Skip to content
Quick Help HubAmbassador Network
Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check itWorried About a Scam?Report a safety concern

Urgent or unsafe boundary

If someone is in immediate danger, contact emergency services first.

Support can review scam worries, unsafe interactions, provider concerns and confusing requests. It is not an emergency service. If there is immediate danger, call local emergency services first, then contact support when safe.

Support can help with

  • Scam or payment pressure worries.
  • Provider or customer behaviour concerns.
  • Remote-access, password, banking-code or one-time-code concerns.
  • Unsafe, threatening or time-sensitive situations.

Before you submit, include

  • Your name and the best contact email or phone number.
  • Any job, booking, quote, invoice, referral or privacy reference you already have.
  • A simple description of what happened and what you need help with.
  • Screenshots or photos only if they are safe and do not show private codes.
  • Whether anything feels urgent, unsafe, confusing or time-sensitive.
Response expectation: Support reviews your message and replies through the appropriate existing support path. We cannot guarantee an exact response time unless a separate written policy applies. Urgent or unsafe: if someone is in immediate danger, call local emergency services first. Do not send passwords, PINs, one-time login codes, remote-access approvals or banking codes.
Escalation Good to know: Support can review, clarify and link concerns. This panel does not create a new page, requesting system, customer support system, support queue, process, automatic booking, payment action, provider assignment or guaranteed outcome.
Report safety concernAsk a question

Safety and conduct

Report a provider concern

Use this private form to tell the admin team about poor performance, scam concerns, rude behaviour, no-shows, misleading service, unsafe conduct or another provider-related concern.

Quick Help Hub
Refer a Friend

Share friendly tech help in one simple step

Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Share my linkGet Tech HelpAdd my details
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Referral thank-you

Share help. Get a small thank-you if it works out.

Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

A thank-you of up to 5% may apply

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharing

Keep referral thank-yous fair

Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.

Your contact details

Concern details

Review confirmation

Reports are admin-reviewed. This does not automatically approve refunds, penalties, provider holds or public profile changes.

What happens next

We received your request

The team will review it, check the safest next step, and contact you if more information is needed. Keep your job reference handy if one was shown.

Check My JobContact SupportCall 0452 323 571