Need help again?
Use this when a previous customer may need a calm path back to Quick Help without any sales pressure.
Repeat customer confidence prompts
Low-pressure copy that helps previous customers feel safe returning for future help while keeping follow-up manual, human-reviewed and free from rewards or automation.
We already know the kind of issue you had
Do not claim automatic history matching. Ask the customer to include a reference so a real person can review it.
You can come back when something else breaks
This is a reassurance prompt, not a reminder system or campaign trigger.
No pressure — every request is reviewed by a real person
Keep all repeat-use follow-up manual, human-reviewed and in-thread.
Support can help you decide the next step
Support guidance stays manual and same-thread; no automatic escalation or auto-send outreach.
Manual-only: this build does not send reminders, create incentives, book work, dispatch providers or escalate cases automatically.
Helpful note
Customer Follow-Up Flow
Adds manual after-service follow-up prompts for check-ins, repeat help, safe referrals and future story candidates. It strengthens referral growth without automatic outreach or marketplace mechanics.
Status
NEEDS REPAIR
Checks
25 passed / 0 warnings / 19 failures
Growth posture
Manual, private, repeat-use and referral-friendly.
Helpful note
Referral Moment After Successful Job
Adds a private, non-pushy referral prompt after helpful customer moments. It encourages word-of-mouth without rewards automation, public reviews, auto-send outreach, rankings or marketplace mechanics.
Status
NEEDS REPAIR
Checks
22 passed / 12 warnings / 6 failures
Customer posture
Optional, private, trust-led and human-reviewed.
Helpful note
Pilot Feedback Insights Summary
Turns private pilot feedback, customer confusion, support confidence notes, provider readiness signals and route friction into a manual admin insight view. Nothing is published, escalated or sent automatically.
Status
NEEDS REPAIR
Checks
21 passed / 7 warnings / 7 failures
Status
Status: NEEDS REPAIR
26Total checks
13Passed
6Warnings
7Failures
Use this as a human operator checklist. It deliberately avoids workflow automation and marketplace mechanics.
Manual follow-up tasks
Launch-day customer follow-up
Owner: Admin / support operator
- Review new Quick Help requests before promising next steps.
- Check whether the request has clear suburb, service context and contact details.
- Send a plain-English support reply when the next step is manual review.
- Record confusing customer wording in the known issues register.
Provider readiness follow-up
Owner: Admin / provider operator
- Check provider profile confidence notes before using a provider in pilot handling.
- Review incomplete onboarding, verification and service description gaps.
- Use manual contact only; do not auto-dispatch or auto-assign work.
- Escalate profile confidence gaps to an operator note, not to public scoring.
Support and known-issue follow-up
Owner: Admin / pilot operator
- Check support triage templates before responding to repeat questions.
- Review route health and live readiness summaries during launch-day checks.
- Keep known issues internal until an operator decides what should be communicated.
- Add workarounds, decisions and limitations manually for handover clarity.
End-of-day operator handover
Owner: Pilot lead
- Summarise customer requests awaiting follow-up.
- List provider readiness items still needing a human decision.
- Capture support issues that should be added to the next QA/passive polish build.
- Confirm no automated escalation or public issue publishing was triggered.
Manual-only guardrails
- Manual task list only; it does not send emails, messages, reminders or outreach automatically.
- No auto-booking, auto-dispatch, automatic provider assignment, auto-send outreach or automated escalation.
- No rankings, ratings, bidding, quote comparison, auctions or lowest-price competition.
- No public complaint wall, automatic known-issue publishing or automatic proof publishing.
- Operator notes remain internal until a human decides the next safe step.
