Track my request
Check progress using the existing customer status pathway.
What do you need to do next?
Choose the task that matches your situation. These guides explain the existing QuoteMe, status and Customer Room pathways without creating another account or portal.
Choose your task
Open my Customer Room
Use the secure message area for updates, photos and questions.
What happens after QuoteMe?
See the review, photo, quote and no-pressure next-step process.
Find possible NDIS support items
Describe the technology task in plain English and see how the human-reviewed smart matcher can help participants and plan managers.
Add a family member or supporter
Understand how authorised support can be added without making customer details public.
Why do I need a code check?
Understand why Customer Room access uses a one-time access check.
I have a similar problem again
Use the repeat-booking guide before starting from scratch.
More customer guides
Need to do something now?
Use the existing customer pathway that matches your request. Do not create another request just to ask for an update.
Browse every Customer Guides guide
Use this topic directory to move between related guides without returning to search. Choose the situation that best matches what you need next.
Show all guides in this topic
- How Smart NDIS Support Item Matching Helps Participants and Plan Managers Start a Tech Request
- How to Add a Family Member or Authorised Supporter to a Tech Help Request
- How the Job Tracker Helps You Follow a Tech Help Request
- How Reviews, Thank-You Notes and Proof Work After a Tech Help Job
- Why a Real Person Reviews Local Tech Help Requests Before Work Starts
- How Repeat Booking Works When You Have a Similar Tech Problem Again
- How to Use Your Secure Customer Room for Tech Help
- Secure Request Page Instead of SMS for Business Support and Customer Enquiries
- What Happens After You Submit a QuoteMe Price Guide Request
- Why We Check Your Job Reference and Contact Before Showing Request Details
- Why Your Secure Customer Room Uses a Contact Check and One-Time Code
See the request journey in practice
These two guides show how the same QuoteMe request moves from a plain-English problem description into a technician-reviewed next step without creating another inbox or customer record.