How to Fix WiFi Dropouts — Find the Cause and Stop the Problem

Check the Router First

Restart your router (unplug for 30 seconds, plug back in) as a first step. If dropouts resume quickly, the cause is more than a simple router crash. Check the router's admin panel (usually 192.168.0.1) to review connected device count and WiFi channel.

Wireless Interference

Microwaves, cordless phones, baby monitors, and neighbouring WiFi networks all interfere with 2.4GHz WiFi. Switching to the 5GHz band reduces interference significantly. You can also use a free app like WiFi Analyzer (Android) to see which channels neighbouring networks use and switch to a less congested channel.

Router Firmware Updates

Outdated router firmware can cause intermittent connectivity issues. Log into your router's admin panel and check for firmware updates. Many modern routers update automatically — older routers often don't.

ISP-Side Issues

If dropouts happen at the same time each day (especially evenings), ISP congestion on the NBN is a likely cause. Contact your ISP to raise a fault. Switching to a higher-speed NBN plan also typically includes priority traffic handling.

When to Call a Professional

If you've worked through the above checks and dropouts persist, the issue may be the router hardware failing, cabling faults, or an NBN connection quality issue. Our WiFi troubleshooter can help identify which category your fault falls into.