TheFixers + Your IT & Tech MatesClear brand promise

TheFixers is the customer entry point for local technology help. Your IT & Tech Mates helps review, coordinate and deliver requests safely.

You only need to start one request. Staff keep the right Quick Help, referral or support context attached behind the scenes.

Campus helper live readiness

Final check before the campus helper loop is treated as ready.

This page closes the campus helper public loop by pointing helpers to the existing explain, onboarding, referral pack, dashboard, skill-tag, referral and Quick Help surfaces. It adds readiness guidance only; it does not create another campus flow.

Open existing dashboard Onboarding guide Referral pack

Live readiness path

Understand the public role.
Use the campus helper explain page to describe safe, simple referral support.
Complete onboarding expectations.
Use the existing ambassador and campus onboarding routes for suitability, boundaries and conduct.
Use approved sharing assets.
Use the current referral pack, QR and share-code routes so attribution stays in one place.
Track activity from the existing dashboard.
Campus helper activity should stay linked to the existing ambassador dashboard and skill-tag surfaces.
Send real help requests through official intake.
Customer or student support requests go to Campus Help, student referral or Quick Help, not private messages or spreadsheets.

Reusable live links

Campus helper explainStart here for plain-English role boundaries.
Open guide
Onboarding wrapperUse existing ambassador/campus routes for onboarding context.
Open onboarding
Referral packUse existing QR, flyer, share-code and campaign-kit assets.
Open pack
Dashboard guideUse the existing ambassador dashboard as the home base.
Open dashboard guide

Safety and privacy checks

No private credential collectionDo not ask for passwords, one-time codes, banking details, private documents or screenshots outside approved support paths.
No diagnosis or quote promisesHelpers can refer and explain the pathway, but staff and approved providers handle review, pricing and work decisions.
No guaranteed incomeReferral activity does not guarantee work, payment, commission, reward eligibility or payment timing.
No staff bypassReview, approval, attribution, reward review, quality and customer safety checks stay in existing admin processes.

Existing systems stay the source of truth

Campus routeUse the existing campus ambassador route.
Campus route
Student referralUse the existing student-friendly referral route.
Student referral
Share codes and QRUse current attribution and sharing surfaces.
Share codesQR
Skill tagsUse the existing skill-tag surface for helper strengths and boundaries.
Skill tags
Campus HelpUse the current campus help path for campus-specific support context.
Campus Help
Quick HelpUse Quick Help when someone needs real support reviewed.
Quick Help

Do not launch if these are unclear

Who reviews issues?Staff review must be clear before campus sharing goes live.
Where do requests go?Requests must go through Campus Help, student referral or Quick Help, not ad hoc channels.
What can helpers say?Helpers can explain and refer. They cannot promise repairs, prices, income, priority or provider assignment.
How are rewards reviewed?Any reward or local-income language must point to existing review rules and avoid guarantees.

Not sure where to go next?

Use the ambassador and campus helper path guide to move between the existing explain pages, onboarding, referral tools, dashboard guidance and help handoff without starting a duplicate flow.

Open path guide
Trust evidence

What our trust notes mean

Reviews, referral proof, warranty notes and provider trust signals are shown only after staff have evidence to support them.

Please do not share passwords, banking codes, PINs or one-time codes in any request.