TheFixers is the customer entry point for local technology help. Your IT & Tech Mates helps review, coordinate and deliver requests safely.
You only need to start one request. Staff keep the right Quick Help, referral or support context attached behind the scenes.
One clean path for ambassadors, campus helpers and customers.
Use this guide when you are not sure where to go next. It connects the existing public explain pages, onboarding wrappers, sharing tools, dashboard pages, campus support paths and Quick Help handoff. No new dashboard, QR generator, reward calculator or referral engine is added here.
Choose the right starting point
I want to be an ambassadorStart with the public ambassador guide, then check eligibility before continuing to the existing onboarding system.
I am already sharing referralsUse the status and rewards guides to understand where existing referral tools and dashboards sit.
I want to help on campusStart with the campus helper guide, then use the existing ambassador and campus onboarding paths.
I need real tech helpUse Get Help or Quick Help. Helpers should not collect private details or handle the support request outside the approved paths.
Public loop at a glance
Understand the role.
Read the ambassador or campus helper guide before sharing anything publicly.
Read the ambassador or campus helper guide before sharing anything publicly.
Use the existing onboarding path.
Eligibility, conduct, approval and suitability stay in the current ambassador and campus onboarding surfaces.
Eligibility, conduct, approval and suitability stay in the current ambassador and campus onboarding surfaces.
Share only approved links and assets.
Use existing referral, QR, share-code, flyer and campaign-kit tools so attribution stays controlled.
Use existing referral, QR, share-code, flyer and campaign-kit tools so attribution stays controlled.
Check progress from existing dashboards.
Use the current ambassador dashboard, referral dashboard and campus skill-tag surfaces instead of spreadsheets or private lists.
Use the current ambassador dashboard, referral dashboard and campus skill-tag surfaces instead of spreadsheets or private lists.
Send support requests to approved help paths.
Campus Help, Get Help and Quick Help remain the safe handoff points for people who need real support.
Campus Help, Get Help and Quick Help remain the safe handoff points for people who need real support.
All key public links
Ambassador explainPlain-English role and referral overview.
Ambassador onboardingEligibility, conduct and next-step wrapper.
Ambassador statusFind the existing dashboard, share-code and referral status paths.
Ambassador rewardsReward and local-income expectations without guarantees.
Campus helper explainCampus-safe helper role and boundaries.
Campus onboardingUse existing ambassador and campus routes for suitability.
Campus referral packApproved QR, flyer, campaign and share-code guidance.
Campus dashboard guideUse the existing ambassador dashboard and skill tags.
Campus live readinessFinal campus helper readiness guidance.
Existing systems stay the source of truth
DashboardUse the current ambassador dashboard for activity and progress.
Campus pathUse the existing ambassador campus path for campus context.
Student referralUse the current student referral path for campus-friendly referrals.
Share codes and QRUse current attribution and sharing surfaces.
Referral toolsUse existing referral share and dashboard paths.
Skill tagsUse the current campus helper skill-tag surface.
Campus HelpUse the current campus support path for campus-specific context.
Quick HelpUse Quick Help when someone needs a reviewed support request.
Keep these boundaries clear
Do not collect passwordsNever ask for passwords, one-time codes, banking details, private documents or screenshots outside approved support paths.
Do not promise repairsHelpers can explain and refer. Staff and approved providers handle review, pricing, timing and work decisions.
No guaranteed work or incomeReferral activity does not guarantee jobs, payment, reward eligibility, payment timing or provider assignment.
No private side channelsSupport requests should go through Campus Help, Get Help, Quick Help or existing referral paths, not ad hoc lists or direct messages.
What our trust notes mean
Reviews, referral proof, warranty notes and provider trust signals are shown only after staff have evidence to support them.
- Trust claims are shown only when there is recorded evidence.
- Referral proof never exposes private customer or referrer details.
- Warranty wording only appears when the scope and support path are clear.
- Provider signals help staff and customers understand readiness; they do not create automatic assignment or bidding.
Please do not share passwords, banking codes, PINs or one-time codes in any request.