What this page is for
This page helps you choose the right starting point without needing to understand every tool in the system.
Share friendly tech help in one simple step
Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Share help. Get a small thank-you if it works out.
Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideSee what 5% can look like
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf the job goes ahead, we check the thank-you before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingKeep referral thank-yous fair
Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
If there is immediate danger, call emergency services first
For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.
Choose your path
Not sure which path fits you?
Start with what you want to do today. Customers, providers, students, campus support pages and referral partners each have a guided path, and you can change direction later if needed.
- Pick customer if you need tech help.
- Pick provider or support page if you want to offer services.
- Pick student or campus if you are exploring supported learning or local help pathways.
- Pick referral/share if you want to introduce someone safely.
Good to know:
You are not expected to diagnose the problem yourself. Start with the safest description you can give. Do not share passwords, one-time codes, banking codes or private access details.
You are not expected to diagnose the problem yourself. Start with the safest description you can give. Do not share passwords, one-time codes, banking codes or private access details.
Easy to use on mobile: one clear next step, larger tap targets and comfortable spacing.
Helpful note
Start with the path that matches you
Your next step
Pick the option that sounds closest to what you need. If unsure, choose customer help or support.
What happens after
You will be sent to an existing manual page. Nothing is booked, published or sent automatically.
Good to know: this page keeps the next step simple. It does not add payments, price competition, provider comparison, automatic public posting, automatic booking or automatic messages.
Recommended path
I need help
Start a Quick Help request, check an existing job, or contact support without needing to understand the full system.
Start or check Quick HelpContinue setup checklistCustomer journey guideCustomer support
Customer
I need help
Start a Quick Help request, check an existing job, or contact support without needing to understand the full system.
Safe option: /quick-help/index.php
Provider / support page
I offer help
Continue provider setup, confirm services, availability and verification, then use manual tools to build trust.
Safe option: /provider-entry/start.php
Student
I am a student
Find the student guidance path, describe what you need, and use safe manual support if something is unclear.
Safe option: /customer-segments/students/start.php
Campus / school support page
I help at a campus or school
Use the existing campus help pathway to post or guide requests without creating automated assignments.
Safe option: /campus-help/index.php
Ambassador / referral partner
I want to refer or share
Open the sharing and referral tools, use approved proof, and keep referrals checked by our team.
Safe option: /ambassador-network/onboarding.php
Admin / support staff
I support customers/admin
Check link readiness, customer triage and persona UX safety before changing public pages.
Safe option: /admin/persona-ux-readiness/
Safety
Manual-only guidance
- This routing layer links people to existing manual pages only.
- It does not change customer, provider, student, campus, ambassador or referral portals.
- It does not automatic messages, auto-book jobs, process payments or payouts, publish proof, rank providers, run rewards automation, create price competition, price competitions or public price comparison.
- If a preferred link is missing, it shows a safe fallback instead of a blank or broken path.
Nothing to show yet
Start with the simple guide. It will point you to the next useful manual step without asking you to understand the whole system.
This is guidance only; it does not automatic messages or auto-book anything.
We will review the safety concern carefully
The team reviews the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.