A trusted contact for small questions
The senior knows where to start instead of waiting until several problems become overwhelming.
Ongoing senior support
Ongoing Senior Tech Confidence Plans Across Melbourne’s North
Regular, patient support for seniors who want a familiar place to ask questions, check suspicious messages and keep devices easier to use.
Local plan coverage
Ongoing support with clear limits
Why families choose an ongoing plan
Technology problems often return in small ways: a new phone update, a forgotten setting, an unfamiliar message or an app that suddenly looks different.
Consistent explanations
We keep support simple and can refer back to previous notes and device setup.
Reassurance for family
With consent, a nominated family contact can receive relevant service summaries and help coordinate follow-up.
Compare the two senior support plans
Plans provide scheduled support and priority access. They do not include unlimited repairs, unlimited onsite visits, parts or third-party subscriptions.
Senior Tech Care — $29/month or $299/year
Includes two scheduled remote or phone-help sessions, an annual device and account review, priority scam-message guidance and 10% labour discount.
Senior Tech Care Plus — $49/month or $499/year
Includes four support sessions, one annual onsite visit, priority booking, backup and update review, family-authorised summaries and 15% labour discount.
Clear usage boundaries
Unused support time does not roll over. Extra work, travel, parts and repairs are quoted before proceeding.
Simple annual review
We review whether the plan is still useful and whether the senior’s devices or support needs have changed.
How membership support works
1. Choose the right planSelect the expected level of help and whether family coordination is needed.
2. Register the senior and devicesWe record only the practical information needed to provide support.
3. Use scheduled supportBook a phone, remote or included onsite session within the plan limits.
4. Review each yearWe confirm the plan still represents good value and update the support priorities.
Ongoing help without “unlimited support” confusion
No pressure and no surprise work
Each plan states the included sessions and discounts. Repairs, parts and additional visits are never represented as unlimited.
Privacy-respecting support
Member records are limited to practical service information, and remote access is used only with clear consent for a suitable task.
Family involvement by consent
A nominated family contact can assist with bookings and summaries, but the senior’s preferences and permission remain central.
Senior support plans for Melbourne’s northern suburbs
Plans are available for seniors in Epping, Wollert, Lalor, Mill Park, South Morang, Mernda, Thomastown and Bundoora.
Senior Tech Confidence Plan FAQs
Does the monthly plan include repairs?
No. It includes the stated support sessions and discounts. Parts and repair labour are quoted separately.
Do unused sessions roll over?
No. This keeps plan pricing predictable and ensures capacity remains available for current members.
Can I cancel the plan?
Cancellation terms are provided before signup. Annual plans and monthly plans may have different notice or refund rules.
Can my parent use the plan while I manage the account?
Yes, provided the senior consents to the arrangement and any information shared with you.
Is remote access required?
No. Remote support is used only when suitable and with clear consent. Phone and onsite options are also available under the relevant plan.
Choose ongoing support that stays manageable
Tell us how often help is usually needed and whether the senior prefers phone, remote or onsite support.
One connected service system
Need help or referring someone?
Your IT & Tech Mates uses TheFixers.app to manage QuoteMe requests, tracked referrals, quotes and customer follow-up in one connected system.
I need help
Tell us who needs help, the device involved, the suburb and the main concern. The request enters the same system used for review, estimates, quotes and follow-up.
Describe the support neededI am referring someone
Helping a parent, resident or community member? Sign in to share a tracked referral.
Refer someone you are helpingReferral commissions are subject to eligibility, completed-job verification and the referral terms.
Related help
Choose the next page that matches the situation
These existing pages connect this service to the most useful learning, safety, setup or repair pathway.
Related senior service
Senior Tech Confidence Session
Start with a one-off session before deciding whether ongoing support is necessary.
Related senior service
Senior Scam Safety Review
Use a focused review after a suspicious call, message, email or remote-access incident.
Preparation tool
Senior tech support assessment
Document goals, devices and support needs before selecting a plan.