★★★★★
“Explained the issue clearly and helped us decide what was actually worth fixing.”
Local repair customer
Guided Quick Help · Senior-friendly · Device repair · Local providers
Trusted local tech help, made easier to ask for.
Tell us what happened in plain English. We guide home users, seniors, students, families and organisations to the right tech help path.
Need patient help, helping someone else, or not sure what the problem is? Start with the guided help path. Please do not send passwords, PINs, banking codes or private access details.
PlainEnglish intake
Patientsenior-friendly help
Devicerepair & home tech
✓
Start simplyChoose the help path that sounds closest.
✓
Patient helpGood for seniors, families and people helping someone else.
✓
Device and home techComputers, phones, consoles, CCTV, doorbells and TVs.
✓
Trust controlsReviews, incidents and eligibility guide provider visibility.
★★★★★
“Patient, practical and easy to deal with. Exactly what we needed for home tech help.”
Home support customer★★★★★
“No confusing jargon. Just straight advice and a clear next step.”
Melbourne North customer
Senior-friendly guided help
One calm starting point for homes, seniors and families.
Quick Help is designed for people who may not know the technical words. Choose the situation, tell us what happened, and we guide the next step.
⚡
Start guided help
For computer, phone, Wi-Fi, printer, scam concerns, TV, console, CCTV, doorbell or device repair help.
Get help now → 🤍Senior-friendly tech help
Patient support for phones, email, video calls, scams, Wi-Fi, TVs and home devices.
Senior help path → 👨👩👧Helping someone else
For family members, carers, neighbours and support workers arranging tech help for another person.
Request for someone → 🛠️Device and home tech
Phones, tablets, laptops, gaming consoles, CCTV, smart doorbells, TV setup and repair requests.
Device help →NDIS and aged care wording: Your IT & Tech Mates is not an NDIS registered provider, aged care provider or care-service provider. We assist NDIS service providers, aged care service providers, carers, families and organisations with their clients’ IT and technology help needs only.
Main entry point
Choose the easiest help path without technical words.
Use guided Quick Help for home tech, device repair, senior-friendly support, student help, scam concerns and client IT/technology requests from NDIS service providers and aged care service providers.
Get help now
Answer a few simple questions. No technical words needed.
Start guided helpExisting Job Support
Follow up a quote, invoice, warranty, payment record or existing repair job.
Open job supportReferral Area
Share Your IT & Tech Mates and track eligible referral rewards where rules are met.
Open referral areaAmbassador Network
Campus and neighbourhood ambassadors can refer customers, invite providers and track commissions.
Explore ambassadorsProvider / repair partner
For repair shops and approved service partners who need to apply, verify documents, manage jobs or track provider referrals.
- Provider application
- Verification documents
- Provider dashboard path
Business helpdesk
For workplace IT issues, business support requests and systems help that should stay separate from home customer jobs.
- Business IT support
- Helpdesk requests
- Workplace tech issues
Client IT help for agencies
For NDIS service providers, aged care service providers, schools and organisations arranging IT or technology help for their clients only.
- Client device and tech help
- Pickup or handover
- No disability, aged care or health services
Device pickup request
For approved device pickup, repair handover and organisation-led client IT support requests.
- Device pickup request
- Approved scope tracking
- No passcodes in forms
Campus Help
Student tech setup, study support referrals, assignment planning support and campus provider pathways.
- Campus zones
- Student helpers
- Academic integrity rules
Neighbourhood Help
Local help for seniors, families, scam safety, home tech, small business and community groups.
- Suburb zones
- Local referrals
- Verified providers
Not sure where to start?Use guided Quick Help. It asks simple questions and sends the request to the right support path.
Ambassador Network
Grow Quick Help with Campus and Neighbourhood Ambassadors.
The Ambassador Network gives students, neighbours and community connectors a simple way to refer jobs into Quick Help, invite local providers and upgrade only when they are approved to perform work.
24active zones preview
86ambassador spots open
31preferred spots available
18verified providers preview
Campus entry page
Campus Ambassadors
For students, clubs and campus communities who can refer student tech setup, study support referrals and trusted local services into Quick Help.
- Campus zones and specialities
- Referral link and QR code
- Provider invite pathway
Neighbourhood Ambassadors
For local residents, parents, community groups and business connectors who can refer seniors, families and small businesses into Quick Help.
- Suburb and postcode zones
- Scam safety and home tech referrals
- Local provider invite pathway
Ambassadors refer
They can share a link, QR code or local campaign and earn commission when paid bookings are completed.
Providers perform
Anyone who wants to do jobs must upgrade, provide ABN details, choose job types and pass Your IT & Tech Mates review.
