What this page is for
This page is for updates, extra information, contact changes, questions and broken links after a customer request.
You were referred by someone who wants to help
You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Your referral link has been kept
You came through a referral link. You stay in control, and paid work does not start until the next step is clear.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideSee what 5% can look like
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf the job goes ahead, we check the thank-you before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingHow we keep referrals fair
You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
status and safety polish
Need to change, check or pause a referral?
Use the existing support path instead of creating repeat referrals. This keeps the person on one safe thread and reduces confusion on mobile.
- Use support for wrong details, repeatd details or privacy questions.
- Use Campus Help only when the person needs student or campus help now.
- Use the referral pages for a clean new introduction.
loop closure
Student referral mobile loop closure check
The referral loop is ready when a person can discover, share, join, accept, check support and move to campus help without leaving the existing safe pathway.
- Start with referral discovery or share.
- Use join or accept only when the person wants to continue.
- Use support for sensitive details, repeat entries or unclear next steps.
status and support polish
Need to check or correct a referral?
Use the existing support path. Do not submit the same referral again just to check progress, change contact details or ask a privacy question.
- Use support when details are wrong, repeatd or sensitive.
- Use the current referral share path for a clean new introduction.
- Use Campus Help when the person needs student or campus help now.
Safe handoff
Keep referrals simple and safe.
If the person needs help now, use Campus Help or Quick Help. If they are unsure, worried about privacy or already have a request open, use support before starting another path.
Support safety bridge
Use support as the fallback when the campus flow is unclear, urgent, private or already in progress. Do not start a second request unless the existing path asks for it.
If there is immediate danger, call emergency services first
For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.
Support contact clarity
Support can help you choose the safest next step.
Use support for booking questions, safety concerns, payment questions, privacy requests, provider concerns or next-step confusion. Keep the same job or support reference where possible so the team can connect your history.
Support can help with
- Booking questions or changes before work starts.
- Safety concerns, scam worries or provider concerns.
- Payment, quote, invoice, refund or receipt questions.
- Privacy requests, contact-detail changes or data questions.
- Next-step confusion when you are not sure what to do.
Before you submit, include
- Your name and the best contact email or phone number.
- Any job, booking, quote, invoice, referral or privacy reference you already have.
- A simple description of what happened and what you need help with.
- Screenshots or photos only if they are safe and do not show private codes.
- Whether anything feels urgent, unsafe, confusing or time-sensitive.
Response expectation: Support reviews your message and replies through the appropriate existing support path. We cannot guarantee an exact response time unless a separate written policy applies. Urgent or unsafe: if someone is in immediate danger, call local emergency services first. Do not send passwords, PINs, one-time login codes, remote-access approvals or banking codes.
Escalation Good to know: Support can review, clarify and link concerns. This panel does not create a new page, requesting system, customer support system, support queue, process, automatic booking, payment action, provider assignment or guaranteed outcome.
Trust wording is reviewed before it is shown
Public trust notes should be based on real review, referral, warranty or provider evidence, not self-claimed badges or automatic ranking.
For a new problem, use Get help and add your uncertainty in the embedded Need help choosing box. This keeps one customer thread instead of separate competing support paths.
Start from one customer path
New request, Quick Help, referral and normal support context all lead into the same reviewed request flow.
Support guidance
Support is the right place when you are unsure.
Use support to add missing details, ask what happens next, correct something, or keep a question connected to the same job/reference.
- Keep the same job or support reference when you have one.
- Ask before going ahead if anything feels unclear.
- Use support instead of submitting repeat requests.
- Private access details should never be sent through a form.
Good to know:
You are not expected to diagnose the problem yourself. Start with the safest description you can give. Do not share passwords, one-time codes, banking codes or private access details.
You are not expected to diagnose the problem yourself. Start with the safest description you can give. Do not share passwords, one-time codes, banking codes or private access details.
Easy to use on mobile: one clear next step, larger tap targets and comfortable spacing.
Helpful note
Choose the support option closest to your problem
Your next step
Choose one support card. If your issue is urgent, call instead of waiting for an online reply.
What happens after
Your message stays in the manual support path where a person can review it.
