Student tech help

Tell us what happened

Send a short request for yourself or someone else. You are not paying yet. We explain the price before paid work starts.

Back to Campus HelpTrack tech requestCall us

Fill only what you know

Name, phone or email, and what happened are enough to start. You can skip optional details.

Mobile-friendly start

Only add your name, phone or email, and what happened. Use this existing form for student tech help. For tutoring or study help, use the study help path. For support page or resume proof, use the student pathway or Live Resume.

Study helpStudent pathwayLive Resume
Fast mobile form order

Start with the required details. Optional campus, class, device and screenshot details can wait if you are not sure.

  1. Your name
  2. Phone or email
  3. What happened
  4. Consent to contact
Back to choicesCall instead
after you send a campus request
  1. We check the request before anything starts.
  2. We contact the right person using the details provided.
  3. If the request is private, urgent or unclear, we keep it inside support before any support page step.
SupportStudent page

Request follow-up next steps

After a request is sent, keep private, urgent or unclear details inside support before any support page step.

SupportPage

I am not sure

My request summary

My need
I am not sure
My path
I am not sure yet
My tag
Practice
My timing
Not sure yet

This summary is read-only. Change a choice above if it is not right. Volunteer proof remains separate from paid job proof.

Describe what happened in your own words. Change choice

Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check itWorried About a Scam?Report a safety concern
Refer a Friend

You were referred by someone who wants to help

You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Get Tech HelpCall usLearn about referrals
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Referral thank-you

Your referral link has been kept

You came through a referral link. You stay in control, and paid work does not start until the next step is clear.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

See what 5% can look like

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf the job goes ahead, we check the thank-you before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”
Fair sharing

How we keep referrals fair

You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
Who needs help?

Helping someone else? That is okay. Tell us what you know. We can ask for more details later.

Use the easiest way for us to reach you.
Simple words are fine.
Only add these if they help.

You can skip anything you are not sure about.

Optional. Before you send a photo or screenshot, hide passwords, login codes, bank details, and private student documents.
Student pathway

Choose whether this is volunteer campus practice, resume-building practice, or a paid pathway review. Volunteer work is always shown with a Volunteer tag.

Volunteer options are optional campus practice and are separate from paid work. Small safe volunteer tasks can count toward private progress; paid readiness still needs review.
Mission and workplace skill proof

Pick the closest mission. This links the campus task to a relevant job family and general soft skills for resume proof.

Volunteer missions still need a visible Volunteer tag. Sensitive missions stay review-first.
This helps convert campus activity into general employability proof.

Progress record

Small Volunteer-tagged campus help can count toward private progress.

Small student-to-student campus help can count toward levels, skill tracks and resume proof drafts when it is clearly tagged Volunteer. Paid pathway access, public proof and anything sensitive still needs team review.

Auto-creditVolunteer and practice tasks can privately add progress, badge and resume proof credit when they are small and safe.
Review gatePaid readiness, risky requests and public share cards stay review-first.
Share loopStudents can share resume proof or a campus support page invite through the existing share path.
Open resume proofShare campus support page link

This does not publish private details, approve paid work automatically, or create a separate job board.

Booking and contact

We will contact you before anything starts. If the time does not work, tell us. Online help may be available. Campus help depends on location and availability.

Keep your details safe.
  • Do not send passwords
  • Do not send one-time login codes
  • Do not send banking codes
  • Do not send private student documents unless asked

If unsure, call us.

Cancel

validation polish

Check the referral details before you send them.

On mobile, keep the referral small and permission based. Use the existing form and only include details the person is comfortable sharing.

Use existing referral shareAsk a question first

confirmation polish

After a referral, choose the safest existing next step.

If the person wants help now, use Campus Help or Quick Help. If they only need guidance, use support. This keeps one clear path instead of creating repeat requests.

Campus HelpFor student or campus-related support.Accept referralLet the person choose what to share.SupportBest for private or unclear requests.

status and support polish

Need to check or correct a referral?

Use the existing support path. Do not submit the same referral again just to check progress, change contact details or ask a privacy question.

Contact supportReferral share

status and safety polish

Need to change, check or pause a referral?

Use the existing support path instead of creating repeat referrals. This keeps the person on one safe thread and reduces confusion on mobile.

Contact supportCampus Help
What happens next

We will review the safety concern carefully

The team reviews the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.

Contact SupportCheck My Job

If something is unclear

Not sure what to enter or what happens next?

Keep the referral simple. If the person is not ready, details are missing, or the case feels sensitive, pause and use the existing support path instead of submitting extra information.

Use supportCampus Help

next steps

The next step should be clear before anyone continues.

Use this as a final mobile check: share the link, let the person accept or join when ready, and move questions to support rather than opening another process.

ShareSend the existing referral link.JoinUse the current referral join path.SupportAsk for help before sharing sensitive details.