Need help again?
Use this when a previous customer may need a calm path back to Quick Help without any sales pressure.
Repeat customer confidence prompts
Low-pressure copy that helps previous customers feel safe returning for future help while keeping follow-up manual, human-reviewed and free from rewards or automation.
We already know the kind of issue you had
Do not claim automatic history matching. Ask the customer to include a reference so a real person can review it.
You can come back when something else breaks
This is a reassurance prompt, not a reminder system or campaign trigger.
No pressure — every request is reviewed by a real person
Keep all repeat-use follow-up manual, human-reviewed and in-thread.
Support can help you decide the next step
Support guidance stays manual and same-thread; no automatic escalation or auto-send outreach.
Manual-only: this build does not send reminders, create incentives, book work, dispatch providers or escalate cases automatically.
QA summary
StatusNEEDS REPAIR
55Total checks
15Passed
22Warnings
18Failures
Growth rule: referral readiness means customers can comfortably recommend the service because it feels safe, local, human and clear — not because of rewards, pressure, automation or public proof mechanics.
Referral readiness lanes
A0000366
Successful-job referral moment
A private, calm prompt can appear after a good outcome: Know someone who needs help? You can share The Fixers with them — no pressure, and every request is reviewed by a real person.
Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach.
A0000367
Customer follow-up flow
Manual follow-up should check whether the customer is still okay, ask if anything else is needed, and only then offer a safe recommendation option.
Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign.
A0000368
Before/after story templates
Real outcome stories can be prepared later only when they are privacy-safe, accurate and permissioned.
Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing.
A0000369
Local trust and safety confidence
Customers should know requests are human-reviewed, device privacy is protected, provider readiness is checked privately and escalation stays manual.
Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison.
A0000357
Support confidence copy
Support copy should reassure customers that help stays in-thread, safe details matter and a real person can guide the next step.
Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests.
A0000362
Admin QA visibility
Operators should have one clear place to verify referral readiness before inviting more word-of-mouth.
Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes.
Guardrails
- No referral rewards, discounts, point systems or incentive automation.
- No automatic referral emails, SMS, campaigns, outreach or auto-send messages.
- No fake testimonials, automatic story publishing or automatic proof publishing.
- No public complaint walls, public known-issue publishing or public feedback walls.
- No provider rankings, customer-visible provider scores, ratings or quote comparison.
- No bidding, auctions, lowest-price competition or marketplace price-race behaviour.
- No auto-booking, auto-dispatch or automatic provider assignment.
- No automatic escalation from feedback, follow-up notes, story candidates or support notes.
- Referral growth must stay private, permissioned, manual, local and human-reviewed.
Detailed checks
| Area | Check | File | Status | Detail |
|---|---|---|---|---|
| files | Referral readiness helper exists | source/thefixersapp/includes/referral_readiness_admin_qa_pack_helper.php | FAIL | Missing. |
| files | Wrapper helper exists | source/includes/referral_readiness_admin_qa_pack_helper.php | FAIL | Missing. |
| files | Referral readiness admin QA pack exists | source/thefixersapp/admin/referral-readiness-qa-pack/index.php | FAIL | Missing. |
| files | Referral readiness admin QA wrapper exists | source/admin/referral-readiness-qa-pack/index.php | FAIL | Missing. |
| files | Referral moment QA connection exists | source/thefixersapp/admin/referral-moment-success-qa/index.php | FAIL | Missing. |
| files | Customer follow-up flow QA connection exists | source/thefixersapp/admin/customer-follow-up-flow-qa/index.php | FAIL | Missing. |
| files | Story templates connection exists | source/thefixersapp/admin/before-after-repair-story-templates/index.php | FAIL | Missing. |
| files | Local trust expansion connection exists | source/thefixersapp/admin/local-trust-safety-expansion-qa/index.php | FAIL | Missing. |
| files | Feedback insights connection exists | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | FAIL | Missing. |
