What this page is for
This page is for updates, extra information, contact changes, questions and broken links after a customer request.
Trust wording is reviewed before it is shown
Public trust notes should be based on real review, referral, warranty or provider evidence, not self-claimed badges or automatic ranking.
For a new problem, use Get help and add your uncertainty in the embedded Need help choosing box. This keeps one customer thread instead of separate competing support paths.
Start from one customer path
New request, Quick Help, referral and normal support context all lead into the same reviewed request flow.
Support guidance
Support is the right place when you are unsure.
Use support to add missing details, ask what happens next, correct something, or keep a question connected to the same job/reference.
- Keep the same job or support reference when you have one.
- Ask before going ahead if anything feels unclear.
- Use support instead of submitting duplicate requests.
- Private access details should never be sent through a form.
Good to know:
You are not expected to diagnose the problem yourself. Start with the safest description you can give. Do not share passwords, one-time codes, banking codes or private access details.
You are not expected to diagnose the problem yourself. Start with the safest description you can give. Do not share passwords, one-time codes, banking codes or private access details.
Easy to use on mobile: one clear next step, larger tap targets and comfortable spacing.
Helpful note
Choose the support option closest to your problem
Your next step
Choose one support card. If your issue is urgent, call instead of waiting for an online reply.
What happens after
Your message stays in the manual support path where a person can review it.
Good to know: this page keeps the next step simple. It does not add payments, price competition, provider comparison, automatic public posting, automatic booking or automatic messages.
Support guidance
Not sure where to go? Start here.
Choose the closest support path. If the request is unclear, delayed, sensitive or urgent, use the support option and keep the same job or support reference so the thread stays connected.
- You need to add more information to a request.
- Something has changed after you submitted a job or enquiry.
- You are worried the details you sent may be private or incomplete.
- You are unsure which support path is the right one.
Safety reminder:
Do not send passwords, PINs, MFA codes, recovery codes, banking codes, full card details or private access codes. If access is needed, support will guide you through a safer manual process.
Do not send passwords, PINs, MFA codes, recovery codes, banking codes, full card details or private access codes. If access is needed, support will guide you through a safer manual process.
Support Centre feedback
Tell us what felt confusing, missing or hard to follow while using support.
Private review only: this is for pilot feedback, bugs, confusion points and improvement ideas. It does not publish reviews, ratings, rankings, provider scores or public complaints.
Safety reminder: include a job/reference number if you have one, but do not send passwords, PINs, MFA codes, banking codes, card numbers or recovery codes.
Support fallback
Use support without creating a second request
New customers should start at Get help. If you are unsure, already waiting, or need to add context, use the existing support paths below.
Privacy reminder: please do not send passwords, PINs, MFA codes, banking codes, card numbers, private access codes or recovery codes through this support form.
🧾
Ready
Track my order
Use this if you already made a Quick Help request and want to see what is happening next.
Check job status
Shows customer-safe status wording only.
💬
Ready
Add more information
Send extra details, photos, availability notes or a calm update for the support team to review manually.
Add info or reply
Preserves support thread references where available.
⏱️
Ready
I have not heard back
Use the support path to ask for a manual update without creating duplicate jobs.
Ask for an update
No automatic escalation or promises are made.
📇
Ready
Update my contact details
Tell support if your email, phone, address or preferred contact time changed.
Update details
Updates are reviewed manually before being used.
❓
Ready
Ask about my request
Ask a simple question about your request, quote, next step or outcome.
Ask support
Manual support only. No automatic messages is added.
🤝
Ready
I was referred and need help
Start from the referral-aware path if someone shared Your IT and Tech Mates with you.
Open referral help
Referral tracking stays separate from job assignment and provider comparison.
🛟
Ready
Something went wrong
If a page looks wrong or your link does not work, use this support path instead of getting stuck.
Get support
Friendly fallback path only; no blank error page should be shown.
Helpful note
Support trust and proof notes
Ask for more detail without relying on rankings or public price comparisons. We show only permissioned proof and plain trust notes. Nothing here ranks providers, compares quotes publicly, creates price competition or publishes testimonials automatically.
Trust note
Permissioned proof only
Proof or testimonials should only appear when the person has given permission and an admin has checked the public wording.
Trust note
What this proof means
A proof note is a plain-language confidence signal. It is not a ranking, guarantee, price competition result or lowest-price comparison.
Trust note
No proof yet
This provider has not added public proof yet. You can still ask a question or request more details.
What this proof means: proof is a customer-safe signal that someone had a useful experience or that an admin has reviewed a safe public summary. It is not a ranking, provider score, price comparison, promise of availability or automatic endorsement.
No ranking / no price competition: customers can ask questions or request details, but this display does not create price competition, price competitions, public price comparison or provider comparison.
Manual support only
What this page does not do
- The public support centre is an entry point to existing manual support and Quick Help links.
- It does not replace the customer support ticket API, support threading, Quick Help job tracker or the completed marketing help path.
- It does not automatic messages, auto-book jobs, process payments or payouts, create rewards automation, publish proof, rank providers, run price competitions, enable price competition, compare quotes publicly or create price competition.
- If a preferred link is missing, the support centre falls back to an installed safe option rather than showing a broken link.
- Customers are reminded not to enter passwords, PINs, MFA codes, banking codes or other private access details.
No public support replies yet
Your support request may still be under review. Add more information only if it helps the team understand the issue.
Replies stay manual and should not include passwords, PINs, MFA codes or banking details.