Remove or update my personal information

You can ask us to remove, anonymise, correct or review personal information connected to a Quick Help request, referral, quote or invoice.

For security, we email a one-time 6-digit code first. Your request is only submitted after the code is entered. Some records may need to be kept, such as invoice totals, payment references, warranty dates or business records. We do not remove customer-uploaded ImgBB images by code; those are reviewed manually.

Your nameEmail for verificationPhoneJob/reference/token, if you have itRequest type

For update/correction requests

Leave these blank unless you want your details corrected. We will review before changing live records.

New nameNew email

New phoneNew suburb/address

Extra details Remove eligible Quick Help/referral contact details now if my verified email and reference safely match. Quotes, invoices, payments, warranty and accounting records will be sent for review instead. I confirm this request is for my own data, or I am authorised to help this customer. I understand some business, invoice, payment, warranty or security records may need to be kept where required.

What can be removed or updated?

Quick Help contact details and issue text when no longer needed.
Referral lead contact details when safe to remove.
Customer contact correction requests, after review.

What may be kept?

Invoice, payment and accounting records.
Warranty records needed to support a repair.
Security/audit records needed to protect customers and the business.