TheFixers is the customer entry point for local technology help. Your IT & Tech Mates helps review, coordinate and deliver requests safely.
You only need to start one request. Staff keep the right Quick Help, referral or support context attached behind the scenes.
One clean path for ambassadors, campus support pages and customers.
Use this guide when you are not sure where to go next. It connects the existing public explain pages, onboarding wrappers, sharing tools, room pages, campus support paths and Quick Help handoff. It points to the current approved pages rather than adding another public system.
Choose the right starting point
I want to be an ambassadorStart with the public ambassador guide, then check eligibility before continuing to the existing onboarding system.
I am already sharing referralsUse the status and rewards guides to understand where existing referral tools and rooms sit.
I want to help on campusStart with the campus support page guide, then use the existing ambassador and campus onboarding paths.
I need real tech helpUse Get Help or Quick Help. Support pages should not collect private details or handle the support request outside the approved paths.
Public loop at a glance
Understand the role.
Read the ambassador or campus support page guide before sharing anything publicly.
Read the ambassador or campus support page guide before sharing anything publicly.
Use the existing onboarding path.
Eligibility, conduct, approval and suitability stay in the current ambassador and campus onboarding surfaces.
Eligibility, conduct, approval and suitability stay in the current ambassador and campus onboarding surfaces.
Share only approved links and assets.
Use existing referral, QR, share-code, flyer and campaign-kit tools so sharing stays clear.
Use existing referral, QR, share-code, flyer and campaign-kit tools so sharing stays clear.
Check progress from existing rooms.
Use the current ambassador room, referral room and campus skill-tag surfaces instead of spreadsheets or private lists.
Use the current ambassador room, referral room and campus skill-tag surfaces instead of spreadsheets or private lists.
Send support requests to approved help paths.
Campus Help, Get Help and Quick Help remain the safe handoff points for people who need real support.
Campus Help, Get Help and Quick Help remain the safe handoff points for people who need real support.
All key public links
Ambassador explainPlain-English role and referral overview.
Ambassador onboardingEligibility, conduct and next-step wrapper.
Ambassador statusFind the existing room, share-code and referral status paths.
Ambassador rewardsReward and local-income expectations without promises.
Campus support page explainCampus-safe support page role and boundaries.
Campus onboardingUse existing ambassador and campus links for suitability.
Campus referral packApproved QR, flyer, campaign and share-code guidance.
Campus room guideUse the existing ambassador room and skill tags.
Campus live readinessFinal campus support page readiness guidance.
Existing systems stay the source of truth
RoomUse the current ambassador room for activity and progress.
Campus pathUse the existing ambassador campus path for campus context.
Student referralUse the current student referral path for campus-friendly referrals.
Share codes and QRUse current sharing and referral-credit surfaces.
Referral toolsUse existing referral share and room paths.
Skill tagsUse the current campus support page skill-tag surface.
Campus HelpUse the current campus support path for campus-specific context.
Quick HelpUse Quick Help when someone needs a reviewed support request.
Keep these boundaries clear
Do not collect passwordsNever ask for passwords, one-time codes, banking details, private documents or screenshots outside approved support paths.
Do not promise repairsSupport pages can explain and refer. Staff and approved providers handle review, pricing, timing and work decisions.
No promise of work or incomeReferral activity does not promise jobs, payment, reward eligibility, payment timing or provider assignment.
No private side channelsSupport requests should go through Campus Help, Get Help, Quick Help or existing referral paths, not ad hoc lists or direct messages.
What our trust notes mean
Reviews, referral proof, warranty notes and provider trust signals are shown only after staff have evidence to support them.
- Trust claims are shown only when there is recorded evidence.
- Referral proof never exposes private customer or referrer details.
- Warranty wording only appears when the scope and support path are clear.
- Provider signals help staff and customers understand readiness; they do not create automatic assignment or price competition.
Please do not share passwords, banking codes, PINs or one-time codes in any request.