Quick answer: lead with calm, not blame
Start with reassurance: “You did the right thing asking me.” Then stop the payment, reply, click or software install while you check.
Scammers use urgency and embarrassment. A no-shame response helps your parent share the details you need to protect them.
What to check first
Ask whether they clicked, paid, shared a code, installed remote access or gave identity details.
Save screenshots, phone numbers, links, bank details and receipts before deleting anything.
Safer family habit
Use a family rule: no money, codes, passwords or remote access until one trusted person checks first.
Keep a printed list of trusted phone numbers for bank, family and local tech help.
Use the free checker before the next step
These free tools are a first check only. They are not a guarantee. Do not enter passwords, one-time codes, card numbers or identity documents into a checker.
What should I say first?
Say something calm like: “You are not in trouble. Let us pause and check it together before doing anything else.”
What if they already paid?
Call the bank first, then save evidence and use the Lost Money Next Step Helper.
What if they installed remote access?
Disconnect the device from the internet and use the Remote Access Scam Checker or Hacked Recovery Helper.