Get help

Start your tech help request

Tell us what happened, add your contact details, then check before sending. You are not paying now.

Start the form Quick Help home Call us

Your progress

Step 1 of 5

1. Pick help

2. Tell us

3. Photo

4. Contact

5. Check

You can go slowly. Nothing is sent until you press Send my order.

Leave and come back

Your answers can stay on this device

If you stop halfway, this page can remember your typed answers on this device only.

We do not save payment details here. Do not type passwords or banking codes.

Referral attached

Your referral will stay with this request

Referral details attached

Staff can see this request came from a referral. Your private request details are not shown back to the person who referred you from this flow.

Your referral privacy

Referral details stay attached for staff review. Your contact details are used for your request, not shown back to the person who referred you.

We do not ask for passwords, PINs, banking codes or one-time login codes.
We do not show your private request details to the referrer from this flow.
Staff should only use the minimum details needed to review and contact you safely.

Booking started

Your referral details are attached

Finish the Get Tech Help request. We will check it before arranging next steps. Your request details are not shown back to the referrer from this flow.

Do not enter passwords, PINs, banking codes or one-time login codes.

Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask support to check it Worried About a Scam?Report a safety concern

Refer a Friend

You were referred by someone who wants to help

You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.

1. Send the linkUse a normal message: “I thought this might help you.”

2. They decideYour friend can read it first, ask a question, or start Quick Help.

3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.

Get Tech Help Call us Learn about referrals

Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.

Referral thank-you

Your referral link has been kept

You came through a referral link. You stay in control, and paid work does not start until the next step is clear.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

See what 5% can look like

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.

Example job amountPossible thank-you

AUD 100.00AUD 5.00

AUD 200.00AUD 10.00

AUD 300.00AUD 15.00

AUD 500.00AUD 25.00

AUD 1,000.00AUD 50.00

Keep it friendlyShare it as a helpful suggestion, not a sales pitch.

We check itIf the job goes ahead, we check the thank-you before confirming it.

No extra costThe referral thank-you does not add extra cost to the customer.

Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”

Fair sharing

How we keep referrals fair

You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.

One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.

Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.

Use your link firstTo help us count it, the person should start through your referral link before booking.

No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.

Your progress

Step 1 of 5

1. Pick help

2. Tell us

3. Photo

4. Contact

5. Check

You can go slowly. Nothing is sent until you press Send my order.

Tap one

Which sounds closest?

Pick the closest one. If you are not sure, choose I am not sure.

I am not sureThat is okay. We will help work it out.Computer will not turn onLaptop or desktop has no power or will not start.Internet is not workingWi-Fi drops out, modem problem, or no connection.Email is not workingCannot send, receive, login, or reset.Printer is not workingPrinting, scanning, setup, or connection.Phone or tablet problemApps, photos, account, setup, or screen issue.I need setup helpNew device, TV, smart home, account, or app setup.Something elseAny other technology problem.

Safety first

If this may be a scam, pause before doing anything else

Do not send money, gift cards, passwords, PINs, one-time login codes, banking codes, or remote access approval while you feel pressured. A short description is enough for us to start checking safely.

Less typing

Tap one, then add a few words

Choose a sentence below if it helps. You can still change it.

This only fills the box. Nothing is sent yet.

Your progress

Step 4 of 5

1. Pick help

2. Tell us

3. Photo

4. Contact

5. Check

You can go slowly. Nothing is sent until you press Send my order.

Contact

Phone or email is enough

Add the easiest way to reach you. If typing is hard, call us and we can take the order for you.

Call us

Step 2 of 3

How should we contact you?

Required: your name, phone or email, and a few words about what happened. Everything else can be left blank or set to I am not sure.

Your name

Phone

Suburb

Address, only if we may need to come to you

Phone or email is enough. We only use your details to help with this request and safe follow-up.

Contact

How should we contact you?

Call me Text me Email me I am not sure

Choose what is easiest. We may still use your phone or email if needed for this order.

