Need help again?
Need help again? You can start a fresh request whenever something else breaks or feels unclear.
Operator note: Use this when a previous customer may need a calm path back to Quick Help without any sales pressure.
QA summary
StatusNEEDS REPAIR
57Total checks
11Passed
28Warnings
18Failures
Repeat-use rule: customers should feel safe coming back because the service is clear, human and helpful — not because of pressure, reminders, discounts, rewards or automated outreach.
Repeat confidence prompts
We already know the kind of issue you had
If it is related to the same device, account or setup, mention your earlier job reference so the next person has useful context.
Operator note: Do not claim automatic history matching. Ask the customer to include a reference so a real person can review it.
You can come back when something else breaks
There is no need to decide now. Keep the support link handy and come back when you are ready.
Operator note: This is a reassurance prompt, not a reminder system or campaign trigger.
No pressure — every request is reviewed by a real person
Every new request is reviewed by a real person before the next step is suggested. Nothing is booked or sent automatically from this prompt.
Operator note: Keep all repeat-use follow-up manual, human-reviewed and in-thread.
Support can help you decide the next step
If you are unsure whether to book, ask support first. We can help you decide the safest next step.
Operator note: Support guidance stays manual and same-thread; no automatic escalation or auto-send outreach.
Manual-only guardrails
- No automated reminders, automatic SMS, automatic emails or auto-send outreach.
- No rewards, credits, discounts, points, referral incentives or repeat-use promotions.
- No auto-booking, auto-dispatch, automatic provider assignment or automatic escalation.
- No bidding, quote comparison, provider ranking or customer-visible provider scores.
- No fake testimonials, automatic story publishing or public complaint walls.
- Repeat-use confidence must stay plain-English, low-pressure, human-reviewed and manual.
Detailed checks
| Area | Check | File | Status | Detail |
|---|---|---|---|---|
| files | Repeat customer confidence helper exists | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | FAIL | Missing. |
| files | Wrapper helper exists | source/includes/repeat_customer_confidence_prompts_helper.php | FAIL | Missing. |
| files | Admin QA page exists | source/thefixersapp/admin/repeat-customer-confidence-prompts-qa/index.php | FAIL | Missing. |
| files | Admin QA wrapper exists | source/admin/repeat-customer-confidence-prompts-qa/index.php | FAIL | Missing. |
| files | Booking success customer prompt exists | source/thefixersapp/services/quick-help/booking-success.php | FAIL | Missing. |
| files | My Job customer prompt exists | source/thefixersapp/services/quick-help/my-job.php | FAIL | Missing. |
| files | Job support customer prompt exists | source/thefixersapp/services/quick-help/job-support.php | FAIL | Missing. |
| files | Support centre repeat confidence prompt exists | source/thefixersapp/support/index.php | FAIL | Missing. |
| files | Customer journey repeat confidence prompt exists | source/thefixersapp/customer-journey/index.php | FAIL | Missing. |
| files | Next-best-action repeat confidence prompt exists | source/thefixersapp/dashboard/next-best-action.php | FAIL | Missing. |
| files | Customer follow-up QA connection exists | source/thefixersapp/admin/customer-follow-up-flow-qa/index.php | FAIL | Missing. |
| files | Manual follow-up task list connection exists | source/thefixersapp/admin/manual-follow-up-task-list/index.php | FAIL | Missing. |
| files | Referral readiness QA connection exists | source/thefixersapp/admin/referral-readiness-qa-pack/index.php | FAIL | Missing. |
| files | Pilot feedback insights connection exists | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | FAIL | Missing. |
| files | Admin QA index connection exists | source/thefixersapp/admin/admin-qa-index/index.php | FAIL | Missing. |
| files | Admin launch day command centre connection exists | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | FAIL | Missing. |
| customer-copy | Plain-English prompt exists: Need help again | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Repeat-use confidence copy should be visible in the reusable helper. |
| customer-copy | Plain-English prompt exists: We already know the kind of issue you had | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Repeat-use confidence copy should be visible in the reusable helper. |
