Fix a problem
Email down, a slow or broken computer, Wi-Fi dropping, printer faults or business software not working.
What we'll ask: What stopped, who is affected and whether work or important data is at risk.
Describe the problem Small business IT support · Melbourne's north
Small business technology, without the IT contract.
Starting a business, cleaning up an existing setup or dealing with an IT problem? We help with professional email, Microsoft 365, computers, cloud, websites, security and everyday business technology — then leave you in control.
Project setup + pay-as-you-go support. New-business and IT-reset projects have defined scopes. Everyday troubleshooting remains $150/hour including GST with staged approval for uncertain faults.
Small business IT · start here Something has stopped working A planned change or setup Prevent problems and protect work
What does your business need help with?
Tell us what is happening and how it affects your work. You don't need to know the technical cause or choose an IT service name.
Set up or improve IT
New staff, Microsoft 365, computers, accounts, cloud files, website improvements or an office move.
What we'll ask: What you want to change, what you already use and when you need it.
Describe the setup or changeCheck and protect IT
Backups, account access, MFA, suspicious emails, security risks or a practical health check.
What we'll ask: What concerns you, whether anything is already compromised and what matters most.
Request an IT health check Concerned about security or data loss? If work has stopped or there may be a security incident
Call 0452 323 571 Tell us whether one person or most of the business is affected. If you suspect an account compromise, avoid sharing passwords or codes and use a trusted channel to contact your bank or account provider when necessary. Submitting an enquiry does not guarantee an immediate response.
Looking for a specific business service? Explore detailed options
Helpful next steps
Repair a device, try a safe first check, or get business-wide help.
One broken laptop may need repair. If email, shared files or Wi-Fi affect several people, explain the wider business problem in QuoteMe so we can review both needs.
Hardware diagnostics and wider business IT needs can be separate work. A technician confirms scope, price and timing before any paid work.
A simpler support journey
How Business IT support works
- 1Tell us what happened
Choose the closest starting point and describe the problem in your own words.
- 2We work out the next step
We use the business impact and technical context to decide what should happen next.
- 3You approve paid work
Ask for an assessment first, or authorise up to the first hour. No surprise open-ended work.
- 4Keep everything together
Messages, approvals, bookings and invoices stay connected in your Business Workspace.
Start with the business problem Something isn't working Not sure everything is right I need something set up Protect accounts, files and continuity
What do you need help with?
Already know the type of help you need? These more specific options use the same QuoteMe system as the three choices above. Business impact, urgency and safety still guide a human-reviewed next step.
Fix an IT Problem
Email, Microsoft 365, a computer, Wi-Fi, printer or business software is stopping someone from getting work done.
- Tell us what is affected
- Tell us whether one person or the wider business is affected
- Describe what you see, not what you think the technical cause is
Check My Business IT
A practical health check for computers, Microsoft 365, accounts, Wi-Fi, backups and security, focused on what your business actually uses.
- Choose the area worrying you most
- Tell us your approximate team size
- Get practical priorities rather than a large technical audit
Set Up or Change My IT
New staff, new computers, Microsoft 365 changes, printers, Wi-Fi, an office move or another planned technology change.
- Tell us what is changing
- Choose when you need it
- We can confirm scope before paid work starts
Protect My Business IT
Backups, MFA, account recovery, suspicious activity, old staff access or planning for what happens when an important computer or account fails.
- Tell us what you are concerned about
- Flag possible data loss, account compromise or money at risk
- We prioritise the safest next action
Small business technology support
Help with the systems your business relies on every day.
You do not need an team-only IT department or an ongoing monthly IT support contract. We can help with one problem, one change, or a practical check of the setup you already have.
Microsoft 365 & business email
Outlook, Microsoft 365 accounts, licences, OneDrive, shared mailboxes, MFA, sign-in problems and access changes.
Explore Microsoft 365 & business email setup →Websites & Website Care
WordPress websites for sole traders and small businesses, ongoing maintenance, minor monthly changes and separately scoped AI or automation upgrades.
Compare Website Care options →Business computers & devices
Slow or failing PCs and laptops, replacement planning, software installation, new devices and troubleshooting.
Wi-Fi, internet & printers
Office Wi-Fi, connectivity, linkrs, printers, scanners and network problems that interrupt work.
Backups & recovery
Find out where important files live, whether backups are working and how the business could recover from a failure.
New staff & staff leaving
Set up computers and accounts, assign the right access, and remove access safely when someone leaves.
Small business cyber basics
MFA, suspicious activity, account recovery, updates, staff access and practical steps to reduce avoidable risk.
