Admin dashboard / Customer Support Confidence Copy QA
Checks customer-facing support reassurance, safe-detail warnings, support-thread clarity and manual-only pilot guardrails for A0000357.
A private admin handover layer for launch position, daily operator rhythm, customer support memory, provider follow-up, known issues and end-of-day closeout. It helps humans keep operational context without automating escalation, assignment, outreach or publishing.
NEEDS REPAIR
17 passed / 0 warnings / 13 failures
6 manual sections and 5 reusable note templates.
Plain-English support reassurance across support, Quick Help, customer journey and next-step pages. All actions remain human-reviewed and manually handled.
NEEDS REPAIR
28
10
5
13
Reply in the same support thread when you can. It helps the team see the history and saves you from repeating the same details.
Admin signal: Reinforces support email threading and connected follow-up without creating auto-send behaviour.
Your message is reviewed by a real person before the next step is confirmed. We may ask one or two clarifying questions if something is missing.
Admin signal: Confirms manual triage, safe review and calm expectations.
Please do not send passwords, PINs, MFA codes, banking codes, card numbers, recovery codes or private device access details through forms or email.
Admin signal: Improves privacy and scam-safety confidence on support pages.
If the team needs more information, a person will ask. If your issue needs a different path, they will review it and explain the safest next step in plain English.
Admin signal: Reduces anxious repeat contact and connects to customer timeline wording.
Support is here to help you understand the next step. It is not a bidding page, provider ranking page, public review wall or automatic dispatch system.
Admin signal: Preserves controlled-pilot guardrails and avoids marketplace mechanics.
| Area | Check | Status | Detail |
|---|---|---|---|
| A0000357 | Real support confidence copy helper exists source/thefixersapp/includes/customer_support_confidence_copy_helper.php | FAIL | Missing helper. |
| A0000357 | Old-root helper wrapper exists source/includes/customer_support_confidence_copy_helper.php | WARN | Wrapper missing. |
| A0000357 | Admin support confidence QA page exists source/thefixersapp/admin/customer-support-confidence-copy-qa/index.php | FAIL | Missing admin QA page. |
| A0000357 | Old-root admin support confidence QA wrapper exists source/admin/customer-support-confidence-copy-qa/index.php | WARN | Wrapper missing. |
| copy | Keep support in one thread message:same_thread | PASS | Copy supports manual support confidence and safe handling. |
| copy | A person reviews the next step message:human_review | PASS | Copy supports manual support confidence and safe handling. |
| copy | Do not send private access details message:safe_details | PASS | Copy supports manual support confidence and safe handling. |
| copy | What happens while you wait message:updates | PASS | Copy supports manual support confidence and safe handling. |
| copy | No pressure or price-race language message:no_pressure | PASS | Copy supports manual support confidence and safe handling. |
| connection | Public support centre has support confidence copy connection source/thefixersapp/support/index.php | FAIL | File missing. |
| connection | Quick Help job support has support confidence copy connection source/thefixersapp/services/quick-help/job-support.php | FAIL | File missing. |
| connection | My Service Hub has support confidence copy connection source/thefixersapp/services/quick-help/my-job.php | FAIL | File missing. |
| connection | Booking success receipt has support confidence copy connection source/thefixersapp/services/quick-help/booking-success.php | FAIL | File missing. |
| connection | Customer journey guide has support confidence copy connection source/thefixersapp/customer-journey/index.php | FAIL | File missing. |
| connection | Next best action dashboard has support confidence copy connection source/thefixersapp/dashboard/next-best-action.php | FAIL | File missing. |
| connection | Admin support centre has support confidence copy connection source/thefixersapp/admin/support/index.php | FAIL | File missing. |
| admin integration | Live readiness dashboard summary includes A0000357 summary source/thefixersapp/admin/live-readiness-dashboard-summary/index.php | FAIL | File missing. |
| admin integration | Pilot launch QA pack includes A0000357 summary source/thefixersapp/admin/pilot-launch-qa-pack/index.php | FAIL | File missing. |
| admin integration | Pilot launch known issues register includes A0000357 summary source/thefixersapp/admin/pilot-launch-known-issues/index.php | FAIL | File missing. |
| admin integration | Admin launch day command centre includes A0000357 summary source/thefixersapp/admin/admin-launch-day-command-centre/index.php | FAIL | File missing. |
| admin nav | Admin dashboard links Customer Support Confidence Copy QA source/thefixersapp/admin/index.php | WARN | Navigation entry missing. |
| sql | Current build SQL file exists source/database/a0000357_customer_support_confidence_copy.sql | WARN | Current SQL file is missing. |
| sql | Database folder only carries current build SQL source/database | WARN | SQL files found: 0. |
| guardrail | Customer support confidence copy only; no payments, payouts, auto-booking, automatic dispatch or automatic provider assignment. manual-only | PASS | Preserved. |
| guardrail | No bidding, auctions, public quote comparison, provider ranking, customer-visible provider scores or lowest-price competition. manual-only | PASS | Preserved. |
| guardrail | No fake testimonials, public complaint walls, automatic proof publishing or automatic known-issue publishing. manual-only | PASS | Preserved. |
| guardrail | No automatic escalation, auto-send outreach or automated support actions from confidence copy. manual-only | PASS | Preserved. |
| guardrail | Missing DB, config or optional helpers must show calm fallback wording rather than fatal errors or blank pages. manual-only | PASS | Preserved. |
Use these links to review the connected support experience. Nothing here sends automatic support messages or escalations.
Support centreJob supportResponse templatesLaunch command centre