What we help with
Computers, phones, internet, printers, business systems, setup, scam safety, device questions and follow-up support for existing jobs.
Signal: Customers can understand the service fit before they submit a request.
Pilot launch notes and known issues register
Admin-only register for pilot limitations, decisions, workarounds and known issues. This is manual operational memory, not public complaints, ratings or automated escalation.
Status
NEEDS REPAIR
Checks
22 passed / 11 warnings / 3 failures
Seed note types
5 starter note patterns for customer, support, route, provider and admin issues.
Readiness status
NEEDS REPAIR
35Total checks
10Passed
22Warnings
3Failures
Customer service confidence sections
Human-reviewed requests
A real team member reviews each request, checks the safest next step and follows up if details are missing.
Signal: The page reassures customers without implying auto-booking, auto-dispatch or automatic provider assignment.
What happens next
Customers are told their request is received, reviewed, prioritised for safety where needed and followed up through a clear support path.
Signal: Next-step language connects to the existing customer timeline, confirmation receipts and service hub.
Support stays connected
Support replies should stay in the same thread or support ticket so the customer does not have to repeat the same story.
Signal: Support triage and job-support pages reinforce threaded, safe, manual follow-up.
Safe detail handling
Customers are reminded not to send passwords, device PINs, MFA codes, banking codes or private access details through forms.
Signal: Trust copy is clear without fake urgency, public complaints, ratings, quote comparison or pressure tactics.
QA checks
| Area | Check | Status | File | Detail |
|---|---|---|---|---|
| helper | Canonical customer service polish helper installed | FAIL | source/thefixersapp/includes/customer_service_page_commercial_polish_helper.php | Canonical helper missing. |
| helper | Old-root helper wrapper installed | WARN | source/includes/customer_service_page_commercial_polish_helper.php | Wrapper missing. |
| admin qa | Customer service polish QA route installed | FAIL | source/thefixersapp/admin/customer-service-page-commercial-polish-qa/index.php | Admin QA page missing. |
| admin qa | Old-root admin QA wrapper installed | WARN | source/admin/customer-service-page-commercial-polish-qa/index.php | Legacy route wrapper missing. |
| service section | Service polish section present: What we help with | PASS | customer service polish sections | Section has label, customer wording and trust signal. |
| service section | Service polish section present: Human-reviewed requests | PASS | customer service polish sections | Section has label, customer wording and trust signal. |
| service section | Service polish section present: What happens next | PASS | customer service polish sections | Section has label, customer wording and trust signal. |
| service section | Service polish section present: Support stays connected | PASS | customer service polish sections | Section has label, customer wording and trust signal. |
| service section | Service polish section present: Safe detail handling | PASS | customer service polish sections | Section has label, customer wording and trust signal. |
| target page | Quick Help public entry connected to customer service polish | WARN | source/thefixersapp/services/quick-help/index.html | Optional target page is missing. |
| customer safety | Quick Help public entry includes safety or human-review language | WARN | source/thefixersapp/services/quick-help/index.html | Optional target page is missing. |
| target page | Quick Help booking success receipt connected to customer service polish | WARN | source/thefixersapp/services/quick-help/booking-success.php | Optional target page is missing. |
| customer safety | Quick Help booking success receipt includes safety or human-review language | WARN | source/thefixersapp/services/quick-help/booking-success.php | Optional target page is missing. |
| target page | Existing job support ticket connected to customer service polish | WARN | source/thefixersapp/services/quick-help/job-support.php | Optional target page is missing. |
| customer safety | Existing job support ticket includes safety or human-review language | WARN | source/thefixersapp/services/quick-help/job-support.php | Optional target page is missing. |
| target page | My Service Hub connected to customer service polish | WARN | source/thefixersapp/services/quick-help/my-job.php | Optional target page is missing. |
| customer safety | My Service Hub includes safety or human-review language | WARN | source/thefixersapp/services/quick-help/my-job.php | Optional target page is missing. |
| target page | Public support centre connected to customer service polish | WARN | source/thefixersapp/support/index.php | Optional target page is missing. |
| customer safety | Public support centre includes safety or human-review language | WARN | source/thefixersapp/support/index.php | Optional target page is missing. |
| target page | Customer journey guide connected to customer service polish | WARN | source/thefixersapp/customer-journey/index.php | Optional target page is missing. |
| customer safety | Customer journey guide includes safety or human-review language | WARN | source/thefixersapp/customer-journey/index.php | Optional target page is missing. |
| target page | Next best action dashboard connected to customer service polish | WARN | source/thefixersapp/dashboard/next-best-action.php | Optional target page is missing. |
| customer safety | Next best action dashboard includes safety or human-review language | WARN | source/thefixersapp/dashboard/next-best-action.php | Optional target page is missing. |
| admin nav | Admin dashboard links customer service polish QA | WARN | source/thefixersapp/admin/index.php | Navigation entry missing. |
| admin connection | Live Readiness Dashboard Summary includes service polish summary | WARN | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | Admin page missing. |
| admin connection | Pilot Launch Qa Pack includes service polish summary | WARN | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | Admin page missing. |
| admin connection | Pilot Launch Known Issues includes service polish summary | WARN | source/thefixersapp/admin/pilot-launch-known-issues/index.php | Admin page missing. |
| admin connection | Customer What Happens Next Timeline Qa includes service polish summary | WARN | source/thefixersapp/admin/customer-what-happens-next-timeline-qa/index.php | Admin page missing. |
| database | Current-only SQL file exists | FAIL | source/database/a0000355_customer_service_page_commercial_polish.sql | Current build SQL missing. |
| database | Database folder only carries current build SQL | WARN | source/database | SQL files found: 0. |
| guardrail | Commercial polish only: no payments, payouts, auto-booking, automatic dispatch or automatic provider assignment. | PASS | manual-only | Preserved. |
| guardrail | No bidding, auctions, public quote comparison, provider ranking, customer-visible provider scores or lowest-price competition. | PASS | manual-only | Preserved. |
| guardrail | No fake testimonials, automatic proof publishing, public complaint walls or automatic known-issue publishing. | PASS | manual-only | Preserved. |
| guardrail | No automatic escalation from feedback or support notes; all customer support actions remain manually reviewed. | PASS | manual-only | Preserved. |
| guardrail | Missing DB, config or optional helpers must show calm fallback wording rather than a fatal error or blank page. | PASS | manual-only | Preserved. |
Guardrails
- Commercial polish only: no payments, payouts, auto-booking, automatic dispatch or automatic provider assignment.
- No bidding, auctions, public quote comparison, provider ranking, customer-visible provider scores or lowest-price competition.
- No fake testimonials, automatic proof publishing, public complaint walls or automatic known-issue publishing.
- No automatic escalation from feedback or support notes; all customer support actions remain manually reviewed.
- Missing DB, config or optional helpers must show calm fallback wording rather than a fatal error or blank page.