Certificates unlock jobs
Public liability, professional indemnity and WWCC expiry dates control which provider jobs can be accepted.
| Zone | Speciality | Spots left | Status |
|---|---|---|---|
| RMIT City | Student tech setup | 2 | Limited |
| Coburg 3058 | Seniors tech help | 1 | Limited |
| Brunswick 3056 | Scam safety checks | 3 | Open |
| Melbourne Uni Parkville | International student setup | 0 | Waitlist |
Provider control layer
Ambassadors can invite providers, but Your IT & Tech Mates approves who can do the work.
In-person jobs, tutoring, advice, school support and senior support can be locked until the right certificates are verified and not expired.
Campus opportunity · local connection
Students can build skills while helping their community.
Campus Ambassadors can start by sharing Quick Help, referring classmates, inviting trusted local providers and learning practical communication before applying to become verified independent providers.
Upskill students
Students learn customer communication, problem triage, responsible referral habits and how to guide people into the right support path.
Promote local connection
Ambassadors can connect classmates, neighbours, families and trusted local providers through Quick Help instead of scattered group chats.
Create real experience
Referral links, QR codes, zones and commission tracking give students practical exposure to local business and community support.
Keep it safe
Ambassadors refer. Verified providers perform. Certificates unlock job types, and expired certificates lock access until reviewed.
Student pathway
Join as a Campus Ambassador, build confidence, invite trusted providers, then apply for provider approval only when ready.
Choose your path
What do you need help with today?
Pick the closest path, or start with guided Quick Help if you are unsure. We now support broader device and home technology requests.
Most common
Fix my device
Computer, laptop, MacBook, phone, tablet, battery, screen, charging, data recovery and virus help.
Home visits
Help at home
Wi-Fi, printers, smart TVs, gaming consoles, CCTV cameras, smart doorbells and patient in-home troubleshooting.
Families
Support someone else
Seniors, families, carers, school devices and client IT help requests from NDIS/aged care service providers.
Business
Improve my systems
Business IT, software, automation, websites, AI and practical workflows.
Helpful guides
Read the answer first. Then start Quick Help if you need us.
Your IT & Tech Mates has a growing library of plain-English repair, scam safety, Wi-Fi, student device and small business guides. Use these entry points to send visitors to the right post without turning the homepage into a crowded blog archive.
Popular repair guide
Why is my computer so slow?
Common causes, safe checks and when a slow computer needs proper repair help.
Read the guide → Home techHow to fix Wi-Fi dropouts
Simple router, modem, NBN and home coverage checks before booking support.
Read the guide → Business AIWhere should a small business start with AI?
Practical first steps for automating admin without overcomplicating the business.
Read the guide →Repair guides
Laptop, computer, MacBook, phone, battery, charging, virus and data recovery help.
Family, school and safety
Helpful reading for parents, seniors, carers and people setting up student devices.
Tradie and small business posts
Shortcuts for quotes, missed calls, CRM, customer replies and practical AI use.
Not sure which post fits your issue?Use the Quick Help hub if you need action now, or browse the guides hub if you want to learn first.
Simple pricing
Know the next step before you spend.
Clear rates, no call-out fee for local support, and quotes before work starts.
Hourly support
$155/hr
Local Melbourne North rate usually $135/hour. Best for troubleshooting, setup, Wi-Fi, printers and general tech help.
Repairs
Computer, laptop, phone and tablet repairs are quoted after the issue is scoped. No work starts without your approval.
- Screens, batteries and charging faults
- Performance and startup problems
- Data recovery and malware help
Projects
Software, AI, automation, websites, business systems and consulting are scoped based on outcomes and complexity.
- Practical business systems
- AI assistants and automation
- Website and app development
Small business
Software, automation and AI that actually helps.
Practical systems for enquiries, quoting, admin, CRM, follow-up and business workflows.
Tradies
Reduce after-hours admin
Missed call replies, quote follow-up, job notes and simple automation for busy trade businesses.
ReviewAI business process review
Find where AI can save time without making your business more complicated.
GuideWhere to start with AI
Plain-English starting points for owners who want useful automation, not hype.
Local coverage, local judgement.
We help across Epping, Wollert and nearby Melbourne North suburbs with repairs, home IT support, business systems and patient tech help for families.
Everyday jobs
Common issues we handle all week.
Tablet and iPad help
Setup, apps, transfers, accessibility and family support.
Phone help
Charging, battery, screen, setup and repair-vs-replace advice.
Printer and Wi-Fi
Printers that will not connect, scan or talk to the right device.
Console and setup
Accounts, internet connection, family controls and troubleshooting.
Ready?
Tell us what is wrong. We’ll guide the next step.
Start with the Quick Help hub for repairs, job support and specialist paths, or use referrals if you are sharing us with someone else.