| customer-copy | Plain-English prompt exists: come back when something else breaks | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Repeat-use confidence copy should be visible in the reusable helper. |
| customer-copy | Plain-English prompt exists: No pressure | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Repeat-use confidence copy should be visible in the reusable helper. |
| customer-copy | Plain-English prompt exists: Support can help you decide | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Repeat-use confidence copy should be visible in the reusable helper. |
| guardrail-copy | Guardrail present: automated reminders | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Manual-only repeat-use guardrail should be documented. |
| guardrail-copy | Guardrail present: automatic SMS | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Manual-only repeat-use guardrail should be documented. |
| guardrail-copy | Guardrail present: automatic emails | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Manual-only repeat-use guardrail should be documented. |
| guardrail-copy | Guardrail present: rewards | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Manual-only repeat-use guardrail should be documented. |
| guardrail-copy | Guardrail present: discounts | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Manual-only repeat-use guardrail should be documented. |
| guardrail-copy | Guardrail present: auto-booking | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Manual-only repeat-use guardrail should be documented. |
| guardrail-copy | Guardrail present: auto-dispatch | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Manual-only repeat-use guardrail should be documented. |
| guardrail-copy | Guardrail present: automatic escalation | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Manual-only repeat-use guardrail should be documented. |
| guardrail-copy | Guardrail present: provider ranking | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Manual-only repeat-use guardrail should be documented. |
| guardrail-copy | Guardrail present: quote comparison | source/thefixersapp/includes/repeat_customer_confidence_prompts_helper.php | WARN | Manual-only repeat-use guardrail should be documented. |
| customer-surfaces | booking-success.php renders repeat confidence panel | source/thefixersapp/services/quick-help/booking-success.php | WARN | Customer-facing surfaces should show the repeat-use confidence prompt where safe. |
| customer-surfaces | my-job.php renders repeat confidence panel | source/thefixersapp/services/quick-help/my-job.php | WARN | Customer-facing surfaces should show the repeat-use confidence prompt where safe. |
| customer-surfaces | job-support.php renders repeat confidence panel | source/thefixersapp/services/quick-help/job-support.php | WARN | Customer-facing surfaces should show the repeat-use confidence prompt where safe. |
| customer-surfaces | index.php renders repeat confidence panel | source/thefixersapp/support/index.php | WARN | Customer-facing surfaces should show the repeat-use confidence prompt where safe. |
| customer-surfaces | index.php renders repeat confidence panel | source/thefixersapp/customer-journey/index.php | WARN | Customer-facing surfaces should show the repeat-use confidence prompt where safe. |
| customer-surfaces | next-best-action.php renders repeat confidence panel | source/thefixersapp/dashboard/next-best-action.php | WARN | Customer-facing surfaces should show the repeat-use confidence prompt where safe. |
| admin-connections | customer-follow-up-flow-qa includes repeat confidence summary | source/thefixersapp/admin/customer-follow-up-flow-qa/index.php | WARN | Related admin pages should surface A0000371 readiness. |
| admin-connections | manual-follow-up-task-list includes repeat confidence summary | source/thefixersapp/admin/manual-follow-up-task-list/index.php | WARN | Related admin pages should surface A0000371 readiness. |
| admin-connections | referral-readiness-qa-pack includes repeat confidence summary | source/thefixersapp/admin/referral-readiness-qa-pack/index.php | WARN | Related admin pages should surface A0000371 readiness. |
| admin-connections | pilot-feedback-insights-summary includes repeat confidence summary | source/thefixersapp/admin/pilot-feedback-insights-summary/index.php | WARN | Related admin pages should surface A0000371 readiness. |
| admin-connections | admin-qa-index includes repeat confidence summary | source/thefixersapp/admin/admin-qa-index/index.php | WARN | Related admin pages should surface A0000371 readiness. |
| admin-connections | admin-launch-day-command-centre includes repeat confidence summary | source/thefixersapp/admin/admin-launch-day-command-centre/index.php | WARN | Related admin pages should surface A0000371 readiness. |
