Campus Help

What do you need help with?

Start with one simple choice. You can ask for yourself or help someone else. If you are not sure, tell us what is happening and we will point you the right way.

Get student help Track tech request Track study request Call us Campus helper guide

Start with this

Choose the closest type of help. If you are not sure, use the simple tech form and we will point it the right way.

Choose help type Call us

Campus helpers and referrals

Campus helpers can point students and local communities to this existing help path, but they should not collect passwords, promise fixes, quote work or take payment. Use the public helper guide for the safe wording and current referral boundaries.

Read the campus helper guide Share approved referral link Start Quick Help

Who needs help?

Choose the closest answer. This keeps the same campus flow and only helps us understand who we are helping.

MeI am the student and I need help.Someone elseI am helping a student, customer, parent, or staff member.I am not sureI just need help getting this sorted.

Helping someone else? That is okay. Tell us what you know. We can ask for more details later.

Start here

Choose one. If you are not sure, that is okay. You can be the student or someone helping them.

Tech helpLaptop, Wi-Fi, email, login, printer, software or security problems.Tutoring or study helpAssignments, exams, writing, referencing or understanding course content.I am not sureTell us what is happening and we will point you the right way.

Tap the closest choice

Choose “I am not sure” if nothing fits.

Tell us what happened

Use simple words. Skip anything you do not know.

Send and track

We check it and explain the next step before any paid work starts.

When do you need help?

Pick the closest time. This does not create a new form. It just tells us what to check first.

Before class Before an assignment Before an exam Now / today This week No rush

Student tech help

Pick the closest tech problem.

Laptop problemLaptop slow, broken, not starting, setup or updates.Internet or Wi-FiCampus Wi-Fi, home internet, hotspot or connection help.Email or loginStudent email, login, app access or account problem.Printer problemPrinting, scanning, printer setup or print errors.Software helpInstall, update or use study software.Assignment tech problemTech stopped you before class or an assignment.Scam or security worrySuspicious message, link, login or payment worry.I am not sureDescribe what happened in your own words.

Tutoring or study help

Pick the closest study problem. We help you learn and understand. We do not write, complete, or submit work for you.

Tutoring helpGet help understanding a subject or skill.Assignment guidancePlan your next step without someone doing the work for you.Study supportOrganise notes, study habits or a learning plan.Exam preparationRevise, practise and understand hard topics.English or writing supportImprove structure, wording, grammar or clarity.Referencing or citation helpUnderstand references, citations and source lists.Help understanding course contentAsk about a concept, class topic or learning material.I am not sureTell us what you need in your own words.

Keep it safe

Do not send passwords, one-time login codes, banking codes, or private student documents unless we ask. If unsure, call us.