TheFixers + Your IT & Tech MatesClear brand promise

TheFixers is the customer entry point for local technology help. Your IT & Tech Mates helps review, coordinate and deliver requests safely.

You only need to start one request. Staff keep the right Quick Help, referral or support context attached behind the scenes.

Campus helper explain page

Help students find the right tech support without becoming the support desk.

Campus helpers are trusted connectors. They point students, parents, staff and local communities into existing Campus Help, Quick Help and referral pathways. They do not collect passwords, diagnose privately, quote jobs, take payment or promise outcomes.

Open Campus Help Start Quick Help Share approved referral link Ambassador overview Campus helper onboarding path Campus referral pack Campus helper dashboard guide Live readiness

What a campus helper does

Listen for common tech problemsLaptop, Wi-Fi, printer, email, login, study software and scam worries can start in the current Campus Help path.
Use approved linksCampus helpers point people to existing student, campus, referral or Quick Help routes instead of creating a private side process.
Keep privacy safeNo passwords, banking codes, private files, one-time codes, medical details or account takeover.
Leave review to staffSuitability, risk, service next steps, payment and provider assignment remain staff-controlled.

Use the existing campus and student surfaces

This page is an explanation layer only. It reuses the current campus and student routes so the student journey stays simple and staff can keep the same review controls.

Campus Help front door Student customer segment Schools and campuses Campus helper skill tags

Safe campus helper boundaries

Point people to the official path.
Use Campus Help, Quick Help or the approved referral route instead of collecting private details yourself.
Explain what the helper is not.
A campus helper is not automatically staff, a verified provider, a technician, a tutor or a payment collector.
Let staff check the request.
Safety, privacy, suitability, quote handling and provider assignment stay inside the existing system.
Use approved ambassador/campus routes if sharing.
Referral source and local income handling must stay attached to current ambassador and referral tools.

Do not promise these things

No guaranteed incomeCampus helpers must not promise reward amounts, payment timing, jobs or commissions.
No guaranteed fixesDo not promise speed, outcome, availability, pricing or provider assignment.
No private troubleshootingDo not take over devices or accounts, ask for passwords or collect screenshots with private details.
No bypassing reviewCustomers and students should use the existing intake path so staff can check risk and next steps.

Campus helper referral path

When a campus helper is also part of the ambassador pathway, use the current campus and student referral surfaces. This build does not add a second referral tracker, QR system, share-code generator or reward calculator.

Existing campus ambassador route Existing student referral route Ambassador status map Reward clarity

Best next step

If someone needs help now, send them to Campus Help or Quick Help. If someone wants to become a connector, send them to the ambassador eligibility and onboarding wrapper.

Get student or campus help Campus helper onboarding path Check ambassador eligibility Ask support first

This page adds public explanation and links only. Existing campus, student, ambassador, referral, skill-tag and Quick Help systems remain the source of truth.

Not sure where to go next?

Use the ambassador and campus helper path guide to move between the existing explain pages, onboarding, referral tools, dashboard guidance and help handoff without starting a duplicate flow.

Open path guide
Trust evidence

What our trust notes mean

Reviews, referral proof, warranty notes and provider trust signals are shown only after staff have evidence to support them.

Please do not share passwords, banking codes, PINs or one-time codes in any request.