A0000352

Customer “What Happens Next” Timeline Polish

Customer-facing timeline reassurance across booking success, My Service Hub, support, customer journey and next-best-action pages. This is clear wording and safe fallback guidance only, not dispatch, escalation, booking, payment or provider assignment automation.

Admin dashboardReadiness summaryCustomer journey

A0000355

Customer service page commercial polish

Customer-facing service, Quick Help, support, journey and next-step confidence copy for the controlled pilot.

Status

NEEDS REPAIR

Checks

10 passed / 22 warnings / 3 failures

Open service polish QAOpen Quick HelpOpen support
A0000354

Pilot launch notes and known issues register

Admin-only register for pilot limitations, decisions, workarounds and known issues. This is manual operational memory, not public complaints, ratings or automated escalation.

Status

NEEDS REPAIR

Checks

22 passed / 11 warnings / 3 failures

Seed note types

5 starter note patterns for customer, support, route, provider and admin issues.

Open known issues registerOpen support templates
A0000352

Customer what happens next timeline polish

Customer-facing timeline guidance across booking success, My Service Hub, job support, support centre, customer journey and next-best-action pages.

StatusNEEDS REPAIR
Checks

5 passed / 6 warnings / 8 failures

Open timeline QAOpen customer journey

Timeline polish summary

Timeline status: NEEDS REPAIR
Total checks19
Passed5
Warnings6
Failures8

Use this page to confirm customers can see calm, honest next-step guidance after lodging, tracking or updating a request.

Customer timeline contexts

ContextStatusRoutePurposeSignals
Booking received timeline
booking_success		FAIL/services/quick-help/booking-success.php
source/thefixersapp/services/quick-help/booking-success.php		Reassure customers immediately after a Quick Help request that the job has been received and will be manually reviewed.
My Service Hub timeline
my_job		FAIL/services/quick-help/my-job.php
source/thefixersapp/services/quick-help/my-job.php		Help customers understand job progress even when live data is limited or a status has not changed yet.
Job support timeline
job_support		FAIL/services/quick-help/job-support.php
source/thefixersapp/services/quick-help/job-support.php		Make support feel calm by explaining what happens after a customer adds a note, asks for an update or reports confusion.
Support centre timeline
support		FAIL/support/
source/thefixersapp/support/index.php		Set expectations before the customer chooses a support path.
Customer journey timeline
customer_journey		FAIL/customer-journey/
source/thefixersapp/customer-journey/index.php		Give first-time users a simple end-to-end picture from request through review, updates, completion and optional feedback.
Next Best Action timeline
next_best_action		FAIL/dashboard/next-best-action.php
source/thefixersapp/dashboard/next-best-action.php		Explain why the dashboard recommends one calm next step instead of overwhelming the user with every possible action.

Detailed checks

AreaStatusCheckFileDetail
helperFAILCanonical helper installedsource/thefixersapp/includes/customer_what_happens_next_timeline_helper.phpCanonical helper missing.
helperWARNWrapper helper installedsource/includes/customer_what_happens_next_timeline_helper.phpWrapper missing.
customer timelineFAILBooking received timelinesource/thefixersapp/services/quick-help/booking-success.phpPage file is missing.
customer timelineFAILMy Service Hub timelinesource/thefixersapp/services/quick-help/my-job.phpPage file is missing.
customer timelineFAILJob support timelinesource/thefixersapp/services/quick-help/job-support.phpPage file is missing.
customer timelineFAILSupport centre timelinesource/thefixersapp/support/index.phpPage file is missing.
customer timelineFAILCustomer journey timelinesource/thefixersapp/customer-journey/index.phpPage file is missing.
customer timelineFAILNext Best Action timelinesource/thefixersapp/dashboard/next-best-action.phpPage file is missing.
admin connectionWARNTimeline summary connectedsource/thefixersapp/admin/live-readiness-dashboard-summary/index.phpOptional admin page missing.
admin connectionWARNTimeline summary connectedsource/thefixersapp/admin/pilot-launch-qa-pack/index.phpOptional admin page missing.
admin connectionWARNTimeline summary connectedsource/thefixersapp/admin/admin-manual-review-queue-qa/index.phpOptional admin page missing.
admin connectionWARNTimeline summary connectedsource/thefixersapp/admin/support-triage-response-templates/index.phpOptional admin page missing.
admin connectionWARNTimeline summary connectedsource/thefixersapp/admin/post-launch-route-health-monitor/index.phpOptional admin page missing.
guardrailPASSTimeline polish only: no automatic dispatch, provider assignment, booking, payment, escalation or outreach.manual-onlyPreserved.
guardrailPASSCustomer-facing wording must be calm, clear and honest about manual review.manual-onlyPreserved.
guardrailPASSNo public reviews, provider scores, rankings, bidding, quote comparison or lowest-price competition.manual-onlyPreserved.
guardrailPASSMissing job data, config, database or helper files must show a safe next-step fallback instead of a fatal error.manual-onlyPreserved.
guardrailPASSSupport and feedback remain private/admin-review unless existing permission rules allow later public use.manual-onlyPreserved.
databaseFAILCurrent-only SQL filesource/database/a0000354_pilot_launch_notes_known_issues_register.sqlCurrent build SQL missing.

Guardrails