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Refer a Friend

Share friendly tech help in one simple step

Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Share my linkGet Tech HelpAdd my details
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Referral thank-you

Share help. Get a small thank-you if it works out.

Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

A thank-you of up to 5% may apply

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharing

Keep referral thank-yous fair

Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check itWorried About a Scam?Report a safety concern

Separate customer journey

Students

A focused student path for study support, device help, safe tutoring requests and live-resume follow-up.

Start this flowAll customer segments

Follow-on screens

  1. Student entryTell us who needs help and the main goal.
  2. Guardian and safety checkCapture guardian details if the student is under 18 and confirm safe contact rules.
  3. Study or device needsSeparate tutoring, device repair, setup, account help or live-resume support.
  4. Session preferencesPreferred contact method, times, accessibility notes and online/in-person preference.
  5. Student next stepSend to moderation, quote, provider match, or live-resume/profile follow-up.