Pay-as-you-go support for small and micro businesses with computers, Microsoft 365, email, Wi-Fi, printers, backups, staff setup and everyday technology problems. Tell us what is happening. You do not need to diagnose it first.
$150/hour including GST. For uncertain faults, you can ask us to assess the request first. If you authorise initial troubleshooting, we stop and ask again before exceeding the agreed limit.
Choose the closest starting point and describe the problem in your own words.
We use the business impact and technical context to decide what should happen next.
Ask for an assessment first, or authorise up to the first hour. No surprise open-ended work.
Messages, approvals, bookings and invoices stay connected in your Business Workspace.
Choose the closest option. We will ask only for the business context that helps us triage the request: what is affected, how much work is being interrupted, how urgent it is and whether anything important is at risk.
Email, Microsoft 365, a computer, Wi-Fi, printer or business software is stopping someone from getting work done.
A practical health check for computers, Microsoft 365, accounts, Wi-Fi, backups and security, focused on what your business actually uses.
New staff, new computers, Microsoft 365 changes, printers, Wi-Fi, an office move or another planned technology change.
Backups, MFA, account recovery, suspicious activity, old staff access or planning for what happens when an important computer or account fails.
You do not need an team-only IT department or a managed-service contract. We can help with one problem, one change, or a practical check of the setup you already have.
Outlook, Microsoft 365 accounts, licences, OneDrive, shared mailboxes, MFA, sign-in problems and access changes.
Slow or failing PCs and laptops, replacement planning, software installation, new devices and troubleshooting.
Office Wi-Fi, connectivity, linkrs, printers, scanners and network problems that interrupt work.
Find out where important files live, whether backups are working and how the business could recover from a failure.
Set up computers and accounts, assign the right access, and remove access safely when someone leaves.
MFA, suspicious activity, account recovery, updates, staff access and practical steps to reduce avoidable risk.
IT faults are not always predictable by the hour. Instead of pretending every problem can be quoted in advance, we use staged approval.
Assessment first: send the problem for review without choosing a booking time or approving paid troubleshooting.
Or authorise the first hour: approve up to $150 inc GST after we accept and confirm the work. We ask again before exceeding that limit.
Need a larger troubleshooting ceiling? When an approved ceiling is recorded for the request, the Business Workspace can show that current approval. Paid work must stay within the authorised scope or ceiling until you approve a further stage.
Hourly troubleshooting vs a repair/project quote — see the difference →
Submitting a request does not itself take payment or confirm an appointment. Approval is separate from the Intent Score and from booking readiness.Once work starts, your Business Workspace keeps each request organised. Every job has its own Messages & updates area, so the conversation and decisions stay attached to the correct problem.
You do not need to diagnose it or choose a technical category. Describe what is affected and what you can no longer do; we will link it to the right IT or software path.
Use us for one problem, a planned change or a practical IT review. A request does not lock you into ongoing support.
For partnerships, investment, referrals, suppliers, media or community opportunities, send one message. Our Intent System can suggest the link, but a person reviews and responds. There is no booking or paid-work approval in this path.
A small-business technology example covering several everyday systems rather than one isolated device problem.
View the business IT example →A repair example showing why the device, business impact and next step need to be understood together.
View the business laptop example →No. Business IT support is available pay-as-you-go for one-off problems, checks and planned changes.
Describe what you see and what the problem is stopping you from doing. You do not need to diagnose the technical cause.
You can request an assessment first. If you want work to begin, you can authorise up to the first hour at $150 including GST; we ask again before going beyond that approved limit.
Yes, depending on the problem and availability. Many Microsoft 365, email and software issues can be handled remotely; physical and network problems may need onsite or drop-off support.
Yes. Common work includes Outlook, Microsoft 365 accounts, licences, OneDrive, shared mailboxes, MFA, sign-in and access issues.
We use the recorded approval boundary for that request. If more paid troubleshooting or a wider scope is needed, the next stage should be explained and approved before work goes beyond the current authorised amount or scope.
Business customers can use the Business Workspace. Each request has its own Messages & updates area, with related messages, booking actions, approvals and invoices kept together.
If your technology works but repetitive admin, enquiry handling or process problems are slowing the business down, explore the software and AI service separately.
Start with the closest problem. We will keep your context through assessment, approval, booking and your Business Workspace.