| files | Manual follow-up task list connection exists | source/thefixersapp/admin/manual-follow-up-task-list/index.php | FAIL | Missing. |
| files | Pilot handover connection exists | source/thefixersapp/admin/pilot-handover-operator-notes/index.php | FAIL | Missing. |
| files | Launch command centre connection exists | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | FAIL | Missing. |
| files | Admin QA index connection exists | source/thefixersapp/admin/admin-qa-index/index.php | FAIL | Missing. |
| files | Pilot launch QA pack connection exists | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | FAIL | Missing. |
| files | Live readiness dashboard connection exists | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | FAIL | Missing. |
| files | Known issues connection exists | source/thefixersapp/admin/pilot-launch-known-issues/index.php | FAIL | Missing. |
| guardrail-copy | Helper includes guardrail: referral rewards | source/thefixersapp/includes/referral_readiness_admin_qa_pack_helper.php | WARN | Referral readiness guardrail wording should be visible. |
| guardrail-copy | Helper includes guardrail: automatic referral emails | source/thefixersapp/includes/referral_readiness_admin_qa_pack_helper.php | WARN | Referral readiness guardrail wording should be visible. |
| guardrail-copy | Helper includes guardrail: fake testimonials | source/thefixersapp/includes/referral_readiness_admin_qa_pack_helper.php | WARN | Referral readiness guardrail wording should be visible. |
| guardrail-copy | Helper includes guardrail: provider rankings | source/thefixersapp/includes/referral_readiness_admin_qa_pack_helper.php | WARN | Referral readiness guardrail wording should be visible. |
| guardrail-copy | Helper includes guardrail: quote comparison | source/thefixersapp/includes/referral_readiness_admin_qa_pack_helper.php | WARN | Referral readiness guardrail wording should be visible. |
| guardrail-copy | Helper includes guardrail: auto-booking | source/thefixersapp/includes/referral_readiness_admin_qa_pack_helper.php | WARN | Referral readiness guardrail wording should be visible. |
| guardrail-copy | Helper includes guardrail: auto-dispatch | source/thefixersapp/includes/referral_readiness_admin_qa_pack_helper.php | WARN | Referral readiness guardrail wording should be visible. |
| guardrail-copy | Helper includes guardrail: automatic escalation | source/thefixersapp/includes/referral_readiness_admin_qa_pack_helper.php | WARN | Referral readiness guardrail wording should be visible. |
| guardrail-copy | Helper includes guardrail: human-reviewed | source/thefixersapp/includes/referral_readiness_admin_qa_pack_helper.php | WARN | Referral readiness guardrail wording should be visible. |
| connections | referral-moment-success-qa includes referral readiness summary | source/thefixersapp/admin/referral-moment-success-qa/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| connections | customer-follow-up-flow-qa includes referral readiness summary | source/thefixersapp/admin/customer-follow-up-flow-qa/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| connections | before-after-repair-story-templates includes referral readiness summary | source/thefixersapp/admin/before-after-repair-story-templates/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| connections | local-trust-safety-expansion-qa includes referral readiness summary | source/thefixersapp/admin/local-trust-safety-expansion-qa/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| connections | pilot-feedback-insights-summary includes referral readiness summary | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| connections | manual-follow-up-task-list includes referral readiness summary | source/thefixersapp/admin/manual-follow-up-task-list/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| connections | pilot-handover-operator-notes includes referral readiness summary | source/thefixersapp/admin/pilot-handover-operator-notes/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| connections | admin-launch-day-command-centre includes referral readiness summary | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| connections | admin-qa-index includes referral readiness summary | source/thefixersapp/admin/admin-qa-index/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| connections | pilot-launch-qa-pack includes referral readiness summary | source/thefixersapp/admin/pilot-launch-qa-pack/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| connections | live-readiness-dashboard-summary includes referral readiness summary | source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| connections | pilot-launch-known-issues includes referral readiness summary | source/thefixersapp/admin/pilot-launch-known-issues/index.php | WARN | Related admin pages should surface the referral readiness checkpoint. |
