One clear way to start
Tell us what happened once. TheFixers keeps Quick Help, referral and normal request context attached behind the scenes, and Your IT & Tech Mates helps review the safest next step.
One request, then staff review
No duplicate request path
This front door sends new requests to the existing Quick Help form, keeps referral context in the background, and sends existing customers to the current status/support tools.
TheFixers is the customer entry point for local technology help. Your IT & Tech Mates helps review, coordinate and deliver requests safely.
You only need to start one request. Staff keep the right Quick Help, referral or support context attached behind the scenes.
- A real person reviews the request before work starts.
- No automatic provider assignment is made from this page.
- No paid work starts until the next step is confirmed.
- Do not share passwords, banking codes, PINs or one-time codes.
What our trust notes mean
Reviews, referral proof, warranty notes and provider trust signals are shown only after staff have evidence to support them.
- Trust claims are shown only when there is recorded evidence.
- Referral proof never exposes private customer or referrer details.
- Warranty wording only appears when the scope and support path are clear.
- Provider signals help staff and customers understand readiness; they do not create automatic assignment or bidding.
Please do not share passwords, banking codes, PINs or one-time codes in any request.
Choose the next step that matches where you are now
Start a new request, check an existing one, use a referral, or ask for help without filling in the wrong form.
- New problem? Start with the Quick Help request form.
- Already submitted? Track or update the existing request instead of starting again.
- Have a referral link or code? Use the referral step so the context stays attached.
Track or update an existing request
Use your reference and contact details to see the clearer request status, add safe details, or ask us to check without submitting the same issue again.
Pick up with the safest next step
If you already started a request, use your existing order or referral path instead of submitting the same issue again.
- New issue: start Quick Help.
- Existing issue: track your order.
- Referral: continue with the referral link.
This guidance keeps your existing request, referral or provider path together instead of starting a duplicate path.