Refer a Friend

Share friendly tech help in one simple step

Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.

1. Send the linkUse a normal message: “I thought this might help you.”

2. They decideYour friend can read it first, ask a question, or start Quick Help.

3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.

Share my link Get Tech Help Add my details

Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.

Referral thank-you

Share help. Get a small thank-you if it works out.

Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

A thank-you of up to 5% may apply

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.

Example job amountPossible thank-you

AUD 100.00AUD 5.00

AUD 200.00AUD 10.00

AUD 300.00AUD 15.00

AUD 500.00AUD 25.00

AUD 1,000.00AUD 50.00

Keep it friendlyShare it as a helpful suggestion, not a sales pitch.

We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.

No extra costThe referral thank-you does not add extra cost to the customer.

Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”

Fair sharing

Keep referral thank-yous fair

Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.

One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.

Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.

Use your link firstTo help us count it, the person should start through your referral link before booking.

No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.

Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check it Worried About a Scam?Report a safety concern

Campus Help

What do you need help with?

Start with one simple choice. You can ask for yourself or help someone else. If you are not sure, tell us what is happening and we will point you the right way.

Use student help options Track tech request Track study request Call us Campus support page guide

Simple campus help flow

One choice, one short form, then we contact you.

This page is for students, parents, teachers or support pages who need a simple next step. Start with the closest choice. You do not need to understand the whole system.

Choose help typePick tech help, study guidance or not sure.

Tell us the basicsName, contact and what happened are enough to start.

Wait for reviewWe check safety and explain the next step before work starts.

Start help request I am not sure Call us

Plain-language rule: users should know where they are, what they get, and what to tap next.

Campus support pages and referrals

Campus support pages can point students and local communities to this existing help path, but they should not collect passwords, promise fixes, quote work or take payment. Use the public support page guide for the safe wording and current referral boundaries.

Read the campus support page guide Share approved referral link Start Quick Help

Who needs help?

Choose the closest answer. This keeps the same campus flow and only helps us understand who we are helping.

MeI am the student and I need help.Someone elseI am helping a student, customer, parent, or staff member.I am not sureI just need help getting this sorted.

Helping someone else? That is okay. Tell us what you know. We can ask for more details later.

Start here

Choose one. If you are not sure, that is okay. You can be the student or someone helping them.

Tech helpLaptop, Wi-Fi, email, login, printer, software or security problems.Tutoring or study helpAssignments, exams, writing, referencing or understanding course content.I am not sureTell us what is happening and we will point you the right way.

Tap the closest choice

Choose “I am not sure” if nothing fits.

Tell us what happened

Use simple words. Skip anything you do not know.

Send and track

We check it and explain the next step before any paid work starts.

When do you need help?

Pick the closest time. This does not create a new form. It just tells us what to check first.

Before class Before an assignment Before an exam Now / today This week No rush

Student tech help

Pick the closest tech problem.

Laptop problemLaptop slow, broken, not starting, setup or updates.Internet or Wi-FiCampus Wi-Fi, home internet, hotspot or connection help.Email or loginStudent email, login, app access or account problem.Printer problemPrinting, scanning, printer setup or print errors.Software helpInstall, update or use study software.Assignment tech problemTech stopped you before class or an assignment.Scam or security worrySuspicious message, link, login or payment worry.I am not sureDescribe what happened in your own words.

Tutoring or study help

Pick the closest study problem. We help you learn and understand. We do not write, complete, or submit work for you.

Tutoring helpGet help understanding a subject or skill.Assignment guidancePlan your next step without someone doing the work for you.Study supportOrganise notes, study habits or a learning plan.Exam preparationRevise, practise and understand hard topics.English or writing supportImprove structure, wording, grammar or clarity.Referencing or citation helpUnderstand references, citations and source lists.Help understanding course contentAsk about a concept, class topic or learning material.I am not sureTell us what you need in your own words.

Keep it safe

Do not send passwords, one-time login codes, banking codes, or private student documents unless we ask. If unsure, call us.