| navigation | Admin dashboard link added | source/thefixersapp/admin/index.php | WARN | Admin dashboard should link to the A0000370 QA page. |
| readiness-lanes | Successful-job referral moment | /admin/referral-moment-success-qa/ | PASS | Confirm the prompt is private, non-pushy, after-service only and does not promise rewards, discounts or automatic outreach. |
| readiness-lanes | Customer follow-up flow | /admin/customer-follow-up-flow-qa/ | PASS | Confirm follow-up is a manual admin/operator prompt and not an automated SMS, email or campaign. |
| readiness-lanes | Before/after story templates | /admin/before-after-repair-story-templates/ | PASS | Confirm story templates do not create fake testimonials, public proof, public complaint walls or automatic publishing. |
| readiness-lanes | Local trust and safety confidence | /admin/local-trust-safety-expansion-qa/ | PASS | Confirm trust/safety pages are linked from referral and support moments and do not create scores, rankings or quote comparison. |
| readiness-lanes | Support confidence copy | /admin/customer-support-confidence-copy-qa/ | PASS | Confirm support copy avoids automatic escalation, pressure, blame, public complaints or unsafe detail requests. |
| readiness-lanes | Admin QA visibility | /admin/admin-qa-index/ | PASS | Confirm this referral readiness pack is linked from the admin dashboard, QA index, launch command centre and handover notes. |
| guardrails | No referral rewards, discounts, point systems or incentive automation. | helper guardrails | PASS | Manual referral readiness guardrail is documented. |
| guardrails | No automatic referral emails, SMS, campaigns, outreach or auto-send messages. | helper guardrails | PASS | Manual referral readiness guardrail is documented. |
| guardrails | No fake testimonials, automatic story publishing or automatic proof publishing. | helper guardrails | PASS | Manual referral readiness guardrail is documented. |
| guardrails | No public complaint walls, public known-issue publishing or public feedback walls. | helper guardrails | PASS | Manual referral readiness guardrail is documented. |
| guardrails | No provider rankings, customer-visible provider scores, ratings or quote comparison. | helper guardrails | PASS | Manual referral readiness guardrail is documented. |
| guardrails | No bidding, auctions, lowest-price competition or marketplace price-race behaviour. | helper guardrails | PASS | Manual referral readiness guardrail is documented. |
| guardrails | No auto-booking, auto-dispatch or automatic provider assignment. | helper guardrails | PASS | Manual referral readiness guardrail is documented. |
| guardrails | No automatic escalation from feedback, follow-up notes, story candidates or support notes. | helper guardrails | PASS | Manual referral readiness guardrail is documented. |
| guardrails | Referral growth must stay private, permissioned, manual, local and human-reviewed. | helper guardrails | PASS | Manual referral readiness guardrail is documented. |
| sql | Current build SQL exists | source/database/a0000370_referral_readiness_admin_qa_pack.sql | FAIL | Missing current build SQL file. |
| sql | Only current SQL file packaged | source/database | FAIL | SQL files found: |
Customer Share Link Copy Polish
privacy-safe customer sharing copy with no rewards, discounts, auto-send outreach or pressure
Optional share link
Use this copy where a customer may want to privately help a neighbour, family member or friend.
No rewards or pressure
Keep referral language trust-based, not promotional.
Plain context
Avoid claims of guaranteed outcomes or provider rankings.
Ask support first
Keep share guidance manual and same-thread.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Referral Source Notes for Admins
private admin notes for referral context without customer-visible scoring, rewards or ranking
Who mentioned us?
This is context only, not a commission or reward trigger.
Relationship context
Avoid sensitive or unnecessary personal details.
Confidence signals
Use this to improve human support quality, not to rank referrers.
Manual follow-up
Do not auto-send outreach to the source.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Real Outcome Story Approval Workflow
manual approval workflow for real customer outcome stories with consent, privacy and no automatic publishing
Consent first
No story should be public by default.
Privacy check
Keep the story safe for vulnerable customers.
