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Scam Safety Shorts · Family scam
Family scam

Hi Mum New Number Scam: What to Do Before You Reply

What to check before replying or sending money.

Family or friend impersonationBest for: new number, urgent money, PayID, cannot call.Call the person using an old trusted number before replying.
Open free scam checkerAlready clicked? Get help
Hi Mum new number scam message on a phone with warning signs before replying or sending money
Quick answer

Do not send money to a new number until you call the person using their old number or another trusted contact method.

30 second decision

Should I click, reply or pay?

No

Do not click links, reply with private details, pay money or install software from this message.

Check

Call the person using an old trusted number before replying.

Help

If someone already clicked, paid, entered details or installed remote access, start Quick Help.

Check this message now

Example message

“Hi Mum, I lost my phone. This is my new number. Can you PayID me urgently?”

This is a general example only. Do not paste passwords, codes, banking details, card numbers, Medicare details, licence numbers or confidential business records into any public tool.

Warning signs

  • They say their phone is lost or broken
  • They ask you to save a new number
  • They ask for urgent money or PayID
  • They avoid a phone call

What to do now

  • Call the person using their old number
  • Ask another family member to confirm
  • Do not send money straight away
  • Use the checker before replying
Free tool

Check the message before you act

Paste the suspicious wording into the free Scam SMS & Email Checker. It gives general guidance only and cannot guarantee accuracy.

Open free scam checker
Why this helps

Built for real users, not security experts.

This short guide is written for family members, seniors, students, workmates and small business owners who need a plain-English answer quickly. It links to the free checker for a risk score and to Quick Help for serious cases.

Plain-English warning signsSafe next stepPrivacy-safe sharingLocal help path

Related Scam Safety Shorts

PayID Buyer Scam →How to Check a Suspicious SMS Before You Click →Parcel Delivery Scam SMS →
Is this guide a guarantee?

No. It is general guidance only. Always verify through official channels and get help quickly if you clicked, paid, entered details or installed remote access software.