Describe what happened
You do not need a diagnosis. A symptom, error, device and what stopped working are enough to start.
Start here
Choose the action that matches your situation. Keep it simple: price first, help request, existing job, or support.
Price first
Quick price guide
Use QuoteMe first when you want a plain-English starting price before you ask for help.
Open QuoteMe New issueStart help request
Ready to explain the issue? Tell us about the phone, computer, Wi-Fi, printer, email, account or scam concern.
Start request Existing requestCheck my job
Already asked for help? Check updates, next steps, or add more information without starting again.
Check job UnsureAsk support first
Not sure what to choose, whether your area is covered, or whether the issue suits us? Ask first.
Ask supportWhich button should I press?
A plain-English guide for customers who do not want to read the whole page.
If this sounds like youChoose
I want a rough price before I explain everything.Quick price guide
I have a new phone, computer, Wi-Fi, printer, email, account or scam-message issue.Start help request
I already made a request or have a job reference.Check my job
I am unsure whether this is the right service or whether my area is covered.Ask support first
What happens next
You tell us what happened. We confirm the next step before paid work starts.
Describe the device or tech issue in plain English. A support team member checks the details, confirms whether it fits the current local beta, and explains the next step before anything is arranged.
How we keep it low-pressure
- hourly tech support is $150/hour including GST as a guide.
- A tech confirms the final quote before paid work starts.
- You can decline if the quote or next step does not suit you.
- No automatic booking, bidding or provider assignment.
- Private job details and support notes stay protected.
Common customer reasons
My laptop, phone or Wi-Fi needs help.
Start a help request and describe the issue in plain English.
I want to know the likely cost first.
Use QuoteMe before deciding whether to continue.
I already asked for help.
Use Check my job to find updates, next steps or support options.
I do not know what to choose.
Ask support first. A real person can help you choose the safest next step.
Service area for the public beta
For now, we are helping invited customers in Melbourne's northern suburbs. If you are unsure whether your area is covered, ask support first.
- Support confirms whether the current beta can help.
- Requests stay manageable and locally reviewed.
- People outside the current area can still ask for guidance.
How the customer help path works
Four simple steps. No service-side wording needed.
1
Get a guide
Use QuoteMe or tell us the issue in plain English.
2
We review it
A real person checks the request and current service area.
3
We confirm the quote
You get a clear next step before paid work starts.
4
You decide
You can continue, ask a question or decline.
How TheFixers.APP works behind the scenes
Customers do not need to understand every pathway. The important part is that each request is reviewed before the next step.
Customers
Price first
QuoteMe gives a starting guide, then a tech confirms the final quote before paid work starts.
Support
Reviewed next step
A real person checks the issue, service area and safest next action.
Helpers
Matched carefully
Student, provider and local helper paths stay separate from the public customer flow.
Referrals
No price race
Referral and provider pathways use manual review instead of open bidding or automatic job allocation.
Other ways to use the system
These paths are lower on the page so customers can finish the help decision first.
Students
Student pathway
Students can apply, build safe campus-help proof, and use MateCard, SkillStack and Live Resume when suitable.
Start student signup ProvidersProvider access
Providers and local helpers can manage setup, services, availability, verification, work notes and support.
Open provider area ReferralsReferral partner path
Refer work you cannot complete yourself, or share suitable provider connections under the referral terms.
Open referral path OrganisationsSchool or organisation pickup
Schools, campuses and organisations can request pickup, handover or group device support.
Start pickupStudents, providers, organisations and referral partners use separate areas. Student applications are reviewed for study fit, skills, location and task suitability before activation. Referral commission may apply only under the current terms and manual review.
Provider and referral example
Hourly tech support is $150/hour including GST.
This example is for providers and referral partners, not something customers need to calculate. The final customer quote is confirmed before paid work starts.
Customer pays$150.00GST included
Total commission$20.25
Referral commission$7.50
Provider take-home$129.75before tax and GST obligations
Amounts shown are examples. Referral payments are checked first and are not paid automatically. Prices and payments may be subject to GST where applicable.
Questions people ask
Short answers for invited customers and people looking for the right path.
Where should I start?
Start with QuoteMe if you want a price guide first. Start a help request if you are ready to explain the issue. Ask support first if you are unsure.
Do I have to pay straight away?
No. Hourly tech support is $150/hour including GST. We confirm the support scope and any agreed limit before paid work starts, and you can decide whether to proceed.
What does public beta mean?
It means the service is open by invitation while support is kept local, reviewed and manageable. We are currently focusing on invited customers in Melbourne's northern suburbs.
What if I am outside the current area?
Ask support first. The support team can explain whether the current beta can help or whether you should wait for a later service area.
Where do students start?
Students can start with the student signup page. Student activation is reviewed before suitable tasks are matched.
Where do providers, referral partners or organisations go?
Use the Other ways to use the system section. Those paths are kept separate so customers can stay focused on getting help.
Is this a bidding or quote-comparison marketplace?
No. The service is built around clear, reviewed help paths, not automatic job allocation, provider ranking, quote comparison or price-race behaviour.
What if I am still not sure?
Choose support and include your name, contact detail, approximate date and any reference number you have.
Ready to start?
Get a price guide, start a request, check an existing job, or ask support first.