Pilot handover and operator notes pack
A private admin handover layer for launch position, daily operator rhythm, customer support memory, provider follow-up, known issues and end-of-day closeout. It helps humans keep operational context without automating escalation, assignment, outreach or publishing.
Status
NEEDS REPAIR
Checks
17 passed / 0 warnings / 13 failures
Handover sections
6 manual sections and 5 reusable note templates.
Pilot launch notes and known issues register
Admin-only register for pilot limitations, decisions, workarounds and known issues. This is manual operational memory, not public complaints, ratings or automated escalation.
Status
NEEDS REPAIR
Checks
22 passed / 11 warnings / 3 failures
Seed note types
5 starter note patterns for customer, support, route, provider and admin issues.
Provider profile commercial confidence polish
Provider-facing and customer-adjacent profile confidence wording for intro, services, verification, permissioned proof and support paths without scoring or ranking.
Status
NEEDS REPAIR
Checks
10 passed / 13 warnings / 3 failures
Customer what happens next timeline polish
Customer-facing timeline guidance across booking success, My Service Hub, job support, support centre, customer journey and next-best-action pages.
StatusNEEDS REPAIR
Checks
5 passed / 6 warnings / 8 failures
Support triage response templates
Manual copy-ready response templates for pilot feedback, confused customers, missing details, support escalations, route issues and known workarounds. Nothing is sent automatically.
NEEDS REPAIR
28
Total checks
Total checks
14
Passed
Passed
5
Warnings
Warnings
9
Failures
Failures
Open response templatesOpen manual review queueOpen support admin
Post-launch route health monitor
Status: NEEDS REPAIR. Checks: 40, warnings: 8, failures: 27.
Manual confidence check: this highlights missing files and weak route signals after launch. It does not monitor users, auto-send messages, assign providers or publish public scores.
Admin manual review queue
Status: NEEDS REPAIR. Checks: 23, warnings: 14, failures: 2.
Manual only: this is a clarity layer for human review. It does not publish reviews, rank providers, auto-escalate, auto-dispatch or assign work automatically.
Route health summary
Route health status: NEEDS REPAIR
Total checks40
Passed5
Warnings8
Failures27
Healthy means the route exists and shows several safety/readiness signals. Watch/review means the page is present but should be checked manually before or during pilot operations.
Public start and help
| Route | Status | Area | Signals |
|---|---|---|---|
| Customer start /dashboard/start.php source/thefixersapp/dashboard/start.php | MISSING | customer | |
| Next best action /dashboard/next-best-action.php source/thefixersapp/dashboard/next-best-action.php | MISSING | customer | |
| Public Quick Help /quick-help/ source/thefixersapp/quick-help/index.php | MISSING | public | |
| Support centre /support/ source/thefixersapp/support/index.php | MISSING | support | |
| Customer journey /customer-journey/ source/thefixersapp/customer-journey/index.php | MISSING | customer |
Quick Help pilot flow
| Route | Status | Area | Signals |
|---|---|---|---|
| Book repair/help /services/quick-help/book-repair.php source/thefixersapp/services/quick-help/book-repair.php | MISSING | form | |
| Booking success receipt /services/quick-help/booking-success.php source/thefixersapp/services/quick-help/booking-success.php | MISSING | receipt | |
| My job tracker /services/quick-help/my-job.php source/thefixersapp/services/quick-help/my-job.php | MISSING | customer | |
| Job support thread /services/quick-help/job-support.php source/thefixersapp/services/quick-help/job-support.php | MISSING | support | |
| Notifications lookup /services/quick-help/notifications.php source/thefixersapp/services/quick-help/notifications.php | MISSING | support |
Role onboarding surfaces
| Route | Status | Area | Signals |
|---|---|---|---|
| Provider entry /provider-entry/ source/thefixersapp/provider-entry/index.php | MISSING | provider | |
| Provider next step /provider-entry/next-step.php source/thefixersapp/provider-entry/next-step.php | MISSING | provider | |
| Provider services /provider-entry/services.php source/thefixersapp/provider-entry/services.php | MISSING | provider | |
| Provider verification /provider-entry/verification.php source/thefixersapp/provider-entry/verification.php | MISSING | provider | |
| Student start /customer-segments/students/start.php source/thefixersapp/customer-segments/students/start.php | MISSING | student | |
| Campus help /campus-help/ source/thefixersapp/campus-help/index.php | MISSING | student | |
| Ambassador onboarding /ambassador-network/onboarding.php source/thefixersapp/ambassador-network/onboarding.php | MISSING | ambassador | |
| Referral share /referrals/share.php source/thefixersapp/referrals/share.php | MISSING | referral |
Admin readiness and QA
| Route | Status | Area | Signals |
|---|---|---|---|
| Live readiness smoke test /admin/live-readiness-smoke-test-qa/ source/thefixersapp/admin/live-readiness-smoke-test-qa/index.php | MISSING | admin qa | |
| Live readiness dashboard /admin/live-readiness-dashboard-summary/ source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | MISSING | admin qa | |
| Pilot launch QA pack /admin/pilot-launch-qa-pack/ source/thefixersapp/admin/pilot-launch-qa-pack/index.php | MISSING | admin qa | |
| Pilot feedback QA /admin/pilot-feedback-capture-qa/ source/thefixersapp/admin/pilot-feedback-capture-qa/index.php | MISSING | admin qa | |
| Manual review queue QA /admin/admin-manual-review-queue-qa/ source/thefixersapp/admin/admin-manual-review-queue-qa/index.php | MISSING | admin qa | |
| Pilot onboarding checklist QA /admin/pilot-user-onboarding-checklist-qa/ source/thefixersapp/admin/pilot-user-onboarding-checklist-qa/index.php | MISSING | admin qa | |
