Can the checker guarantee a message is safe?

No. The checker gives general guidance only and cannot guarantee accuracy. Verify through official channels and get help if unsure.

Fake Virus Popup Asking for AnyDesk or TeamViewer

Do not install remote access software from a popup or cold call.

Scam Help helps Australians choose the right next step before they click, before they pay, after they click, or when they need to report.

Stop. Check. Ask Your IT & Tech Mates.

Remote access popup scamBest for: virus popups, support phone numbers, AnyDesk or TeamViewer requests.Do not call the popup number or install remote access software.

Quick answer

A real support provider will not appear from a random popup and pressure you to install remote access software.

30 second decision

Should I click, reply or pay?

Do not click links, reply with private details, pay money or install software from this message.

Check

Do not call the popup number or install remote access software.

Help

If someone already clicked, paid, entered details or installed remote access, start Quick Help.

Check this message now

Example message

“Virus detected. Call support now. Install AnyDesk so our technician can fix your computer.”

This is a general example only. Do not paste passwords, codes, banking details, card numbers, Medicare details, licence numbers or confidential business records into any public tool.

Warning signs

Popup says your computer is infected
Phone number appears inside the warning
They ask for AnyDesk, TeamViewer or remote access
They ask you to open banking while connected

What to do now

Close the browser or restart the device
Do not install remote access software from the popup
Disconnect internet if someone is connected already
Start Quick Help if you already allowed access

Australia reporting step

Report or verify through Australian official channels

If the message looks like a scam, keep the message as evidence and report it through Australian Government scam and cyber reporting services. These links open official external sites.

Report a scam to Scamwatch Report cybercrime at cyber.gov.au Read Australian scam guidance

If money, cards, banking, myGov, Medicare, ID documents or business account access were involved, contact your bank or the relevant official service directly first.

Free tool

Check the message before you act

Paste the suspicious wording into the free Scam SMS & Email Checker. It gives general guidance only and cannot guarantee accuracy.

Check a scam message

Why this helps

Built for real users, not security experts.

This short guide is written for family members, seniors, students, workmates and small business owners who need a plain-English answer quickly. It links to the free checker for a risk score and to Quick Help for serious cases.

Plain-English warning signsSafe next stepShare without private detailsLocal help path

Related Scam Help

Is this guide a guarantee?

No. It is general guidance only. Always verify through official channels. In Australia, report scams to Scamwatch and report cybercrime through cyber.gov.au if you clicked, paid, entered details or installed remote access software.