Your IT & Tech Mates
Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

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Refer a Friend

Share friendly tech help in one simple step

Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Share my linkGet Tech HelpAdd my details
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Thank-you guide

See what 5% can look like

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf the job goes ahead, we check the thank-you before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”
Fair sharing

Keep referral thank-yous fair

Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
Referral claritySame help, clearer handoff

Referral links start through TheFixers and are reviewed with Your IT & Tech Mates. Referral details stay attached in the background so the customer can continue through one clear help path.

Evidence checked

Trust wording is reviewed before it is shown

Public trust notes should be based on real review, referral, warranty or provider evidence, not self-claimed badges or automatic ranking.

Share friendly tech help

Send one simple link. The person you refer can accept it first, then continue to the Quick Help form when they are ready. They control what details they share.

Simple flow: copy the message, send it once, and let them choose whether to continue.

No pressure Send it as a helpful suggestion.They choose The person decides whether to ask for help.Keep it simple One clear message is enough.
Preview referralAdd my details

Best next step: preview the referral first if you want to check what your friend will see, then copy the message below.

Referral handoff

Share the accept page first, not a separate booking form

The person you refer should accept the referral, then move into Quick Help with the referral details still attached.

1. Share referral link
2. They accept it
3. They continue to Quick Help
Preview accept pageOpen referred bookingAsk support to check

Referral details help staff understand where the request came from. The repair request itself still uses the existing Quick Help path.

Simple referral loop

Share help, support real jobs, and keep the thank-you clear.

The best referral is easy: send one useful link to someone who genuinely needs help. If their suitable paid job goes ahead, your possible thank-you can be checked using the existing referral record.

1. Share one clear linkThey choose whether to ask for help. No pressure and no confusing setup.
2. A provider may get useful workThe request can become a real local job for a suitable provider.
3. Possible 5% thank-youIf the job is suitable and paid, the existing referral flow can check the thank-you.
Make it repeatable: share when it genuinely helps someone, not as a spam message.
Helpful sharing

Choose a message that sounds like you

People are more likely to trust a referral when the message feels natural. Pick one, copy it, and send it only to someone who may genuinely need help.

Helpful friendWarm and simple for family, neighbours, or friends.
Family check-inGood when someone may need a calm hand with everyday tech.
Small businessShort and practical for local business owners.

Copied. Send it when it feels useful.

Keep it helpful: no pressure, no promises, and no guaranteed thank-you. The person you share with stays in control.
What happens after sharing

Your link can stay connected without extra steps

When someone starts through your referral link, the existing referral details can stay attached to their Quick Help request. That helps the team check any possible thank-you fairly, without asking them to repeat the story.

Link openedThe request can keep the referral code.Help requestedThe customer chooses what details to send.Thank-you checkedOnly suitable completed work can count.
This improves trust and repeat sharing by making the path clearer. It does not promise a reward or create a new tracking system.

A simple reason to share again

Send the link when it genuinely helps. A suitable paid job can create a possible 5% thank-you and send real work to the right helper.

1. Share helpUse one message or your link.
2. They bookThe job must be suitable and paid.
3. Thank-you growsEligible jobs can add to your reward balance.

Best next step: copy one natural message, send it to one suitable person, then let them choose whether to continue.

Referral link

Copy and share your referral link

Use the link or the ready-to-send message below. The person you refer stays in control and chooses whether to ask for help.

Copied.

SMSWhatsAppEmailGet Tech Help

To help us count it, the person should start through your referral link before booking. Thank-yous are not guaranteed and may not apply to cancelled, refunded, repeat, fake or self-made bookings.

Privacy and safety

The person you refer chooses what details to send. Their private request is not shown back to you from this flow.

Please do not enter passwords, PINs, banking codes or one-time login codes.

Referral kept tidy

We keep the referral code consistent and avoid creating another record if these details already exist. If you already accepted this referral, continue from the same link instead of starting again.

Reference: not supplied

How it works

1. Share the link.
They see a plain “you’ve been referred” page first, with their choice clearly explained.
2. They accept the referral.
The referral is attached without showing their private request details to you.
3. They request help.
Quick Help sends the request to our team before any next step is arranged.

Please do not share passwords, banking codes, PINs or one-time login codes in any form.

Before referring or sharing

Before you refer or share: referrals are for friendly introductions only. They do not guarantee jobs, income, rewards, priority service or ongoing work. Any thank-you reward is checked by our team, and customers should never be pressured, misled or told a reward is guaranteed.