Senior Home Tech Care

Friendly technology help, at your pace.

Phones, computers, Wi-Fi, printers, scams and new-device setup. You do not need to know the technical name, and you can have a family member help with the request if you prefer.

Plain-English helpNo pressure to buyFamily member welcomeLocal support

Tell us what you need help with Call 0452 323 571

Start with the situation

Why senior support feels different

Cause

Technology became confusing or stopped working

It may be a device, password, Wi-Fi, scam concern or simply a new task that has not been explained clearly.

Approach

Patient, plain-English help

We slow the process down, explain choices and can involve an authorised family member when preferred.

Benefit

Confidence, not dependence

The aim is to leave the customer understanding the next step and feeling more comfortable using their technology.

Senior Support Rate

$110/hour including GST for Senior Tech Support

Our normal technology-support rate is $150/hour. For dedicated Senior Tech Support, we use a reduced $110/hour rate. A 60-minute home-help visit is $110 and a 90-minute confidence session is $165. Repairs, parts, pickup/return and other quoted work are separate.

Save $40/hourPrice and scope confirmed firstGST included

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Replacement laptop

Need an easier laptop?

See our refurbished Senior Easy Laptop package, prepared for everyday email, web, video calls and photos.

12-month laptop warranty*Stock confirmed before payment

View Senior Easy Laptop Help me choose

Scam safety

Something looks suspicious?

Stop before you click, pay or install remote-access software. We can help you work out what is safe.

Senior Scam Help

Ongoing help

Helping a parent or family member?

We can explain options slowly, involve an authorised family member and keep the next step clear.

Family Tech Care

What we can help with

Everyday technology, safety, learning and device decisions.

1Phones & tabletsCalls, messages, photos, apps, accessibility and new-device setup.

2Computers & emailSlow devices, updates, passwords, printers, files and video calls.

3Wi-Fi & home technologyInternet connection, printers and common connected-device problems.

4Scam & account safetySuspicious messages, remote-access incidents and safer next steps.

5Learning & confidencePatient one-to-one practice without rushing or taking over.

6Repair or replacementClear advice when a device needs repair, pickup or replacement.

Simple buying process

You can ask us to check a laptop without paying.

Refurbished stock changes. We first confirm the exact laptop, its specification and condition, the 12-month warranty information and the final price. You then decide whether you want to go ahead. Warranty exclusions and Australian Consumer Law information are available before purchase.

1Tell us what you needCall or send a short request.

2We explain the available optionExact laptop, condition, warranty and price.

3You decideNo payment just for asking us to check.

Buying refurbished? Start with the guide

Compare refurbished vs new, business-grade vs consumer models, RAM and storage, warranty, and what to check before buying.

Read: Why Buy a Refurbished Laptop Instead of a New One? · See all refurbished laptop guides