Clear approval before paid work
When the job length is uncertain, you stay in control.
IT faults are not always predictable by the hour. Instead of pretending every problem can be quoted in advance, we use staged approval.
$150/hour including GST
Assessment first: send the problem for review without choosing a booking time or approving paid troubleshooting.
Or authorise the first hour: approve up to $150 inc GST after we accept and confirm the work. We ask again before exceeding that limit.
Need a larger troubleshooting ceiling? When an approved ceiling is recorded for the request, the Business Workspace can show that current approval. Paid work must stay within the authorised scope or ceiling until you approve a further stage.
Hourly troubleshooting vs a repair/project quote — see the difference →
Submitting a request does not itself take payment or confirm an appointment. Approval is separate from the Intent Score and from booking readiness. Your Business Workspace
One place for the support history your business needs.
Once work starts, your Business Workspace keeps each request organised. Every job has its own Messages & updates area, so the conversation and decisions stay attached to the correct problem.
- Messages & updatesThe conversation and updates stay with the correct request.
- Work approvalsReview proposed work and approve the next stage when needed.
- BookingsAppointment actions remain connected to the request.
- Invoices & historyFollow invoices, completed requests and business support records in one place.
Not sure which IT option?
Just describe what the technology problem is doing to the business.
You do not need to diagnose it or choose a technical category. Describe what is affected and what you can no longer do; we will link it to the right IT or software path.
No contract required
Use us for one problem, a planned change or a practical IT review. A request does not lock you into ongoing support.
Work with us
Not every business conversation is an IT job.
For partnerships, investment, referrals, suppliers, media or community opportunities, send one message. Our Intent System can suggest the link, but a person reviews and responds. There is no booking or paid-work approval in this path.
Work togetherPartnership or collaborationService delivery, technology, community or strategic collaboration.Start one message → Company & productInvestor or funding enquiryDiscuss the business, Intent System, product direction or a potential investment conversation.Start one message → Professional networkReferral partnerRefer work, discuss overflow jobs or explore a professional referral relationship.Start one message → Products & servicesSupplier or vendorIntroduce a product, service, distribution or supplier proposal for human review.Start one message → Public & communityMedia, community or eventInterviews, speaking, local initiatives, education or community collaboration.Start one message → Not sureAnother business enquiryTell us in your own words. You do not need to choose the right department.Start one message →
Small Business IT guides
Understand the setup before you choose a project.
Read practical guides covering new-business technology setup, Business Launch, Microsoft 365 and business email, Business IT Reset and the Business Tech Health Check.
Guides support the service pages
The articles explain the problem and scope. The service page and written quote confirm the actual project inclusions, assumptions and price.
Published business examples
See how everyday IT problems connect to business impact.
Email, Wi-Fi and backup support
A small-business technology example covering several everyday systems rather than one isolated device problem.
View the business IT example →Business laptop failure
A repair example showing why the device, business impact and next step need to be understood together.
View the business laptop example → Business IT questions
Before you request help
Do I need an IT support contract?
No. Business IT support is available pay-as-you-go for one-off problems, checks and planned changes.
What if I do not know what is wrong?
Describe what you see and what the problem is stopping you from doing. You do not need to diagnose the technical cause.
How do you charge when you do not know how long a fault will take?
You can request an assessment first. If you want work to begin, you can authorise up to the first hour at $150 including GST; we ask again before going beyond that approved limit.
Can you help remotely and onsite?
Yes, depending on the problem and availability. Many Microsoft 365, email and software issues can be handled remotely; physical and network problems may need onsite or drop-off support.
Can you help with Microsoft 365 and business email?
Yes. Common work includes Outlook, Microsoft 365 accounts, licences, OneDrive, shared mailboxes, MFA, sign-in and access issues.
What happens if troubleshooting could take longer than the amount I approved?
We use the recorded approval boundary for that request. If more paid troubleshooting or a wider scope is needed, the next stage should be explained and approved before work goes beyond the current authorised amount or scope.
Where do messages, approvals and invoices go?
Business customers can use the Business Workspace. Each request has its own Messages & updates area, with related messages, booking actions, approvals and invoices kept together.
Different need?
Explore process pilot Missed-Call SMS & Enquiry Connector → Software & AI is a separate project path.
If your technology works but repetitive admin, enquiry handling or process problems are slowing the business down, explore the software and AI service separately.
Business IT help
Start a Business IT request Tell us what is getting in the way.
Start with the closest problem. We will keep your context through assessment, approval, booking and your Business Workspace.