Separate customer journey

Students

A focused student path for study support, device help, safe tutoring requests and live-resume follow-up.

Start this flowAll customer segments

Follow-on screens

  1. Student entryTell us who needs help and the main goal.
  2. Guardian and safety checkCapture guardian details if the student is under 18 and confirm safe contact rules.
  3. Study or device needsSeparate tutoring, device repair, setup, account help or live-resume support.
  4. Session preferencesPreferred contact method, times, accessibility notes and online/in-person preference.
  5. Student next stepSend to moderation, quote, provider match, or live-resume/profile follow-up.
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