How Small Business Owners Can Share IT Help Without Becoming the Middle Person

Referral feature guide

Start here: share the right help without overthinking it

This guide explains the feature in plain English, with real examples and safe next steps.

Quick answer

Small business referrals work best when the owner can send a useful link and step away. The rescue card explains the help path, the referred person chooses whether to continue, and the referrer does not need to pass messages back and forth.

Who this guide helps

This guide helps busy business owners refer practical IT help while stepping out of the back-and-forth.
It uses plain-English steps, real examples and simple safety notes.
It links to the referral page, share page, terms and privacy information when they matter.

Risk levelLow

Use the ready message and let the other person choose whether to continue.

Best first stepPick a rescue card

Choose the person or problem, then send the matching card like a normal text.

PrivacyPrivate details stay private

Do not share passwords, banking codes, PINs or one-time login codes.

Stop

Do not send passwords, codes or private problem details to the person who referred you.

Try

Use a rescue card that matches the real problem, such as scams, printer, phone, student or business help.

Send

Send one clear message. The link stays attached and the other person decides whether to continue.

01Send a rescue cardChoose the card, pick the style and text it.02Referral homeSee how the referral path works.03Referred helpStart help from a referral link.

Referral rescue cards help people share local tech help in one text

Referral rescue cards make it easier to send useful local tech help without writing a long message.

Quick answer

📋 How it works in practice

A café owner knows another shop with Wi-Fi problems. You choose the matching rescue card, pick the message style and send it. They can open it, read what happens next, and decide whether to ask for help.

Real examples

A café owner knows another shop with Wi-Fi problems.
A tradie needs help with email, quotes or a slow laptop.
A local office needs Microsoft 365 or printer help.
A small business owner needs website or software support.
A manager wants to send tech help to a staff member without managing the request.

How this makes life easier

Saves the owner from being the go-between.
Keeps private business details private.
Gives the referred business a clear first step.
Works for IT, website, software, email, printer and device help.
A thank-you reward may apply after an eligible completed paid job.

Why business referrals need clarity

Business problems often involve private files, staff accounts, emails or customers. The referral flow should connect the request without exposing those details to the referrer.

Best cards for small business

Small Business Backup, Website Fix-it, Quick Remote Check, Printer Peace Treaty, Password Rescue and Home Tech Helper can all suit different business problems.

What the referrer does next

Usually nothing. Once the business opens the link and asks for help, they deal directly with the support team.

Safety and reward notes

Only share referral messages with people you know or reasonably think may want the information. Do not share passwords, banking codes, PINs, payment details, private student work or one-time login codes. If the person books and completes a paid job, you may receive up to 5% of the completed job value where the referral is eligible under the referral terms.

Ready to share useful tech help without a long message?

Send a rescue card Referral home Read referral terms

Local Melbourne North helpNo payment starts by openingPrivate help details stay privateRewards checked before approval