We have saved the details you sent. You do not need to submit the same request again.
Referral accepted
Start Quick Help with your referral attached
Your referral source stays attached so staff can review the request properly. You still control what help and contact details you send.
Keep the referral attached as you move into Quick Help
Use this handoff when someone referred you, then continue into the normal Quick Help request path with the referral details carried forward.
- Use the referral path when a friend, ambassador or campus helper sent you.
- The actual repair request still goes through Quick Help.
- Support can help if the referral code is missing or unclear.
Now continue into the existing Quick Help request
The referral handoff is complete. The next step is the normal Quick Help request form, not a new referral form.
1. Referral context is attached
2. Quick Help collects the issue details
3. Staff review the request
Referral details help staff understand where the request came from. The repair request itself still uses the existing Quick Help path.
Booking started
Your Quick Help request has started
Add the issue, contact details and safe notes. We use the minimum details needed for staff to review and contact you.
Next step: Finish the Quick Help request form.
Privacy and safety
Your referral stays attached for staff review, but your private request details are not shown back to the referrer from this flow.
Please do not enter passwords, PINs, banking codes or one-time login codes.
Referral kept tidy
We keep the referral code consistent and avoid creating another record if these details already exist. If you already accepted this referral, continue from the same link instead of starting again.
Reference: not supplied
What happens next
Referral attached
Referral not supplied
Referral not supplied
Tell us what you need
Use the next page to describe the help you need and how we can contact you.
Use the next page to describe the help you need and how we can contact you.
Staff review
A team member checks your request before arranging next steps.
A team member checks your request before arranging next steps.
Referral details are used to understand how you found us and for staff review. We do not show your private request details to the referrer from this flow. Please do not enter passwords, banking codes, PINs or one-time login codes.
What happens next with your referral
Your referral details stay attached behind the scenes while the request follows the normal customer review path.
A team member checks the request, safety notes, referral or source context, and the best next step.
If anything is missing, we ask for it in the same request or support thread.
If a price, booking, invoice or support action is needed, we explain it before work proceeds.
No paid work starts until the scope, price or next step has been confirmed where required.
When finished, the request can show completion, receipt, warranty or follow-up information where available.
Please do not send passwords, banking codes, PINs or one-time login codes. We will ask for safe details only.
Other options
Referral accepted, booking still needs the issue details
Referral context helps staff understand how you arrived. The repair request still needs your device or issue details before staff can review it.
Good next step
- Check the referral looks right.
- Start Quick Help with that context attached.
- Track the order after submission.
Use existing paths
This guidance keeps your existing request, referral or provider path together instead of starting a duplicate path.