Timing

How soon do you need help?

Choose the closest option. This helps us understand the request without locking you in.

Today if possibleUseful when something important is blocked.This weekGood for normal tech help.Not urgentA helper can contact you when suitable.I just need advice firstStart with a simple check before deciding.I am not sureThat is okay. We can help work it out.

Why we ask

These details help us send suitable work to the right helper

Problem type, timing, contact choice, suburb and simple notes help a provider understand whether they can help before they contact you. You do not need to know the technical words.

Your progress

Step 5 of 5

1. Pick help

2. Tell us

3. Photo

4. Contact

5. Check

You can go slowly. Nothing is sent until you press Send my order.

Step 3 of 3

Check before sending

A real person reviews this first.

We will contact you about the safest next step before paid work starts.

Safe to send. You are not paying now. We check this first and contact you before paid work starts.

Helpful notes

What happens after you send it?

We check your request and contact you before paid work starts. Keep passwords, PINs, banking codes and one-time login codes private.

TheFixers + Your IT & Tech MatesClear brand promise

TheFixers is the customer entry point for local technology help. Your IT & Tech Mates helps review, coordinate and deliver requests safely.

You only need to start one request. Staff keep the right Quick Help, referral or support context attached behind the scenes.

Trust firstWhat stays the same

A real person reviews the request before work starts.
No automatic provider assignment is made from this page.
No paid work starts until the next step is confirmed.
Do not share passwords, banking codes, PINs or one-time codes.

Trust evidence

What our trust notes mean

Reviews, referral proof, warranty notes and provider trust signals are shown only after staff have evidence to support them.

Trust claims are shown only when there is recorded evidence.
Referral proof never exposes private customer or referrer details.
Warranty wording only appears when the scope and support path are clear.
Provider signals help staff and customers understand readiness; they do not create automatic assignment or price competition.

Please do not share passwords, banking codes, PINs or one-time codes in any request.

Three simple steps

Send the right details without the guesswork

1. IssueTell us what happened in plain English.

2. ContactChoose how we should reach you.

3. ReviewCheck before sending. Nothing starts automatically.

Good to know

Nothing scary happens here

You are not paying yet.
We check your order first.
We explain the price before paid work starts.
You can call us if you get stuck.
Pay only through our secure system.

Ready to start?

Use this form when you want us to review a new tech help request

Tell us what happened once. A team member checks the request before any paid work, booking or provider step is arranged.

Continue with this form Track an existing request Use referral booking Ask a question first

Do not use this form for passwords, PINs or one-time login codes.
Use tracking if you already have a request number.
Use referred booking if someone sent you here through a referral.

Come back without starting again

If you paused the form, use one clear next step

Finish the Quick Help request when you are ready. If you already submitted it, track the request instead of creating a repeat.

Good next step

Finish this request if nothing has been sent.
Track your order if you already received a reference.
Ask support if you are unsure.

Use existing paths

Track existing request Ask support

This guidance keeps your existing request, referral or provider path together instead of starting a repeat path.

What happens next

We will review the safety concern carefully

The team checks the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.

Contact Support Check My Job

Start your tech help request

Step 1 of 5

Your answers can stay on this device

Your referral will stay with this request

Your referral privacy

Your referral details are attached

If there is immediate danger, call emergency services first

You were referred by someone who wants to help

Your referral link has been kept

See what 5% can look like

How we keep referrals fair

Step 1 of 5

Which sounds closest?

If this may be a scam, pause before doing anything else

Tap one, then add a few words

What do you need help with?

Step 4 of 5

Phone or email is enough

How should we contact you?

How should we contact you?

How soon do you need help?

These details help us send suitable work to the right helper

Step 5 of 5

Check before sending

What happens after you send it?

What our trust notes mean

Send the right details without the guesswork

Nothing scary happens here

Use this form when you want us to review a new tech help request

If you paused the form, use one clear next step

We will review the safety concern carefully