| Post-launch route health monitor /admin/post-launch-route-health-monitor/ source/thefixersapp/admin/post-launch-route-health-monitor/index.php | MISSING | admin qa |
Detailed checks
| Area | Status | Check | File | Detail |
|---|---|---|---|---|
| A0000350 | FAIL | Real post-launch route health helper exists | source/thefixersapp/includes/post_launch_route_health_monitor_helper.php | Missing real helper. |
| A0000350 | WARN | Old-root helper wrapper exists | source/includes/post_launch_route_health_monitor_helper.php | Wrapper missing. |
| A0000350 | FAIL | Admin route health monitor page exists | source/thefixersapp/admin/post-launch-route-health-monitor/index.php | Missing admin QA page. |
| A0000350 | WARN | Old-root admin route health wrapper exists | source/admin/post-launch-route-health-monitor/index.php | Wrapper missing. |
| route health | FAIL | Customer start | source/thefixersapp/dashboard/start.php | Route file is missing. |
| route health | FAIL | Next best action | source/thefixersapp/dashboard/next-best-action.php | Route file is missing. |
| route health | FAIL | Public Quick Help | source/thefixersapp/quick-help/index.php | Route file is missing. |
| route health | FAIL | Support centre | source/thefixersapp/support/index.php | Route file is missing. |
| route health | FAIL | Customer journey | source/thefixersapp/customer-journey/index.php | Route file is missing. |
| route health | FAIL | Book repair/help | source/thefixersapp/services/quick-help/book-repair.php | Route file is missing. |
| route health | FAIL | Booking success receipt | source/thefixersapp/services/quick-help/booking-success.php | Route file is missing. |
| route health | FAIL | My job tracker | source/thefixersapp/services/quick-help/my-job.php | Route file is missing. |
| route health | FAIL | Job support thread | source/thefixersapp/services/quick-help/job-support.php | Route file is missing. |
| route health | FAIL | Notifications lookup | source/thefixersapp/services/quick-help/notifications.php | Route file is missing. |
| route health | FAIL | Provider entry | source/thefixersapp/provider-entry/index.php | Route file is missing. |
| route health | FAIL | Provider next step | source/thefixersapp/provider-entry/next-step.php | Route file is missing. |
| route health | FAIL | Provider services | source/thefixersapp/provider-entry/services.php | Route file is missing. |
| route health | FAIL | Provider verification | source/thefixersapp/provider-entry/verification.php | Route file is missing. |
| route health | FAIL | Student start | source/thefixersapp/customer-segments/students/start.php | Route file is missing. |
| route health | FAIL | Campus help | source/thefixersapp/campus-help/index.php | Route file is missing. |
| route health | FAIL | Ambassador onboarding | source/thefixersapp/ambassador-network/onboarding.php | Route file is missing. |
| route health | FAIL | Referral share | source/thefixersapp/referrals/share.php | Route file is missing. |
| route health | FAIL | Live readiness smoke test | source/thefixersapp/admin/live-readiness-smoke-test-qa/index.php | Route file is missing. |
| route health | FAIL | Live readiness dashboard | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Route file is missing. |
| route health | FAIL | Pilot launch QA pack | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Route file is missing. |
| route health | FAIL | Pilot feedback QA | source/thefixersapp/admin/pilot-feedback-capture-qa/index.php | Route file is missing. |
| route health | FAIL | Manual review queue QA | source/thefixersapp/admin/admin-manual-review-queue-qa/index.php | Route file is missing. |
| route health | FAIL | Pilot onboarding checklist QA | source/thefixersapp/admin/pilot-user-onboarding-checklist-qa/index.php | Route file is missing. |
| route health | FAIL | Post-launch route health monitor | source/thefixersapp/admin/post-launch-route-health-monitor/index.php | Route file is missing. |
| admin connection | WARN | Route health summary connected | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Optional admin page missing. |
| admin connection | WARN | Route health summary connected | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Optional admin page missing. |
| admin connection | WARN | Route health summary connected | source/thefixersapp/admin/admin-manual-review-queue-qa/index.php | Optional admin page missing. |
| admin connection | WARN | Route health summary connected | source/thefixersapp/admin/pilot-user-onboarding-checklist-qa/index.php | Optional admin page missing. |
| guardrail | PASS | Route health monitor is a manual admin confidence view, not an external uptime service. | manual-only | Preserved. |
| guardrail | PASS | No auto-dispatch, automatic provider assignment, auto-escalation or auto-send outreach. | manual-only | Preserved. |
| guardrail | PASS | No public provider ranking, scorecards, bidding, quote comparison or lowest-price competition. | manual-only | Preserved. |
| guardrail | PASS | No public reviews, fake testimonials or automatic proof publishing. | manual-only | Preserved. |
| guardrail | PASS | Missing config, database or optional helper files should show safe fallback guidance instead of blank HTTP 500 pages. | manual-only | Preserved. |
| sql | WARN | Current build SQL file exists | source/database/a0000354_pilot_launch_notes_known_issues_register.sql | Current SQL file is missing. |
| sql | WARN | Database folder only carries current build SQL | source/database | SQL files found: 0. |
Guardrails
- Route health monitor is a manual admin confidence view, not an external uptime service.
- No auto-dispatch, automatic provider assignment, auto-escalation or auto-send outreach.
- No public provider ranking, scorecards, bidding, quote comparison or lowest-price competition.
- No public reviews, fake testimonials or automatic proof publishing.
- Missing config, database or optional helper files should show safe fallback guidance instead of blank HTTP 500 pages.