Step 1: Power Off Immediately
This is the single most important step. If the device is on, power it off immediately — hold the power button until it shuts down. Water and electricity are dangerous together; continuing to run a wet device causes short circuits that permanently damage components.
Step 2: Remove What You Can
Remove the SIM card and memory card immediately. If the device has a removable back panel, remove it. Gently shake out any visible water. Do not use a hair dryer, compressed air, or heat — heat accelerates corrosion.
Step 3: Do NOT Use Rice
Rice is a popular myth with no scientific basis. Rice doesn't absorb internal moisture effectively and wastes critical time while corrosion progresses inside the device. The only effective drying method is controlled heat in a professional environment.
Step 4: Bring It to Us Immediately
The window for successful water damage recovery is approximately 24–48 hours. The longer you wait, the more corrosion progresses. Contact us immediately for a water damage assessment. Use our water damage first response tool for a step-by-step guide.
Signs of Irreversible Damage
No display, no power, and corrosion visible on the charging port or inside the SIM tray indicate more serious damage. This doesn't mean recovery is impossible — but it does mean professional assessment is urgent.
