Learn the tasks that matter to you
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Senior support plan
Senior Tech Confidence Sessions Across Epping and Melbourne’s North
$249
A personalised 90-minute session for seniors who want to learn, practise and feel more independent with everyday technology. Senior Tech Confidence Session — $249.
Available across
Patient learning, not rushed technical support
For seniors who want confidence, not just a quick fix
A Confidence Session is useful when the goal is to understand the device and practise several everyday tasks, rather than only repair one fault.
Practise with a real person beside you
We demonstrate the step, then let the senior try it with patient guidance.
Create instructions that make sense later
We prepare simple notes using the words and device the senior actually uses.
What the session can include
The session is adapted to the senior’s device, experience and learning goals.
Up to 90 minutes one-to-one
Enough time to slow down, repeat steps and ask questions without feeling rushed.
Up to three learning goals
We agree the priorities at the start so the session stays focused and useful.
Accessibility and ease-of-use settings
We can enlarge text, simplify the home screen, improve sound and adjust other helpful settings.
Personal step-by-step guide
The senior receives practical notes for the tasks covered during the session.
How we build confidence step by step
1. Choose the learning goalsTell us what the senior wants to do independently.
2. Check the device is readyWe address obvious blockers such as updates, storage or login access.
3. Demonstrate and practiseWe show one step at a time and give the senior time to repeat it.
4. Leave a simple practice planWe identify what to practise and when a follow-up session may help.
Learning support with respectful boundaries
No pressure and no surprise work
The session follows the senior’s chosen learning goals. We do not fill the time with unrelated upgrades or products.
Privacy-respecting support
Practice happens on the senior’s own device. Sensitive logins remain under the senior’s control throughout the lesson.
Family involvement by consent
A family member can sit in and learn the same steps, helping the senior receive consistent support after the session.
Personalised senior technology lessons near you
Sessions are available in homes across Epping, Wollert, Lalor, Mill Park, South Morang, Mernda, Thomastown and Bundoora.
Senior Tech Confidence Session FAQs
Is this a computer class?
It is a private, personalised session using the senior’s own device and goals. It is more practical than a general classroom lesson.
Can we cover phone and laptop tasks together?
Yes, provided the selected goals fit within the 90-minute session.
Can a family member attend?
Yes. Many families attend so they can reinforce the same steps later.
Is the session suitable for a complete beginner?
Yes. We start from the senior’s current level and avoid assumptions or technical jargon.
Can you return for follow-up lessons?
Yes. A one-off follow-up or an ongoing Senior Tech Confidence Plan can be arranged.
Choose the skills you want to learn
Tell us the senior’s device and the two or three tasks they would most like to master.
One connected service system
Need help or referring someone?
Your IT & Tech Mates uses TheFixers.app to manage QuoteMe requests, tracked referrals, quotes and customer follow-up in one connected system.
I need help
Tell us who needs help, the device involved, the suburb and the main concern. The request enters the same system used for review, estimates, quotes and follow-up.
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Related help
Choose the next page that matches the situation
These existing pages connect this service to the most useful learning, safety, setup or repair pathway.
Related senior service
Senior Tech Help Visit
Choose a shorter visit when one device or one immediate problem needs attention.
Related senior service
Senior Tech Confidence Plan
Move to ongoing support when regular practice and follow-up are more useful.
Connected service
Device setup Melbourne
Use this when a new phone, tablet or computer needs accounts, updates, backups and accessories configured.