Outcome proof
Avoid fake testimonials and exaggerated claims.
Approval gate
No automatic story publishing or public complaint walls.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Post-Service Customer Care Checklist
manual post-service care checklist for safe closeout, repeat help and support reassurance without reminders or automation
Confirm the customer is okay
Use human judgement and keep the note in-thread.
Explain next safe step
Do not create automatic reminders.
Repeat help path
No rewards, discounts or urgency.
Manual follow-up note
No automatic escalation from the checklist.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Referral and Repeat Use Insights Summary
admin-only insight summary joining referral, repeat-use, share-copy, source-note, story-approval and post-service care readiness
Repeat-use confidence
Use A0000371 evidence.
Share safety
Use A0000372 evidence.
Referral source quality
Use A0000373 evidence.
Story readiness
Use A0000374 evidence.
Care follow-up
Use A0000376 evidence.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Admin Growth Readiness Dashboard
admin dashboard summarising low-pressure growth readiness across repeat use, sharing, referral notes, stories, post-service care and insights
Repeat-use readiness
A0000371
Share-copy readiness
A0000372
Referral source readiness
A0000373
Story approval readiness
A0000374
Post-service care readiness
A0000376
Insights readiness
A0000377
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Privacy-Safe Customer Story Library
A private, admin-reviewed library for real customer outcome stories. It helps operators store, redact and prepare stories without automatic publishing, fake testimonials or privacy leaks.
Story saved internally
A0000379
Consent checked manually
A0000379
Private details redacted
A0000379
Photos and device details reviewed
A0000379
Approved only by a real person
A0000379
Do not publish until safe
A0000379
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Support-to-Referral Operator Notes
Private operator notes that help support staff recognise safe referral moments without pressuring customers or auto-sending follow-up.
Customer sounded reassured
A0000380
Support issue resolved clearly
A0000380
No open complaint or urgent concern
A0000380
Referral mention stayed optional
A0000380
Operator can record context manually
A0000380
No reward or incentive language
A0000380
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Pilot Referral Handover Pack
A manual handover pack for pilot operators so referral, repeat-use, support, story and local-trust workflows are clear before the next pilot stage.
What to say
A0000381
What not to say
A0000381
Where to record notes
A0000381
When to avoid referral prompts
A0000381
How to escalate manually
A0000381
How to protect consent and privacy
A0000381
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Customer Return Visit Confidence Page
A simple customer-facing confidence page reminding customers they can come back for future help without pressure, rewards, automation or sales push.
Need help again?
A0000382
You can come back when something else breaks
A0000382
Support can help you decide the next step
A0000382
No pressure to book
A0000382
A real person reviews each request
A0000382
Your previous context can help us understand the next issue
A0000382
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Local Proof and Trust Admin Review
An admin-only review surface for local proof and trust copy, making sure claims are real, plain-English, privacy-safe and not exaggerated.
Local claim checked
A0000383
Customer story source checked
A0000383
Suburb wording reviewed
A0000383
Proof is not fake or inflated
A0000383
No provider ranking language
A0000383
No public complaint-wall behaviour
A0000383
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Safe Sharing Readiness QA Pack
A consolidated QA pack for safe sharing, referral, local proof, support-to-referral notes, story privacy and return-visit confidence.
Sharing is optional
A0000384
No rewards or discounts
A0000384
No auto-send outreach
A0000384
Stories are consent-reviewed
A0000384
Referral context is private
A0000384
Support issues are not turned into pressure
A0000384
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.
Growth Pilot Operator Dashboard Polish
Final operator dashboard polish for the growth pilot, bringing story library, referral notes, handover, safe sharing, return visits and local trust review into one manual-control view.
Story library visibility
A0000385
Support-to-referral notes visibility
A0000385
Pilot handover pack visibility
A0000385
Return visit confidence visibility
A0000385
Local proof review visibility
A0000385
Safe sharing QA visibility
A0000385
Guardrail: keep this workflow private, manual, consent-aware, low-pressure and admin-reviewed.