| navigation | Admin dashboard link added | source/thefixersapp/admin/index.php | WARN | Admin dashboard should link to A0000371 QA. |
| sql | Current build SQL exists | source/database/a0000371_repeat_customer_confidence_prompts.sql | FAIL | Missing current build SQL file. |
| sql | Only current SQL file packaged | source/database | FAIL | SQL files found: |
| prompts | Need help again? | /services/quick-help/ | PASS | Use this when a previous customer may need a calm path back to Quick Help without any sales pressure. |
| prompts | We already know the kind of issue you had | /services/quick-help/my-job.php | PASS | Do not claim automatic history matching. Ask the customer to include a reference so a real person can review it. |
| prompts | You can come back when something else breaks | /support/ | PASS | This is a reassurance prompt, not a reminder system or campaign trigger. |
| prompts | No pressure — every request is reviewed by a real person | /customer-journey/ | PASS | Keep all repeat-use follow-up manual, human-reviewed and in-thread. |
| prompts | Support can help you decide the next step | /services/quick-help/job-support.php | PASS | Support guidance stays manual and same-thread; no automatic escalation or auto-send outreach. |
| guardrails | No automated reminders, automatic SMS, automatic emails or auto-send outreach. | helper guardrails | PASS | Manual repeat-use confidence guardrail is documented. |
| guardrails | No rewards, credits, discounts, points, referral incentives or repeat-use promotions. | helper guardrails | PASS | Manual repeat-use confidence guardrail is documented. |
| guardrails | No auto-booking, auto-dispatch, automatic provider assignment or automatic escalation. | helper guardrails | PASS | Manual repeat-use confidence guardrail is documented. |
| guardrails | No bidding, quote comparison, provider ranking or customer-visible provider scores. | helper guardrails | PASS | Manual repeat-use confidence guardrail is documented. |
| guardrails | No fake testimonials, automatic story publishing or public complaint walls. | helper guardrails | PASS | Manual repeat-use confidence guardrail is documented. |
| guardrails | Repeat-use confidence must stay plain-English, low-pressure, human-reviewed and manual. | helper guardrails | PASS | Manual repeat-use confidence guardrail is documented. |
Customer Share Link Copy Polish
privacy-safe customer sharing copy with no rewards, discounts, auto-send outreach or pressure
Optional share link
Use this copy where a customer may want to privately help a neighbour, family member or friend.
No rewards or pressure
Keep referral language trust-based, not promotional.
Plain context
Avoid claims of guaranteed outcomes or provider rankings.
Ask support first
Keep share guidance manual and same-thread.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Referral Source Notes for Admins
private admin notes for referral context without customer-visible scoring, rewards or ranking
Who mentioned us?
This is context only, not a commission or reward trigger.
Relationship context
Avoid sensitive or unnecessary personal details.
Confidence signals
Use this to improve human support quality, not to rank referrers.
Manual follow-up
Do not auto-send outreach to the source.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Post-Service Customer Care Checklist
manual post-service care checklist for safe closeout, repeat help and support reassurance without reminders or automation
Confirm the customer is okay
Use human judgement and keep the note in-thread.
Explain next safe step
Do not create automatic reminders.
Repeat help path
No rewards, discounts or urgency.
Manual follow-up note
No automatic escalation from the checklist.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Referral and Repeat Use Insights Summary
admin-only insight summary joining referral, repeat-use, share-copy, source-note, story-approval and post-service care readiness
Repeat-use confidence
Use A0000371 evidence.
Share safety
Use A0000372 evidence.
Referral source quality
Use A0000373 evidence.
Story readiness
Use A0000374 evidence.
Care follow-up
Use A0000376 evidence.
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.
Admin Growth Readiness Dashboard
admin dashboard summarising low-pressure growth readiness across repeat use, sharing, referral notes, stories, post-service care and insights
Repeat-use readiness
A0000371
Share-copy readiness
A0000372
Referral source readiness
A0000373
Story approval readiness
A0000374
Post-service care readiness
A0000376
Insights readiness
A0000377
Guardrail: keep this workflow private, manual, low-pressure and admin-reviewed.