Plain-English task
Describe the device, goal and practical problem.
NDIS technology support
NDIS Technology Referrals for Support Coordinators Melbourne
Smart QuoteMe matching
Start with the participant's technology task — not an item number
Our existing NDIS QuoteMe pathway can organise the request and show up to three possible matches from the current Support Catalogue snapshot manually approved by YITM staff.
Possible catalogue shortlist
Review up to three possible matches, or choose none.
Human review
The participant and plan contact check plan, budget and claim requirements; YITM reviews the actual scope and fixed quote.
Referral workflow
A clearer technology referral for support coordinators
The fastest useful referral is usually not a long clinical history. It is a clear practical description of what the participant needs the technology to do and what is currently stopping them.
1. Describe the technology goal
For example: reliable video calls, safer email use, a working tablet, accessible device settings or stable home Wi-Fi.
2. Add the practical problem
Include the device, symptoms, suburb and who should be contacted about the request.
3. Use QuoteMe matching if useful
Review possible catalogue matches as a discussion aid, not as a funding decision.
4. Keep the participant involved
With appropriate authority and consent, the participant, family and plan contacts can stay part of the service conversation and review process.
Documentation
What YITM can provide after scoping
Questions
Frequently asked questions
Can a support coordinator submit QuoteMe for a participant?
Yes, where they are authorised to help the participant. QuoteMe can capture the practical technology task and contact context without creating a separate NDIS portal or referral queue.
Do I need the exact NDIS line item before referring?
No. Start with the practical technology task. The smart matcher can show possible Support Catalogue matches for review, but it does not determine funding or claimability.
What information should I avoid sending?
Do not send passwords, banking screenshots, one-time codes, identity documents or unrelated medical information. Share only what is needed to understand the technology support and service context.
Can YITM provide a quote before work starts?
Yes. A technician reviews the requested work and provides a fixed quote before paid work begins. A QuoteMe request or catalogue suggestion is not itself approval to start work.
Does YITM provide support coordination or plan management?
No. YITM provides technology support. Support coordination, plan management, funding decisions and claim administration stay with the appropriate participant and NDIS support roles.