Detailed QA checks
| Area | Status | Check | File | Detail |
|---|---|---|---|---|
| installation | FAIL | A0000364 file installed | source/thefixersapp/includes/manual_follow_up_task_list_helper.php | Required file is missing. |
| installation | FAIL | A0000364 file installed | source/includes/manual_follow_up_task_list_helper.php | Required file is missing. |
| installation | FAIL | A0000364 file installed | source/thefixersapp/admin/manual-follow-up-task-list/index.php | Required file is missing. |
| installation | FAIL | A0000364 file installed | source/admin/manual-follow-up-task-list/index.php | Required file is missing. |
| installation | FAIL | A0000364 file installed | source/database/a0000364_manual_follow_up_task_list_for_admins.sql | Required file is missing. |
| task coverage | PASS | Manual task group present | Launch-day customer follow-up | Owner: Admin / support operator; tasks: 4 |
| task coverage | PASS | Manual task group present | Provider readiness follow-up | Owner: Admin / provider operator; tasks: 4 |
| task coverage | PASS | Manual task group present | Support and known-issue follow-up | Owner: Admin / pilot operator; tasks: 4 |
| task coverage | PASS | Manual task group present | End-of-day operator handover | Owner: Pilot lead; tasks: 4 |
| connection | WARN | Target admin page available | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | Target page was not found. |
| connection | WARN | Target admin page available | source/thefixersapp/admin/pilot-handover-operator-notes/index.php | Target page was not found. |
| connection | WARN | Target admin page available | source/thefixersapp/admin/admin-qa-index/index.php | Target page was not found. |
| connection | WARN | Target admin page available | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Target page was not found. |
| connection | WARN | Target admin page available | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Target page was not found. |
| connection | WARN | Target admin page available | source/thefixersapp/admin/pilot-launch-known-issues/index.php | Target page was not found. |
| navigation | FAIL | Admin dashboard link added | source/thefixersapp/admin/index.php | Admin dashboard should expose the manual follow-up list. |
| database | FAIL | Only current build SQL is packaged | source/database | SQL package should contain only the A0000364 SQL file. |
| guardrail | PASS | Guardrail phrase appears only in prohibited context: auto-booking | A0000364 scanned files | Phrase is used as an explicit prohibition, not as an enabled feature. |
| guardrail | PASS | Guardrail phrase appears only in prohibited context: auto-dispatch | A0000364 scanned files | Phrase is used as an explicit prohibition, not as an enabled feature. |
| guardrail | PASS | Guardrail phrase appears only in prohibited context: automatic provider assignment | A0000364 scanned files | Phrase is used as an explicit prohibition, not as an enabled feature. |
| guardrail | PASS | Guardrail phrase appears only in prohibited context: auto-send outreach | A0000364 scanned files | Phrase is used as an explicit prohibition, not as an enabled feature. |
| guardrail | PASS | Guardrail phrase appears only in prohibited context: automated escalation | A0000364 scanned files | Phrase is used as an explicit prohibition, not as an enabled feature. |
| guardrail | PASS | Guardrail phrase appears only in prohibited context: provider ranking | A0000364 scanned files | Phrase is used as an explicit prohibition, not as an enabled feature. |
| guardrail | PASS | Guardrail phrase appears only in prohibited context: quote comparison | A0000364 scanned files | Phrase is used as an explicit prohibition, not as an enabled feature. |
| guardrail | PASS | Guardrail phrase appears only in prohibited context: bidding | A0000364 scanned files | Phrase is used as an explicit prohibition, not as an enabled feature. |
| guardrail | PASS | Guardrail phrase appears only in prohibited context: public complaint wall | A0000364 scanned files | Phrase is used as an explicit prohibition, not as an enabled feature. |
Referral readiness QA pack
One admin checkpoint for the successful-job referral moment, manual follow-up, local trust/safety, support confidence and real-story readiness before referral growth is encouraged.
Successful-job referral moment
A0000366
Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach.
Customer follow-up flow
A0000367
Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign.
Before/after story templates
A0000368
Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing.
Local trust and safety confidence
A0000369
Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison.
Support confidence copy
A0000357
Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests.
Admin QA visibility
A0000362
Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes.
Growth rule: referral growth stays private, manual, permissioned and human-reviewed. This pack does not add rewards, auto-send outreach, public testimonials or marketplace mechanics.
Customer Share Link Copy Polish
privacy-safe customer sharing copy with no rewards, discounts, auto-send outreach or pressure
Optional share link
Use this copy where a customer may want to privately help a neighbour, family member or friend.
No rewards or pressure
Keep referral language trust-based, not promotional.
Plain context
Avoid claims of guaranteed outcomes or provider rankings.
Ask support first
Keep share guidance manual and same-thread.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Referral Source Notes for Admins
private admin notes for referral context without customer-visible scoring, rewards or ranking
Who mentioned us?
This is context only, not a commission or reward trigger.
Relationship context
Avoid sensitive or unnecessary personal details.
Confidence signals
Use this to improve human support quality, not to rank referrers.
Manual follow-up
Do not auto-send outreach to the source.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Real Outcome Story Approval Workflow
manual approval workflow for real customer outcome stories with consent, privacy and no automatic publishing
Consent first
No story should be public by default.
Privacy check
Keep the story safe for vulnerable customers.
Outcome proof
Avoid fake testimonials and exaggerated claims.
Approval gate
No automatic story publishing or public complaint walls.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Post-Service Customer Care Checklist
manual post-service care checklist for safe closeout, repeat help and support reassurance without reminders or automation
Confirm the customer is okay
Use human judgement and keep the note in-thread.
Explain next safe step
Do not create automatic reminders.
Repeat help path
No rewards, discounts or urgency.
Manual follow-up note
No automatic escalation from the checklist.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.