Step 1: Back Up Your Data
This is the most important step. Even for repairs that shouldn't affect data (screen replacement, battery swap), unexpected complications can occur. Back up to an external drive or ensure cloud sync is current before bringing the device in.
Step 2: Note Your Device PIN or Password
Our technician will need to access the device to verify the repair is complete. Have your Windows login, PIN, or Mac password ready. Do not give us passwords for email, banking, or other online accounts — we only need device login.
Step 3: Sign Out of iCloud or Google (Where Relevant)
For iPhone and iPad repairs, sign out of iCloud (Settings > Your Name > Sign Out) before bringing the device in. For Android, disable Factory Reset Protection in Google settings. This prevents activation lock issues during repair.
Step 4: Describe the Fault Clearly
The more specifically you can describe the problem — when it started, what triggers it, what you've already tried — the faster we can diagnose and fix it. A one-line description in a WhatsApp message before you bring the device in helps us prepare.
Step 5: Bring the Right Accessories
Bring your charger and charging cable. If the fault is intermittent, try to capture a photo or video showing the issue. If the device has a case that's relevant to the fault (e.g., a case concealing damage), bring that too.
