quick-help/index.php | FAIL | Target page missing. |
| target page | Quick Help job support connected | source/thefixersapp/services/quick-help/job-support.php | FAIL | Target page missing. |
| target page | Customer journey guide connected | source/thefixersapp/customer-journey/index.php | FAIL | Target page missing. |
| target page | Live readiness dashboard summary connected | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | FAIL | Target page missing. |
| target page | Pilot launch QA pack connected | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | FAIL | Target page missing. |
| target page | Known issues register connected | source/thefixersapp/admin/pilot-launch-known-issues/index.php | FAIL | Target page missing. |
| target page | Launch day command centre connected | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | FAIL | Target page missing. |
| target page | Pilot handover operator notes connected | source/thefixersapp/admin/pilot-handover-operator-notes/index.php | FAIL | Target page missing. |
| guardrail | No fake testimonials, automatic proof publishing or automatic known-issue publishing. | manual-only | PASS | Preserved. |
| guardrail | No public complaint walls, public issue registers or customer-visible provider scores. | manual-only | PASS | Preserved. |
| guardrail | No rankings, ratings, bidding, auctions, quote comparison or lowest-price competition. | manual-only | PASS | Preserved. |
| guardrail | No payments, payouts, auto-booking, automatic dispatch or automatic provider assignment. | manual-only | PASS | Preserved. |
| guardrail | No auto-send outreach and no automatic escalation from feedback, support notes or known issues. | manual-only | PASS | Preserved. |
| guardrail | Public trust copy must be calm, plain-English, permissioned and human-reviewed. | manual-only | PASS | Preserved. |
| sql | Current build SQL file exists | source/database/a0000360_public_trust_safety_page_polish.sql | FAIL | No current build SQL file found. |
| sql | Database folder only carries current build SQL | source/database | FAIL | SQL files found: 0. |