Good to know: this page keeps the next step simple. It does not add payments, price competition, provider comparison, automatic public posting, automatic booking or automatic messages.
Support guidance
Not sure where to go? Start here.
Choose the closest support path. If the request is unclear, delayed, sensitive or urgent, use the support option and keep the same job or support reference so the thread stays connected.
- You need to add more information to a request.
- Something has changed after you submitted a job or enquiry.
- You are worried the details you sent may be private or incomplete.
- You are unsure which support path is the right one.
Safety reminder:
Do not send passwords, PINs, MFA codes, recovery codes, banking codes, full card details or private access codes. If access is needed, support will guide you through a safer manual process.
Do not send passwords, PINs, MFA codes, recovery codes, banking codes, full card details or private access codes. If access is needed, support will guide you through a safer manual process.
Support Centre feedback
Tell us what felt confusing, missing or hard to follow while using support.
Private review only: this is for pilot feedback, bugs, confusion points and improvement ideas. It does not publish reviews, ratings, rankings, provider scores or public complaints.
Safety reminder: include a job/reference number if you have one, but do not send passwords, PINs, MFA codes, banking codes, card numbers or recovery codes.
Support fallback
Use support without creating a second request
New customers should start at Get help. If you are unsure, already waiting, or need to add context, use the existing support paths below.
Privacy reminder: please do not send passwords, PINs, MFA codes, banking codes, card numbers, private access codes or recovery codes through this support form.
🧾
Ready
Check request
Use this if you already made a Quick Help request and want to see what is happening next.
Check job status
Shows customer-safe status wording only.
💬
Ready
Add more information
Send extra details, photos, availability notes or a calm update for the support team to review manually.
Add info or reply
Preserves support thread references where available.
⏱️
Ready
I have not heard back
Use the support path to ask for a manual update without creating repeat jobs.
Ask for an update
No automatic escalation or promises are made.
📇
Ready
Update my contact details
Tell support if your email, phone, address or preferred contact time changed.
Update details
Updates are checked by our team before being used.
❓
Ready
Ask about my request
Ask a simple question about your request, quote, next step or outcome.
Ask a question
Manual support only. No automatic messages is added.
🤝
Ready
I was referred and need help
Start from the referral-aware path if someone shared Your IT and Tech Mates with you.
Open referral help
Referral tracking stays separate from job assignment and provider comparison.
🛟
Ready
Something went wrong
If a page looks wrong or your link does not work, use this support path instead of getting stuck.
Get support
Friendly fallback path only; no blank error page should be shown.
Helpful note
Support trust and proof notes
Ask for more detail without relying on rankings or public price comparisons. We show only permissioned proof and plain trust notes. Nothing here ranks providers, compares quotes publicly, creates price competition or publishes testimonials automatically.
Trust note
Permissioned proof only
Proof or testimonials should only appear when the person has given permission and an admin has checked the public wording.
Trust note
What this proof means
A proof note is a plain-language confidence signal. It is not a ranking, guarantee, price competition result or lowest-price comparison.
Trust note
No proof yet
This provider has not added public proof yet. You can still ask a question or request more details.
What this proof means: proof is a customer-safe signal that someone had a useful experience or that an admin has reviewed a safe public summary. It is not a ranking, provider score, price comparison, promise of availability or automatic endorsement.
No ranking / no price competition: customers can ask questions or request details, but this display does not create price competition, price competitions, public price comparison or provider comparison.
Manual support only
What this page does not do
- The public support centre is an entry point to existing manual support and Quick Help links.
- It does not replace the customer support request API, support threading, Quick Help job tracker or the completed marketing help path.
- It does not automatic messages, auto-book jobs, process payments or payouts, create rewards automation, publish proof, rank providers, run price competitions, enable price competition, compare quotes publicly or create price competition.
- If a preferred link is missing, the support centre falls back to an installed safe option rather than showing a broken link.
- Customers are reminded not to enter passwords, PINs, MFA codes, banking codes or other private access details.
No public support replies yet
Your support request may still be under review. Add more information only if it helps the team understand the issue.
Replies stay manual and should not include passwords, PINs, MFA codes or banking details.