TheFixers + Your IT & Tech MatesClear brand promise

TheFixers is the customer entry point for local technology help. Your IT & Tech Mates helps review, coordinate and deliver requests safely.

You only need to start one request. Staff keep the right Quick Help, referral or support context attached behind the scenes.

Campus helper dashboard guide

Use the existing ambassador dashboard as the campus helper home base.

Campus helpers should not have a second dashboard, second referral tracker or second skill profile. This guide points them to the existing dashboard, campaign, QR, share-code, student referral and skill-tag surfaces already used by the ambassador and campus helper loop.

Open existing dashboard Campus helper skill tags Referral pack

What helpers should use

DashboardUse the existing ambassador dashboard for referral progress, sharing actions, lifecycle prompts and next steps.
Existing dashboard
Campus routeUse the current campus ambassador route so campus context stays attached to the existing onboarding and referral system.
Campus route
Skill tagsUse the existing skill-tag surface to explain safe helper strengths without creating a second profile system.
Skill tags
Share assetsUse current campaign-kit, QR and share-code pages for campus sharing and attribution.
Campaign kitQR

Suggested dashboard flow

Start with onboarding.
A helper should understand campus boundaries before using the dashboard, QR, share-code or referral pack links.
Open the existing dashboard.
The ambassador dashboard remains the status home for campus helper sharing activity.
Use share-code and QR routes.
Campaign-kit, QR and share-code tools keep attribution in the current system.
Send help requests to official intake.
Campus helpers send people to student referral, Campus Help or Quick Help instead of collecting private details.

Dashboard boundaries

No second dashboardDo not build or use a separate campus helper dashboard while the ambassador dashboard already covers progress and sharing actions.
No private notesDo not store passwords, one-time codes, personal documents, banking details or screenshots outside approved request paths.
No reward promisesDashboard activity does not guarantee income, commission, work, payment timing or reward eligibility.
No staff bypassStaff review, provider assignment, reward review and customer safety checks stay in the existing admin routes.

Dashboard links for campus helpers

Student referralUse this for student-friendly referral handoff without creating a new form.
Student referral
Share codesUse the current share-code surface for tracked campus sharing.
Share codes
Quick HelpUse Quick Help when a person needs a real support request reviewed.
Quick Help
Staff skill reviewStaff can review campus helper skill-tag readiness from the current admin surface.
Admin skill tags

Next step

Use this guide as the bridge between campus helper onboarding, the referral pack and the existing ambassador dashboard. It adds navigation and expectation-setting only.

Campus helper onboarding Existing dashboard Referral pack

Existing ambassador, referral, QR, share-code, campaign-kit, skill-tag, staff review and Quick Help systems remain the source of truth.

Not sure where to go next?

Use the ambassador and campus helper path guide to move between the existing explain pages, onboarding, referral tools, dashboard guidance and help handoff without starting a duplicate flow.

Open path guide
Trust evidence

What our trust notes mean

Reviews, referral proof, warranty notes and provider trust signals are shown only after staff have evidence to support them.

Please do not share passwords, banking codes, PINs or one-time codes in any request.

Live readiness

Final readiness guidance is available before campus helper sharing goes live.

Live readiness