Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask support to check itWorried About a Scam?Report a safety concern

Urgent or unsafe boundary

If someone is in immediate danger, contact emergency services first.

Support can review scam worries, unsafe interactions, provider concerns and confusing requests. It is not an emergency service. If there is immediate danger, call local emergency services first, then contact support when safe.

Support can help with

  • Scam or payment pressure worries.
  • Provider or customer behaviour concerns.
  • Remote-access, password, banking-code or one-time-code concerns.
  • Unsafe, threatening or time-sensitive situations.

Before you submit, include

  • Your name and the best contact email or phone number.
  • Any job, booking, quote, invoice, referral or privacy reference you already have.
  • A simple description of what happened and what you need help with.
  • Screenshots or photos only if they are safe and do not show private codes.
  • Whether anything feels urgent, unsafe, confusing or time-sensitive.
Response expectation: Support reviews your message and replies through the appropriate existing support path. We cannot guarantee an exact response time unless a separate written policy applies. Urgent or unsafe: if someone is in immediate danger, call local emergency services first. Do not send passwords, PINs, one-time login codes, remote-access approvals or banking codes.
Escalation boundary: Support can review, clarify and link concerns. This panel does not create a new page, ticketing system, CRM, support queue, process engine, automatic booking, payment action, provider assignment or guaranteed outcome.
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Report a provider concern | Your IT and Tech Mates
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Safety and conduct

Report a provider concern

Use this private form to tell the admin team about poor performance, scam concerns, rude behaviour, no-shows, misleading service, unsafe conduct or another provider-related concern.

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Refer a Friend

Share friendly tech help in one simple step

Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.

1. Share kindlyUse a normal message, not pressure. Tell them it is friendly local tech help.
2. They chooseYour friend decides whether to accept the link, ask a question, or start Quick Help.
3. We reviewThe team checks referral details before any reward or thank-you is confirmed.
Share a referralAdd my referral detailsGet Tech Help
Referral rewards are not automatic. Eligibility, source, booking status and any thank-you amount are reviewed by the team using the current referral rules.
Reward clarity

How referral rewards are explained

A referral can help someone get trusted tech help, and it may qualify for a thank-you or reward where the current referral rules allow it.

No pressureDo not promise guaranteed payment or pressure someone to book.
Manual checkThe team reviews the referral source, duplicate records, service status and eligibility.
Clear handoffThe referred customer is guided to Quick Help and can decide what information to share.
Use simple wording: “I thought this might help you” rather than sales language.

Your contact details

Concern details

Review confirmation

Reports are admin-reviewed. This does not automatically approve refunds, penalties, provider holds or public profile changes.

What happens next

We received your request

The team will review it, check the safest next step, and contact you if more information is needed. Keep your job reference handy if one was shown.

Check My JobContact SupportCall 0452 323 571