Separate customer journey
Students
A focused student path for study support, device help, safe tutoring requests and live-resume follow-up.
Start this flowAll customer segmentsFollow-on screens
- Student entryTell us who needs help and the main goal.
- Guardian and safety checkCapture guardian details if the student is under 18 and confirm safe contact rules.
- Study or device needsSeparate tutoring, device repair, setup, account help or live-resume support.
- Session preferencesPreferred contact method, times, accessibility notes and online/in-person preference.
- Student next stepSend to moderation, quote, provider match, or live-resume/profile follow-up.