Your IT & Tech Mates

Privacy support clarity

Privacy requests are reviewed before records change.

Use the privacy request form for access, correction, removal or data-review questions. Some invoice, payment, warranty, accounting or security records may need to be kept where required.

Support can help with

  • Access, correction, removal or review of personal information.
  • Contact detail corrections.
  • Questions about records connected to a job, quote, invoice or referral.
  • Concerns that private information was sent by mistake.

Before you submit, include

  • Your name and the best contact email or phone number.
  • Any job, booking, quote, invoice, referral or privacy reference you already have.
  • A simple description of what happened and what you need help with.
  • Screenshots or photos only if they are safe and do not show private codes.
  • Whether anything feels urgent, unsafe, confusing or time-sensitive.
Response expectation: Support reviews your message and replies through the appropriate existing support path. We cannot guarantee an exact response time unless a separate written policy applies. Urgent or unsafe: if someone is in immediate danger, call local emergency services first. Do not send passwords, PINs, one-time login codes, remote-access approvals or banking codes.
Escalation Good to know: Support can review, clarify and link concerns. This panel does not create a new page, requesting system, customer support system, support queue, process, automatic booking, payment action, provider assignment or guaranteed outcome.
Open privacy requestAsk a question

Remove or update my personal information

You can ask us to remove, anonymise, correct or review personal information connected to a Quick Help request, referral, quote or invoice.

For security, we email a one-time 6-digit code first. Your request is only submitted after the code is entered. Some records may need to be kept, such as invoice totals, payment references, warranty dates or business records. We do not remove customer-uploaded ImgBB images by code; those are checked by our team.

Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check itWorried About a Scam?Report a safety concern
Refer a Friend

Share friendly tech help in one simple step

Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Share my linkGet Tech HelpAdd my details
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Referral thank-you

Share help. Get a small thank-you if it works out.

Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

See what 5% can look like

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf the job goes ahead, we check the thank-you before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”
Fair sharing

Keep referral thank-yous fair

Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.

For update/correction requests

Leave these blank unless you want your details corrected. We will review before changing live records.

What can be removed or updated?

What may be kept?